Daktronics Galaxy AF-3190 Series, Руководство пользователя

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Maintenance and Troubleshooting
4-19
4.13 Daktronics Exchange and Repair and Return
Programs
To serve customers' repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair and Return Program.
Daktronics' unique Exchange Program is a quick, economical service for replacing
key components in need of repair. If a component fails, Daktronics sends the
customer a replacement, and the customer, in turn, sends the failed component to
Daktronics. This not only saves money, but also decreases display downtime.
Daktronics provides these plans to ensure users get the most from their Daktronics
products, and it offers the service to qualified customers who follow the program
guidelines explained below. Please call the Help Desk – 877-605-1113 – if you have
questions regarding the Exchange Program or any other Daktronics service.
When you call the Help Desk, a trained service technician will work with you to
solve the equipment problem. You will work together to diagnose the problem and
determine which replacement part to ship. If, after you make the exchange, the
equipment still causes problems, please contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same box
and packaging in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and
return the part to Daktronics . In most circumstances,
you will be invoiced for the replacement part at the time it is shipped. This bill,
which represents the exchange price, is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If you do not ship the defective equipment Daktronics within 30 working days from
the invoice date, Daktronics assumes you are purchasing the replacement part
outright (with no exchange), and you will be invoiced for it. This second invoice
represents the difference between the exchange price and the full purchase price of
the equipment. The balance is due when you receive the second invoice. If you
return the exchange equipment after 30 working days from the invoice date, you will
be credited for the amount on the second invoice, minus a restocking fee.
To avoid a
restocking charge, you must return the defective equipment within 30 days
from the invoice date
.
Daktronics also offers a Repair and Return Program for items not subject to
exchange.
Return Materials Authorization:
To return parts for service, contact your local
representative prior to shipment to acquire a Return Material Authorization (RMA)
number. If you do not have a local representative, call the Daktronics Help Desk for
the RMA. This expedites repair of your component when it arrives at Daktronics.