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19 Troubleshooting

Installer and user reference guide

RXYTQ8~16T7YF
VRV IV system air conditioner
4P388989-1B – 2016.02

NOTICE

▪ The table indicates main components. Refer to your

maintenance and inspection contract for more details.

▪ The table indicates recommended intervals of

replacement cycles. However, in order to keep the unit
operational as long as possible, maintenance work may
be  required  sooner.  Recommended  intervals  can  be
used  for  appropriate  maintenance  design  in  terms  of
budgeting  maintenance  and  inspection  fees.  Contact
your dealer for details.

INFORMATION

Damage due to taking apart or cleaning interiors of units by
anyone other than our authorised dealers may not be
included in the warranty.

Troubleshooting

If one of the following malfunctions occur, take the measures shown
below and contact your dealer.

WARNING

Stop operation and shut off the power if anything
unusual occurs (burning smells etc.).

Leaving the unit running under such circumstances may
cause breakage, electric shock or fire. Contact your dealer.

The system must be repaired by a qualified service person:

Malfunction

Measure

If a safety device such as a fuse, a
breaker or an earth leakage breaker
frequently actuates or the ON/OFF
switch does not properly work.

Turn off the main power
switch.

If water leaks from the unit.

Stop the operation.

The operation switch does not work
well.

Turn off the power.

If the user interface display indicates the
unit number, the operation lamp flashes
and the malfunction code appears.

Notify your installer and
report the malfunction
code.

If the system does not properly operate except for the above
mentioned cases and none of the above mentioned malfunctions is
evident, investigate the system according to the following
procedures.

Malfunction

Measure

If the system does not
operate at all.

▪ Check if there is no power failure. Wait

until  power  is  restored.  If  power  failure
occurs  during  operation,  the  system
automatically  restarts  immediately  after
the power supply is recovered.

▪ Check if no fuse has blown or breaker

has worked. Change the fuse or reset the
breaker if necessary.

If the system goes into
fan only operation, but
as soon as it goes into
heating or cooling
operation, the system
stops.

▪ Check if air inlet or outlet of outdoor or

indoor unit is not blocked by obstacles.
Remove any obstacle and make it well-
ventilated.

▪ Check if the user interface display shows

(time to clean the air filter). (Refer to

"18 Maintenance and service" on
page 65

and "Maintenance" in the indoor

unit manual.)

Malfunction

Measure

The system operates
but cooling or heating
is insufficient.

▪ Check if air inlet or outlet of outdoor or

indoor unit is not blocked by obstacles.
Remove any obstacle and make it well-
ventilated.

▪ Check if the air filter is not clogged (refer

to "Maintenance" in the indoor unit
manual).

▪ Check the temperature setting.

▪ Check the fan speed setting on your user

interface.

▪ Check for open doors or windows. Shut

doors and windows to prevent wind from
coming in.

▪ Check if there are too many occupants in

the room during cooling operation. Check
if the heat source of the room is
excessive.

▪ Check if direct sunlight enters the room.

Use curtains or blinds.

▪ Check if the air flow angle is proper.

If  after  checking  all  above  items,  it  is  impossible  to  fix  the  problem
yourself, contact your installer and state the symptoms, the complete
model  name  of  the  air  conditioner  (with  manufacturing  number  if
possible)  and  the  installation  date  (possibly  listed  on  the  warranty
card).

19.1

Error codes: Overview

In case a malfunction code appears on the indoor unit user interface
display, contact your installer and inform the malfunction code, the
unit type, and serial number (you can find this information on the
nameplate of the unit).

For your reference, a list with malfunction codes is provided. You
can, depending on the level of the malfunction code, reset the code
by pushing the ON/OFF button. If not, ask your installer for advice.

Main code

Contents

External protection device was activated

EEPROM failure (indoor)

Drain system malfunction (indoor)

Fan motor malfunction (indoor)

Swing flap motor malfunction (indoor)

Expansion valve malfunction (indoor)

Drain malfunction (indoor unit)

Filter dust chamber malfunction (indoor)

Capacity setting malfunction (indoor)

Transmission malfunction between main PCB and sub
PCB (indoor)