22
⚫
Remote control not
working
➢
Batteries not inserted properly.
➢
Batteries are dead.
➢
Standing too close or too far from
the unit.
□
Check that battery is inserted properly with
positive and negative orientation.
□
Insert new batteries.
□
Stand within 1 foot of the front of the unit
and point the remote directly at the unit.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
No Wi
-
Fi signal
➢
Wi
-
Fi is not turned on in product
settings.
➢
Wi
-
Fi is not connected to a
network
➢
Low or no signal from the router
➢
Antenna is missing or not pointed
upward.
□
Check that Wi
-
Fi is turned on in settings
o
Click the settings icon from the
Android home screen.
o
Click “Wi
-
Fi”.
o
Click the on/off icon in the upper
right hand corner to turn on Wi
-
Fi.
o
“On” will appear on the upper left
hand side.
o
Then select your Wi
-
Fi network
□
Confirm that the antenna is in place and
pointed upward.
□
Check that other devices are receiving the
signal.
o
If other devices are not receiving the
Wi
-
Fi signal, please contact your
internet service provider.
□
Unplug or reset the router and wait for 20
seconds. Restart the router and check.
❖
If all of the above have been checked and
the issue is not resolved,contact a customer
service representative.
⚫
Parts missing or
Damaged
➢
Parts missed during
manufacturing. (No charge for
replacements)
➢
Parts lost or damaged by the
customer. (There is charge for
replacements)
❖
Contact a customer service representative.
⚫
Having problems
with installing
software or getting
content to play
➢
Did the customer purchase or
downloaded another 3
rd
party
software onto the product?
□
If you purchased or downloaded another 3
rd
party software onto the product, please
contact the 3
rd
party software company’s
customer support for assistance.
