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Troubleshooting –

FDDIGTBL43

Symptom

Probable Cause

Solutions

⚫

No picture or sound

➢

Unit not plugged into wall outlet

➢

Power cord not properly

connected to the terminal on the

top of the unit.

➢

Unit not powered on

➢

Wall outlet not working

□

Check that the unit is plugged into wall

outlet.

□

Confirm that the power cord is connected to

the terminal on the back of the unit.

□

Turn the on/off toggle switch located on the

back of the unit, lower center, to the “on”
position.

□

Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

□

Make sure that outlet is working by plugging

in a different electrical device.

❖

If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

⚫

No sound (but
picture is working)

➢

Volume not adjusted on the
remote control.

➢

Content/Video does not have
sound.

➢

Content format is not compatible.

➢

Speakers do not work.

□

Adjust volume using the remote control

□

Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.

□

If unit is connected to Wi

Fi, go to YouTube

and play video that has sound

□

Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.

□

Try playing the content on a different device
(smart phone, computer or tablet)

❖

If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

⚫

No picture (but
sound is working)

➢

Content file damaged.

➢

Content format is not compatible.

➢

Screen damaged or defective.

□

Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,

□

MKV, flv, MP3, MP4, MOV.

□

Try playing the content on a different device

(smart phone, computer or tablet)

□

Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.

❖

If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

⚫

Power button on
remote is not
working.

➢

System Aid App is not open.

□

Using the remote control, scroll over to the
“Main apps” button and Open the “System

Aid” app.

□

Point the remote at the green light indicator
and power screen off. The unit is now in
standby mode.

□

If the power switch is still in the on position,

you can use the remote to power on the

screen.

□

Follow this process every time you want
enable standby mode.

❖

If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

Содержание FDDIGTBL43

Страница 1: ...rial Description 43 Indoor Interactive Table NOTE Before using the product please read the instructions carefully Do not attempt to disassemble this product If the product does not work properly please contact your local dealer or the company ...

Страница 2: ... Operation 12 Power on Standby 12 About Home Screen 12 Description of Wallpaper Switch 12 File Manager 12 Local Settings 13 Status of Menu Bar 14 Slide Show APP Introduction 15 How to Upload Media Files 135 How to Delete Media Files 17 Technical Specifications 19 Troubleshooting 21 Cleaning Maintenance 23 Names and Contents of Toxic and Hazardous Substances or Elements in the Product 23 ...

Страница 3: ...ctric shock and fire In order to safely use maximize performance of the unit and extend the life of the product please read and follow all instructions carefully before using the product Keep the instructions for future reference We strongly recommend using a surge protector or a power strip with internal circuit breaker to prevent damages to the interactive table Symbol Legends Warning May cause ...

Страница 4: ...pull the cord to remove the plug Do not connect too many plugs to one outlet in parallel It may cause fire due to excessive power consumption Do not approach the Digital Interactive Table with open flame e g a lighted candle It may cause electric shock or fire Do not expose any external ports to liquid It could result in a fire or electric shock Do not put any sharp objects metal or liquid into th...

Страница 5: ...ater may damage the product erase the printed information and even cause damage of the components if fluid flows in resulting in machine failure If the unit displays the same screen for a long time or the moving picture has fixed text or icon it will leave ghosting on the screen and won t disappear when the unit is turned off it is normal and isn t covered by the warranty The Digital Interactive T...

Страница 6: ...d using direct light which could cause glare reflection or interfere with the display Interactive Table DO NOT place the unit near the window so that the display surface is exposed to sunlight from the outside Use blinds or shades to block the sunlight if possible Avoid having any indoor light source shining directly onto the display surface Place the interactive table where indirect lighting is u...

Страница 7: ...iately and consult the dealer The unit is class A product which may cause radio interference in living environment In that case please take feasible measures and use power plug as the disconnection device Interfaces External interface Used as the interactive table 1 HDMI input 2 RJ45 interface 3 Power port Fig 1 Interface Base 4 USB charging port 5 Screen control switch Fig 2 Interface Interactive...

Страница 8: ...M card 4 USB interface 5 Audio input 6 VGA input 7 HDMI input 8 RJ45 interface Fig 3 Interface Bottom 1 RJ45 interface 2 HDMI input 3 Power port Fig 4 Interface Back ATTENTION Please disconnect the power plug first before installing or disassembling the unit NOTE The interfaces may vary depending on the model ...

Страница 9: ... in Fig 3 Fig 1 Fig 2 Fig 3 To use the interactive table as a mobile unit replace the feet at the bottom of the base with provided casters in the package Tighten all casters to make sure they are secured to the base 3 Open the top cover and take out the display screen as shown in Fig 5 4 Carefully place the display screen onto the base to avoid scratches Tighten all screws with a hex wrench as sho...

Страница 10: ...ke sure it can fit the VESA pattern at the back of the digital panel The VESA is 400mm X 300mm ATTENTION Before you start disconnect all the cables from the digital panel NOTE 1 The digital panel can ONLY be used in landscape orientation 2 The digital panel is heavy At least 2 people should install the unit for safety After finishing the installation connect the power cord at the back of the panel...

Страница 11: ...oid corrosion due to battery leakage which will damage the remote control Do not use batteries of different types or mix new batteries with old ones Always replace the batteries in pairs Do not put the batteries in fire or charge or disassemble them or charge short circuit disassemble heat or burn used batteries Please dispose of waste batteries in accordance with local environmental regulations D...

Страница 12: ...s standby state About Home Screen Description of Icons Icon Function Main applications Back Home page Background applications Sound Sound Description of Wallpaper Switch As shown on the right tap and hold in the blank space to enter wallpaper switch interface and select the wallpaper from different sources File Manager 1 Tap the Main Apps button in the Home page to enter the APPS menu interface Fi...

Страница 13: ...p the Main Apps button in the Home page to enter the APPS menu interface Fig 2 2 Tap the Settings icon in the APPS menu interface Fig 2 and enter Wi Fi menu Fig 3 3 Tap options in the Wi Fi menu and set up different options Fig 1 Fig 2 Fig 3 ...

Страница 14: ...I Display Storage Apps Screenshot Setting Location Accounts Backup reset Security Language input Date time Printing Accessbiity About device Status of Menu Bar 1 Step1 Click the setting Fig 1 2 Step2 At the setting menu click the display menu Fig 2 3 Step3 At the display setting menu unselect the display navigation check box Fig 3 Fig 1 Fig 2 ...

Страница 15: ...App Drawer icon and then tap the Explorer app Fig 1 Fig 2 Step2 Go to the USB storage menu tap the USB storage button Step3 At the USB storage menu touch and hold the media files which you want to copy to the media folder the menu will pop up then tap the Copy button Fig 1 Fig 2 ...

Страница 16: ...SH menu you will see the MediaFolder open it Fig 1 Fig 2 Fig 3 Step5 Go to Images folder and tap the Editor button at the top of the screen the menu will pop up Tap Paste command button the files will start copy to the Images folder Fig 1 Fig 2 Fig 3 ...

Страница 17: ... like each picture to be on the screen for by dragging the bar to the desired time Select how you would like the images to display Select the desired transition effect between pictures Step 8 Select Play and your slide show will begin playing How to Delete Media Files Step1 Open the Android launcher screen and click the explorer app Fig 1 Fig 2 ...

Страница 18: ...see the media folder open it Fig 1 Fig 2 Fig 3 Step3 At the media folder select the media files which you want to delete and click the edit button at the top of the screen the pop menu will show and click the Delete command button the files will be deleted Fig 1 Fig 2 ...

Страница 19: ... area 942 2 H mm 529 4 V mm Chromaticness 16 7M Power supply Voltage 100V 240V 50 60Hz Power Consumption 100W Environment Operating temperature C 0 40 C Storage temperature C 10 60 C Storage humidity 10 60 RH Non condensing Operating humidity 20 85 RH Non condensing Maximum operating time hrs day 18 hours Functions Operating system Android 5 1 1 Processor RK3288 quad core RAM Memory 2G Internal St...

Страница 20: ...date USB compatible App installation Support download and installation I O interfaces Interactive Table Ethernet RJ45 1 HDMI 1 USB Charging Port 3 Wall Mount TF 1 SIM 1 USB2 0 1 Audio Input 1 Ethernet RJ45 1 HDMI 1 VGA 1 Structure Net weight 26kg display screen 20kg base Gross weight 34kg display screen 29kg base Unit dimensions L W H 1031 619 781mm Package dimensions L W H 1155 200 766mm display ...

Страница 21: ...ay video that has sound Unplug unit wait 20 seconds plug unit back into outlet and try again Try playing the content on a different device smart phone computer or tablet If all of the above have been checked and the issue is not resolved contact a customer service representative No picture but sound is working Content file damaged Content format is not compatible Screen damaged or defective Confir...

Страница 22: ...On will appear on the upper left hand side o Then select your Wi Fi network Confirm that the antenna is in place and pointed upward Check that other devices are receiving the signal o If other devices are not receiving the Wi Fi signal please contact your internet service provider Unplug or reset the router and wait for 20 seconds Restart the router and check If all of the above have been checked ...

Страница 23: ... the toxic and hazardous substances or elements in the part is lower than the limit specified in GB T 26572 2011 standard the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB T 26572 2011 standard The table shows that the machine contains harmful substances inside The data is provided by material suppliers and verified by the company ac...

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