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Q30: Why won’t my VoIP device work with my router?

1.

Please confirm if you are using the latest firmware. You can review the process of firmware version
checking and upgrading process below:
(1)

Firmware version checking:

How to check firmware version for your router?

(2)

Firmware upgrade process:

How to upgrade firmware for your router?

2.

Disable the SIP Application Level Gateway (ALG) feature on your router

SIP ALG allows devices and applications using VoIP (Voice over IP) to communicate across NAT.
Some VoIP applications and devices have the ability to discover NAT devices and work around
them. This ALG may interfere with the operation of such devices. If you are having trouble making
VoIP calls, try turning this ALG off.

Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow
the steps below:
Step 1: First, click Feature -> Firewall:

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Содержание COVR-C1203

Страница 1: ...Whole Home Wi Fi System FAQ _English Ver 1 0 HW Version Firmware Version App Name App Version A1 1 01 D Link Wi Fi Android v1 0 4 build 11 iOS v1 0 4 build 18 Written By Customer Service Department I of DHQ on Mar 14th 2018 ...

Страница 2: ...1 Revision History Revision Date Description 1 00 March 14th 2018 First Release ...

Страница 3: ...s 18 Q12 How do I set up parental control features 18 Q13 How do I clone my PC MAC address to the router 20 Q14 How do I configure DHCP IP reservation settings 23 Q15 How do I change the router s IP address 25 Q16 How do I enable remote management for my router 27 Q17 Does COVR 1200 support bridge mode 29 Q18 Does COVR C1203 support VLAN 30 Q19 Can I adjust the 2 4G or 5G wireless bands for COVR C...

Страница 4: ...57 Q33 How do I set up a website filter on my router 57 System Log Statistics 60 Q34 How do I check the system log of my router 60 Q35 How do I check network statistics for my router 64 DNS DDNS 65 Q36 How do I configure Dynamic DNS on my router 65 Q37 How do I disable DNS relay 67 QoS Setting 69 Q38 How do I configure QoS on my router 69 Time Schedule 71 Q39 How do I configure the time on my rout...

Страница 5: ...om watch v 3IVUGAGhHB0 promotional video https www youtube com watch v 6cabNo1P9ak feature youtu be COVR P2502 https www youtube com watch v fYITgIzMeNs promotional video COVR 2202 https www youtube com watch v 8MLmABho23A promotional video COVR 3902 https www youtube com watch v 7SwoRw4DTNY promotional video ...

Страница 6: ... COVR C1203 Method 1 Using the D Link Wi Fi App Step 1 Download the D Link Wi Fi app from the App Store or Google Play Step 2 Launch D Link Wi Fi App Tap Install Your Device and select COVR 1203 from the list Follow the on screen instructions to complete the setup ...

Страница 7: ...6 Step 3 Follow the instructions below to complete the setup 1 Select COVR C1203 from the list and tap NEXT 2 Select Create a new Covr network and tap NEXT ...

Страница 8: ...lug one end of the included Ethernet cable into port 1 on the Covr Point labeled A and plug the other end of Ethernet cable into your modem or gateway then power the modem back on Next connect the power adapter and plug in Covr Point A ...

Страница 9: ...twork SSID printed on the device label or included Wi Fi configuration card The default name will be in the format dlink xxxx Once connected return to the app and tap NEXT to continue 5 Your mobile device or tablet will now connect to your COVR C1203 system ...

Страница 10: ...9 6 If a PPPoE connection is detection enter your PPPoE user name and password provided by your ISP then tap NEXT 7 Enter a Wi Fi name SSID and password for your Covr Wi Fi network then tap NEXT ...

Страница 11: ...admin password This password will be used to access the web UI and the Wi Fi app for both the COVR router and COVR Point Tap NEXT to continue 9 A summary page will display your settings Tap SAVE to save your settings ...

Страница 12: ...ote Check the LED indicator on your Covr Points to ensure a good connection Solid white Strong signal Blinking white Weak signal Move your Covr Point s closer to the Covr Point A until the LED turns solid white Blinking Amber Covr Point s can t receive signal Move your Covr Point s closer to the Covr Point A until the LED turns solid white ...

Страница 13: ...12 11 You can connect your devices to your Covr Wi Fi network through any of the Covr Points using your Wi Fi name and password Tap FINISH to complete the setup process ...

Страница 14: ...your COVR C1203 COVR router and COVR points The device icon with a crown sign indicates the COVR Router Note The below chart lists the supported COVR models of D Link Wi Fi app App Supported Models D Link Wi Fi COVR 3902 COVR C1200 C1202 C1203 COVR P2502 COVR 2202 ...

Страница 15: ...tep 2 Wait for the device to boot up When the Covr LED starts blinking amber connect your PC or laptop to the Wi Fi name SSID printed on the back of the device or on the included Wi Fi Configuration Card Step 3 Type http covr local into a web browser and follow the on screen instructions to complete the setup ...

Страница 16: ...time you log in the wizard will automatically start Plug one end of Ethernet cable into port 1 on the COVR router Covr Point A and plug the other end of the Ethernet cable into your modem or gateway Click Next to continue ...

Страница 17: ...able and dynamic connections if detected go to step 8 If the router cannot detect your connection type the following screen will appear Select the type of Internet connection you have and click Next If you have a static connection select Static IP Address Connection and you will be prompted to enter the IP address subnet mask default gateway and DNS server s address es ...

Страница 18: ...ind modem enter your PPPoE user name and password Click Next to continue Step 7 Enter a Wi Fi network name SSID and a Wi Fi password This name and password will be assigned to both the 2 4GHz and 5GHz bands on all Covr Points Click Next to continue ...

Страница 19: ... devices This password will be used to access the web UI and the D Link Wi Fi app Write it down and then click Next to continue Step 9 A summary page will display your settings If you want to make changes click Back otherwise click Next to continue ...

Страница 20: ...nts to ensure a good connection Solid white Strong signal Blinking white Weak signal Move your Covr Point s closer to the Covr Point A until the LED turns solid white Blinking Amber Covr Point s can t receive signal Move your Covr Point s closer to the Covr Point A until the LED turns solid white Note You can turn off the LED for both COVR router and COVR point s Please launch your browser and ent...

Страница 21: ...6 Step 2 Toggle Status LED to Off then click Save This will turn off the LED on all Covr Points Toggle the Status LED to On to enable the LED ...

Страница 22: ...ryday users who would like to experience the benefits of mesh networking in their own home The COVR C1203 s seamless Wi Fi solution is the perfect fit for your modern home featuring three COVR C1200 Covr Points for complete coverage Its Smart Roaming technology enables your devices to stay automatically connected to the nearest Covr Point in your home with all Covr Points working together as one T...

Страница 23: ...subtle change 2 3 feet can make a big difference Make sure that you place your Covr Points in an area with a strong uplink connection Check the LED indicator on your Covr Points to ensure a good connection 3 Other devices that use 2 4GHz 5GHz wireless band may interfere with your wireless network including microwaves wireless cameras baby monitors etc To prevent signal interference place your Covr...

Страница 24: ...s WAN port The device will automatically configure port 1 or 2 as the WAN port Once configured you cannot change the WAN port To do so you need to reset your Covr Router to factory default settings and reinstall the device using the other port ...

Страница 25: ...10 Q5 Can I add more Covr Points to my network You can add up to 6 covr points C1203 additional 3 ...

Страница 26: ...the chart below Part Number Description Range COVR C1200 Dual Band Whole Home Wi Fi System Single pack 2000 square feet COVR C1202 Dual Band Whole Home Wi Fi System Two Pack 3500 square feet COVR C1203 Dual Band Whole Home Wi Fi System Triple Pack 5000 square feet ...

Страница 27: ... have ISP service at home can I still create a LAN environment using COVR C1203 No you need to have an active subscription with an Internet Service Provider ISP in order to set up the COVR C1203 Whole Home Wi Fi System ...

Страница 28: ...13 Q8 Does COVR C1203 support Alexa No COVR C1203 currently does not support Alexa ...

Страница 29: ...1 Open your web browser and enter the address of the router into the address bar The default URL is http covr local Step 2 Log into web user interface using your login and password By default the username is admin and no password Note If this is the first time setting up the COVR C1203 system you can only set up the system wirelessly First time set up using Ethernet is not supported ...

Страница 30: ...h your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Management System Admin Step 2 Enter a new admin password and click Save Next time you want to access the web user interface use your new password to log in ...

Страница 31: ...16 Q11 How do I change the wireless settings Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Settings Wireless ...

Страница 32: ...e This is the name you will see when scanning for wireless networks on your computer wireless device In the password field enter a new password of at least 8 characters long Click Save when you re done You will need to connect to your new Wi Fi network using your new password ...

Страница 33: ...atures Step 1 From the home page click the Connected Clients icon and select the device you d like to set up parental controls for Step 2 Click the pencil icon then enable parental control select the schedule to set the time frame of blocking the network access ...

Страница 34: ...19 Note For creating the schedule please refer to how to create schedule on my router ...

Страница 35: ... PC Mac address in order to go online through the router It is recommended to clone MAC address from a computer that was able to go online when connected to the modem Please launch your browser and enter http covr local into the address bar Then log in and follow the steps below Step 1 Click Setting Internet ...

Страница 36: ...21 Step 2 On the Internet page click Advanced Setting ...

Страница 37: ...22 Step 3 Either enter a MAC address or select a MAC address from the drop down menu and click Save ...

Страница 38: ...Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 From the home page click the Connected Clients icon Step 2 Click the Pencil Icon in the box of the client you want to change settings for ...

Страница 39: ...24 Step 3 Click Reserve IP to enable IP reservation Enter the reserved IP address then click Save By doing this the DHCP server will reserve the IP address you entered for this client device ...

Страница 40: ...25 Q15 How do I change the router s IP address Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Settings Network ...

Страница 41: ...26 Step 2 In the LAN IP Address field enter a new IP address and click Save ...

Страница 42: ...se launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Management System Admin Step 2 Click Advanced Settings and enable Remote Management then click Save The default remote management port 8080 ...

Страница 43: ...e To access your router remotely from a web browser enter http your WAN IP 8080 e g http 220 137 8 23 8080 You can find your WAN IP by clicking on the Home tab It will be displayed under the Internet Section ...

Страница 44: ...29 Q17 Does COVR 1200 support bridge mode COVR 1200 does not support bridge mode Currently the models supporting bridge mode are DIR 895L DIR 885L DIR 880L DIR 868L DIR 865L and DIR 605L ...

Страница 45: ...30 Q18 Does COVR C1203 support VLAN No currently COVR C1203 does not support VLAN functionality ...

Страница 46: ...2 4 GHz and 5 GHz wireless bands cannot be configured separately Instead COVR C1203 features a single network with a single Wi Fi network name SSID which uses intelligent band steering to automatically place your devices on the optimal wireless band either 2 4 GHz or 5 GHz ...

Страница 47: ...I upgrade my Covr Router s firmware Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Management Upgrade Step 2 Click Check for New Firmware to browse for the firmware ...

Страница 48: ...If new firmware is detected click Upgrade Firmware to begin the update process A message will appear informing you on the update progress If the firmware has successfully updated the following message will appear ...

Страница 49: ...rmware file from the D Link support website Step 1 On the firmware page click Advanced Settings Step 2 From the Device Name drop down menu select the Covr Point you would like to upgrade firmware for Step 3 Click Select File and navigate to the firmware file you downloaded earlier then click Upload to begin the upgrade process Firmware you selected to upload Select the COVR Point ...

Страница 50: ...on can be found at the upper right of the page Note This version only shows the firmware version of the Covr Router The other Covr Points may be using a different firmware version Refer to method 2 to verify the firmware version of each Covr Point Method 2 Click Management Upgrade On this page you can see the firmware version for both the Covr Router and Covr Point s ...

Страница 51: ...36 Note If you need to upgrade the Covr Router or Covr Point s individually please refer to the Manual Upgrade section above ...

Страница 52: ...firmware to the previous version Step 1 While the unit is powered on use an unfolded paperclip to press the reset button on the base of the Covr Router Covr Point A for 5 seconds The Covr LED on the top of the router will turn red to indicate that the unit is restarting Step 2 The unit will reboot automatically Once the LED is blinking with amber the unit has been reset and is ready to use Note Yo...

Страница 53: ...p restore the configuration settings of my Covr router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Management System Admin Step 2 Click System ...

Страница 54: ...backup of your current configuration settings to your local hard drive Step 4 To restore your configuration click the Select File button and select your configuration backup file from your local hard drive Once selected click Restore ...

Страница 55: ...A2 security To use WPS simply press the WPS button on your router or access point and then press the WPS button on your wireless client sometimes may be enabled by software within 2 minutes The router access point will automatically configure your client with your Wi Fi name SSID and Wi Fi password You can use WPS to add client devices such as IP cameras or smart plugs to your COVR 1203 network ...

Страница 56: ...COVR C1203 Dual Band Whole Home Wi Fi System features multi user multiple input multiple output MU MIMO Wi Fi which transmits multiple separate data streams to each wireless device simultaneously to increase speed and efficiency ...

Страница 57: ...ll allow you to create a temporary Wi Fi zone separate from your main wireless network that can be used by guests to access the Internet Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Settings Wireless Step 2 Click the Guest Zone tab ...

Страница 58: ...43 Step 3 Set Status to Enabled and configure your Guest Zone Wi Fi name SSID and password then click Save ...

Страница 59: ...neous users can my Wi Fi network handle The more devices that are simultaneously connected to your Covr Wi Fi network the slower the transfer speed will be for each device For the best performance D Link recommends a maximum of 32 simultaneously connected users ...

Страница 60: ...verheat 2 Ensure the firmware is up to date Firmware is the brain of the router it is the programming that tells it how to work D Link will occasionally release new firmware updates to improve product features and stability Upgrading to the latest firmware may correct issues you are experiencing Please follow this link for instructions of how to upgrade the firmware How to upgrade firmware for rou...

Страница 61: ...en a subtle changes 2 3 feet can make a big difference Ensure the router is in a well ventilated and open area Do not put the router in a cabinet or enclosed area Other devices that use the 2 4GHz 5GHz wireless band may interfere with your wireless network these include microwaves wireless cameras baby monitors If needed place the router or the other devices in a different area if they are close t...

Страница 62: ...2 Disable the SIP Application Level Gateway ALG feature on your router SIP ALG allows devices and applications using VoIP Voice over IP to communicate across NAT Some VoIP applications and devices have the ability to discover NAT devices and work around them This ALG may interfere with the operation of such devices If you are having trouble making VoIP calls try turning this ALG off Please launch ...

Страница 63: ...48 Step 2 Then click Advanced Settings ...

Страница 64: ...49 Step 3 Then click SIP to disable the SIP ALG and click Save ...

Страница 65: ...MZ Demilitarized Zone feature you are allowing the router to forward all incoming traffic from the internet to the device specified virtually disabling the router s firewall protection This may expose the device to a variety of security risks so only use this option as a last resort Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step...

Страница 66: ...51 Step 2 Click Enable DMZ to use the DMZ feature and fill in or select the IP address of the specified device from the drop down menu then click Save ...

Страница 67: ... connections to the Internet In some cases you may need to allow some connections into your network for example when using the Remote Desktop application To use these applications you must open ports on your router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Feature Port Forwarding ...

Страница 68: ...xample then click Apply Name Enter a name for the rule i e Web Server 1 Local IP Specify the IP address of the device you are opening the port for Protocol Specify the traffic type TCP or UDP If you are not sure choose BOTH External Internal Port Enter the port number you want to open i e 21 for FTP ...

Страница 69: ...54 Step 4 When you are finished adding your rule s click Save ...

Страница 70: ...ule Step 3 Enter the necessary information then click Apply Name Enter a name for the rule i e Web Server 1 Local IP Specify the IP address of the device you are opening the port for TCP Port Enter the TCP port numbers you want to open UDP Port Enter the UDP port numbers you want to open Note You can enter the ports in multiple different ways Range 50 100 Individual 80 68 888 Mixed 1020 5000 689 ...

Страница 71: ...56 Step 4 When you are finished adding your rule s click Save ...

Страница 72: ...Filter Setting Q33 How do I set up a website filter on my router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Features Website Filter ...

Страница 73: ...ck select DENY clients access to ONLY these sites from the drop down menu All other sites will be accessible If you want to specify a list of sites to allow select ALLOW clients access to ONLY these sites from the drop menu All other sites will be blocked ...

Страница 74: ... you wish to edit a rule simply replace the URL or domain 2 The https websites such as Facebook Youtube Amazon etc cannot be blocked by the website filter To block these you may need to apply for an OpenDNS paid service The apply for an OpenDNS account please visit https www opendns com setupguide A 15 day free trial is available Sign up for new account and follow the setup guide on how to establi...

Страница 75: ...60 System Log Statistics Q34 How do I check the system log of my router There are 3 methods to check the system log of the router Select Management System Log and follow the methods as below ...

Страница 76: ...hod 1 Log Settings Step 1 Click Check System Log button and download the file messages to your local hard drive Step 2 Open the messages using a text editor such as WordPad or NotePad to the check system log ...

Страница 77: ...yslog Server http www kiwisyslog com free tools kiwi free syslog server Step 2 Click File Setup and fill in the IP address of your network device then click Add Step 3 Enable Enable Logging to Syslog Server and fill in the IP address of the PC that has the Kiwi Syslog Server installed on it ...

Страница 78: ...63 Step 4 You ll be able to check the real time system log in Kiwi Syslog Service Manager as below ...

Страница 79: ...5 How do I check network statistics for my router Click Management Statistics An interactive diagram of all the transmitted and received packets via Internet LAN or the 2 4G 5G Wi Fi bands will be displayed ...

Страница 80: ... on my router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Features Dynamic DNS Step 2 Enable Dynamic DNS and enter your Dynamic DNS account information then click Save ...

Страница 81: ...formation 2 If need to access your router remotely please follow below steps 1 Make sure if remote management is enabled How to enable remote management 2 If using a PC connecting to the remote network type in http HostName PortNum then you could access your router For this case type in http kobebrian dlinkddns com 8080 ...

Страница 82: ...relay If you enable DNS relay your connected devices will use the router as a DNS server Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Settings Network ...

Страница 83: ...68 Step 2 Click to disable DNS Relay then click Save ...

Страница 84: ...69 QoS Setting Q38 How do I configure QoS on my router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click Features QoS Engine ...

Страница 85: ...d will move to the priority slot If you want to remove a priority assignment from a device and return it to the Connected Clients list click the cross icon in the top right of the device card A maximum of one device can be assigned Highest priority A maximum of one device can be assigned High priority A maximum of two devices can be assigned Medium priority Step 3 Click Save to apply your settings...

Страница 86: ...chedule Q39 How do I configure the time on my router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click on the Maintenance Time Schedule ...

Страница 87: ...lt the D Link NTP server is enabled Select a time zone from the drop down menu to synchronize the time with the selected region and enable daylight saving time if necessary Click Save when you are done Enable if required ...

Страница 88: ...73 Note To manually specify the time disable Update Time Using an NTP Server then manually adjust time as needed using the drop down menus Click Save when you are done ...

Страница 89: ...o I create a schedule on my router Please launch your browser and enter http covr local into the address bar Then login and follow the steps below Step 1 Click on the Maintenance Time Schedule Step 2 Click Schedule ...

Страница 90: ...75 Step 3 Click Add Rule Step 4 Create your Schedule and click Apply The example below shows the scheduled time from 8 00 19 00 You can select up to one time period per day for each day of the week ...

Страница 91: ...vided you a modem router two in one and you want to connect a new router to it You want to expand the amount of Ethernet ports in your network without a switch You want to extend the range of the wireless signal in your home by using the 2nd router as an access point Note If you have already set up one specific port on the COVR router as the WAN port please reset the device to the factory default ...

Страница 92: ...77 Step 1 Connect your Covr Router Covr Point A to the LAN port of the primary router either port 1 or 2 is fine ...

Страница 93: ...r browser and enter http covr local into the address bar then launch the Setup Wizard if it was reset to factory default settings the Setup Wizard will be automatically start Step 3 Start the setup process click Next to continue ...

Страница 94: ...79 Step 4 Wait while the device detects your Internet connection Step 5 Enter your Wi Fi network name and password ...

Страница 95: ...80 Step 6 Enter an admin password ...

Страница 96: ...81 Step 7 A summary page will display your settings If you want to make changes click Back If not click Next to continue Step 8 Click Finish to save your settings ...

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