Additional troubleshooting information can be found at “Support” at www.CyberPowerSystems.com
TROUBLESHOOTING
Problem
Possible Cause
Solution
Full-time surge protection
outlets stop providing power
to equipment.
Circuit breaker has been tripped
due to an overload.
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the circuit
breaker by depressing the button,
and then turn the UPS on.
The UPS does not perform
expected runtime.
Battery not fully charged.
Recharge the battery by leaving
the UPS plugged in.
Battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
The UPS will not turn on.
The on/off switch is designed
to prevent damage from rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a
110/120V 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
Mechanical problem.
Contact CyberPower Systems at:
cyberpowersystems.com/support.
PowerPanel® Business Edition is
inactive (all icons are gray).
The USB/Serial cable is not
connected.
Connect the USB/serial cable to
the UPS unit and an open USB/
serial port on the back of the com-
puter. You must use the cable that
came with the unit.
The USB/serial cable is connected
to the wrong port.
Check the back of the computer
for an additional USB/serial port.
Move the cable to this port.
The unit is not providing
battery power.
Shutdown your computer and turn
the UPS off. Wait 10 seconds and
turn the UPS back on. This should
reset the unit.
The serial cable is not the cable
that came with the unit.
Please use the serial cable that
came with the unit for the
software.
DEFINITIONS FOR ILLUMINATED LCD INDICATORS - continued
overload, unplug some of your equipment
from the battery-supplied outlets until the
icon turns off and the alarm stops.
9. FAULT icon:
This icon appears if there is a
problem with the UPS, Contact CyberPow-
er Systems at tech@cyberpowersystems.
com for further help and support.
10. BATT. CAPACITY meter:
This meter dis-
plays the approximate charge level (in 20%
increments) of the UPS’s internal battery.
During a blackout or severe brownout, the
UPS switches to battery power, the BAT-
TERY icon appears, and the charge level
decreases.
11. LOAD CAPACITY meter:
This meter dis-
plays the approximate output load level
(in 20% increments) of the UPS battery
outlets.