11 TECHNICAL
SERVICE
In case of failure, contact the Technical Service by sending an e-mail to [email protected] detailing:
1. Product
code
2. Serial
number
3. Hardware
release
4. Firmware
release
To get the necessary data, proceed as follows:
VKP80 II ETH
-
rel 1.00
PRINTER SETUP
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
HEAD VOLTAGE [V]
= 23,76
HEAD TEMPERATURE [°C]
= 30
PAPER PRINTED [cm]
= 69525
CUT COUNTER
= 3520
RETRAC COUNTER
= 0
POWER ON COUNTER
= 438
PRINTER HEAD TYPE________ T80
IP Address........................... :
192. 168. 0. 1
Subnet Mask ...................... :
255. 255. 240. 0
Default Gateway.................. :
192. 168
2
Print a Setup report
(see paragraphs 5.1)
VKP80 II ETH
-
rel 1.00
PRINTER SETUP
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
firmware
release
- rel
1.00
1
Write down the data printed
on the product label (see paragraph 2.2)
XXXXXXXXXXXXXX
Rx
0000000000000000000
4
Send an e-mail to the Technical Service,
with the data collected
3
The Setup report shows
the firmware release
Customer Service Department
Customer Service Department
11. TECHINCAL SERVICE
User Manual
VKP80II-EE 75
Содержание VKP80II-EE
Страница 1: ...OEM Commands manual 77200000001600 VKP80II EE VKP80II EE USER MANUAL ...
Страница 2: ......
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Страница 8: ...1 INTRODUCTION 8 VKP80II EE User Manual ...
Страница 16: ...2 DESCRIPTION 16 VKP80II EE User Manual ...
Страница 28: ...4 OPERATION 28 VKP80II EE User Manual ...
Страница 46: ...6 MAINTENANCE 46 VKP80II EE User Manual ...
Страница 60: ...7 SPECIFICATIONS 60 VKP80II EE User Manual ...
Страница 62: ...8 CONSUMABLES 62 VKP80II EE User Manual ...
Страница 74: ...10 ALIGNMENT 74 VKP80II EE User Manual ...
Страница 76: ...11 TECHINCAL SERVICE 76 VKP80II EE User Manual ...
Страница 81: ...12 ADVANCED FUNCTIONS User Manual VKP80II EE 81 ...
Страница 82: ...12 ADVANCED FUNCTIONS 82 VKP80II EE User Manual ...
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