11 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
Write down the data printed
on the product label (see par.2.4).
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release.
2
XXXXXXXXXXXXXX
Rx
0000000000000000000
Send an e-mail to the Technical Service,
with the data collected.
3
PRINTER SETTINGS
1
«••••••••» 640
----------------------------------------------------------------------------
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................
<device model>
PRINTING HEAD TYPE ........................
<head model>
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
<
device name
>
SCODE.
<code>
-
rel 1.00
DCODE.
<code>
- rel 1.00
FCODE.
<code>
- rel 1.00
FW
Customer Service
Department
Customer Service
Department
79
CUSTOM-Powered
Содержание STIMARE STIMA-SML
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