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9 TECHNICAL SERVICE

In case of failure, contact the technical service detailing:

1. Product code
2. Serial number
3. Hardware release

To get the necessary data, proceed as follows:

Write down the data printed

on the product label (see paragraph 3.4).

and use the support tools.

Содержание SILVER

Страница 1: ...CUSTOM S p A USER MANUAL SILVER SILVER PLUS English market ...

Страница 2: ......

Страница 3: ...th the wall socket available in the system Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power ...

Страница 4: ......

Страница 5: ...5 Install LCM customer display and customer monitor 9 7 optional 20 3 6 Installing the electronic card reader MSR optional 22 3 7 Access to the hard disk 24 4 BIOS CONFIGURATION 27 4 1 BIOS access 27 4 2 Ami Bios Setup 28 4 3 Main 29 4 4 Advanced 30 4 5 Chipset 43 4 6 Security 44 4 7 Boot 46 4 8 Save Exit 47 5 WINDOWS 7 INSTALLATION 49 5 1 System requirements 49 5 2 Preparing the pendrive 50 5 3 P...

Страница 6: ...6 MAINTENANCE 67 6 1 Cleaning 67 7 SPECIFICATION 69 7 1 Hardware speciications 69 7 2 Dimension 71 8 ACCESSORIES 73 9 TECHNICAL SERVICE 75 6 ...

Страница 7: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Страница 9: ...so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Device 2 Documentation Short guide 3 Standard AC power supply 4 AC adapter 5 RJ45 DB9 serial cable x2 1 3 4 5 2 9 ...

Страница 10: ...customer display 2x20 LCM o second monitor 9 7 5 USB 2 0 port electronic card reader MSR 6 Ethernet port 7 USB 3 0 port x 2 8 USB 2 0 port x 2 9 HDMI port 10 RJ48 serial port x 2 11 Cash drawer port 12 Power supply port 13 ON OFF key 14 Hard disk compartment 2 3 4 6 7 8 9 10 11 12 14 5 13 1 10 ...

Страница 11: ...2 3 Status messages STATUS LED DESCRIPTION ON DEVICE ON OFF OFF CONNECTION 11 ...

Страница 12: ...UE RED DISPLAY POWER Press 6 seconds to turn off the power LVDS and blue light will turn red Press 1 second to power on LVDS and red light will become blue BLUE HARD DISK IN USE BLUE BRIGHTNESS UP BLUE BRIGHTNESS DOWN BLUE NO FUNCTION 12 ...

Страница 13: ... supplied to the device and the mains outlet Use the type of electrical power supply indicated on the label Switch device On pressing key ON OFF The indicator lights are switched on and the device is ready Switch device Off pressing key ON OFF Power supply cable included 13 ...

Страница 14: ...ows the possible connections for the device CASH DRAWER SERIAL DEVICE USB 2 0 DEVICE HDMI DEVICE USB 3 0 DEVICE ETHERNET DEVICE ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 14 ...

Страница 15: ...out POWER SUPPLY Molex male connector 1 12 Vdc 2 GND 8 8 1 1 SERIAL INTERFACE Female RJ48 connector 1 RI V 12V 2 CTS 3 GND 4 RTS 5 DTR 6 DSR 7 TxD 8 RxD LED FUNCTION COLOR LED 1 5 V GREEN LED 2 12 V ORANGE 15 ...

Страница 16: ...nector 1 TP1 2 TP1 3 TP2 4 TP3 5 TP3 6 TP2 7 TP4 8 TP4 LED FUNCTION COLOR LED 1 SPEED 1000 GREEN 100 ORANGE 10 N C LED 2 ACTIVE GREEN 1 1 6 6 DRAWER CONNECTOR Female RJ12 connector 1 GND 2 CASH2_DO0 3 CASH2_DI 4 P24V0_S0_CD 5 CASH2_D01 6 GND 16 ...

Страница 17: ... 9 8 8 2 2 LCM INTERFACE LCM Connector 1 USB5V 2 RI 5V 12V 3 D 4 GND 5 D 6 RXD 7 GND 8 GND 9 n c NOTE USB pin 1 3 5 7 9 for camera module Simple COM pin 2 4 6 8 for LCM module COM5 RI 5V 12V for BIOS Setting 17 ...

Страница 18: ...stalling the Kit VESA Cover Optional For the instal procedure proceed as follows 1 2 Disconnect the power supply cable and unscrew the two unmissable knobs A Extract the support B as shown in the figure B 18 ...

Страница 19: ...3 4 Insert the two cover hooks C into the appropriate slots D placed in the top of the compartment D D Screw the four fixing screws E as shown in the figure E E E E 19 ...

Страница 20: ...r 9 7 optional For the instal procedure proceed as follows 1 2 Disconnect the power supply cable and raise the cover in the indicated point Insert the two cover hooks A into the appropriate slots B placed in the top of the compartment A A B B A A B B 20 ...

Страница 21: ...3 Screw the tow fixing screws C as shown in the figure C C C C 21 ...

Страница 22: ...ic card reader MSR optional For the instal procedure proceed as follows Assembly 1 2 Disconnect the power supply cable and raise the cover in the indicated point Insert the MSR electronic card reader B into the USB port C B C 22 ...

Страница 23: ...Disassembly 1 2 Remove cover D from device B B E E Press simultaneously the two hooks E and remove the MSR electronic card reader insert cover A into the compartment A D B 23 ...

Страница 24: ...3 7 Access to the hard disk For the instal procedure proceed as follows Unscrew fixing screw A A Disconnect the power supply cable and raise the cover in the indicated point 1 2 24 ...

Страница 25: ...Extract the l hard disk in the direction indicated 3 25 ...

Страница 26: ...26 ...

Страница 27: ...step 2 Select the desired item with the arrow keys on the keyboard Boot Information R1 1 VO224M11 data BIOS Vendor American Megatrends Compliancy UEFI 2 4 PI 1 3 Firmware information CPU Board Firmware Version Version Build Date Date System Date Date System Time Time Access Level Administrator Save Exit Boot Security Chipset Advanced Main 27 ...

Страница 28: ...N For changing the basic system coniguration ADVANCED For changing the advanced system settings CHIPSET For viewing and changing chipset settings SECURITY For setting up BIOS security settings BOOT For changing the system boot coniguration SAVE EXIT For Select ing the exit options and loading default settings To Select an item on the menu bar press the right or left arrow key on the keyboard until...

Страница 29: ... the system date and time Boot Information R1 1 VO224M11 data BIOS Vendor American Megatrends Compliancy UEFI 2 4 PI 1 3 Firmware information CPU Board Firmware Version Version Build Date Date System Date Date System Time Time Access Level Administrator Save Exit Boot Security Chipset Advanced Main 29 ...

Страница 30: ...SATA Configuration PCH FW Configuration SIO Configuration USB Configuration Digital IO Port Configuration On Module H W Monitor Power Management Save Exit Boot Security Chipset Advanced Main NOTE Be cautious the incorrect ield values can cause the system to malfunction when changing the settings of the advanced menu items 30 ...

Страница 31: ...l SMX Technology Supported 64 bit Supported EIST Technology Supported CPU C3 state Supported CPU C6 state Supported CPU C7 state Supported L1 Data Cache 32 kB x 4 L1 Code Cache 32 kB x 4 L2 Cache 256 kB x 4 L3 Cache 6 MB L4 Cache Not present Intel Virtualization Technology Enabled Save Exit Boot Security Chipset Advanced Main Select Intel Virtulization Technology It allows to enable or disable mul...

Страница 32: ...Disabled Save Exit Boot Security Chipset Advanced Main Select SATA Controller S It allows to enable or to disable the SATA controller Enabled default Disabled Serial ATA Port 0 Port 0 It allows to enable or to disable the 0 port Enabled default Disabled Hot Plug It allow to enable or to disable the connection of a device also with the booted system Enabled Disabled default Serial ATA Port 1 Port 1...

Страница 33: ...A Port 2 Port 2 It allows to enable or to disable the 1 port Enabled default Disabled Hot Plug It allow to enable or to disable the connection of a device also with the booted system Enabled Disabled default 33 ...

Страница 34: ...ware ME Firmware SKU Consumer SKU Firmware Update Configuration Save Exit Boot Security Chipset Advanced Main Select Firmware Update Coniguration ME FW image Re Flash It allow to enable or to disable loading remotely of the BIOS Enabled Disabled default Local FW Update It allow to enable or to disable loading local of the BIOS Enabled default Disabled 34 ...

Страница 35: ... Setup Session will be shown after you restart the system Save Exit Boot Security Chipset Advanced Main Select Active Serial Port 1 2 Use This Device It allow to enable or to disable the serial port COM Enabled default Disabled Possible It allow to enable or to disable the serial port address Use Automatic Settings default IO 3E8h IRQ 11 IO 2E8h IRQ 11 Active Serial Port 3 4 Use This Device It all...

Страница 36: ...This Device It allow to enable or to disable the serial port COM Enabled default Disabled Possible It allow to enable or to disable the serial port address Use Automatic Settings default IO 2D8h IRQ 10 DMA1 O 2C8h IRQ 10 DMA 36 ...

Страница 37: ...s If no USB device is detected the item shows None USB Configuration USB Devices 1 keyboard 1 Mouse 1 Point 1 Hub Legacy USB Support Enabled Save Exit Boot Security Chipset Advanced Main Select Legacy USB Support It allow to enable or to disable the support for USB devices on legacy operating systems OS Enabled default Disabled Auto 37 ...

Страница 38: ... RI COM3 5V 12V RI Select RI COM4 5V 12V RI Select RI COM5 5V 12V Select 5V COM6 5V 12V RI Select RI COM7 5V 12V RI Select RI COM8 5V 12V RI Select RI COM9 5V 12V RI Select RI Cash Drawer Voltage Select 24V Save Exit Boot Security Chipset Advanced Main Select DIO Port da 1 a 4 It allow to Select the DIO as input or output Input Output default Output Level It allow to Select the output level when t...

Страница 39: ...COM 5 It allow to Select the COM port voltage 12 V 5 V default Cash Drawer Voltage Select It allow to Select the cash drawer voltage 12 V 24 V default 39 ...

Страница 40: ...YS Smart Fan Mode Configuration Save Exit Boot Security Chipset Advanced Main Select CPU Smart Fan Mode Coniguration CPU Smart Fan control It allow to Select the fan control mode Full Mode Manual Mode by PWM Auto Mode by PWM default PWM signal It allow to Select output PWM of inverting or non inverting Non invert default Invert Thermal Monitor It allow to Select monitor thermal CPU Temperature DTS...

Страница 41: ...tation 0 PWM 1 PWM 2 PWM 4 PWM 8 PWM 16 PWM 32 PWM 64 PWM SYS Smart Fan Mode Coniguration SYS Smart Fan control It allow to Select fan control mode Manual Mode Auto Mode Thermal Monitor Chassis Temperature Temperature of Start 40 Temperature of Off 30 41 ...

Страница 42: ...ve Exit Boot Security Chipset Advanced Main Select Power management Restore AC Power Loss It allow to Select the AC power state when power is reap plied after a power failure Always Off default Always On Last State ERP Mode It allow to enable or to disable ERP power saving function Enabled default Disabled Wake Coniguration Resume from PCIE RI It allow to enable or to disable the PCIE RI function ...

Страница 43: ...guration Graphic Coniguration LCDS It allow to enable or to disable LCDS Enabled default Disabled PCH IO Coniguration HD Audio It allows you to Select the control for the detection of HD Audio Devices Enabled Disabled Auto default BIOS Beep It allow to enable or to disable the BIOS beep Off On default PCIEX1_1 Gen Speed Allow to Select the speed of the PCI Express x1 slot Auto default Gen1 Gen2 Ge...

Страница 44: ...or password for access ing the system Otherwise you might only be able to see or change Select ed ields in the BIOS setup program To set an administrator password 1 Select the Administrator Password item and press Enter 2 Key in a password from the Create New Password box and press Enter 3 Conirm the password when prompted To change an administrator password 1 Select the Administrator Password ite...

Страница 45: ...x and press Enter 3 Conirm the password when prompted To change a user password 1 Select the User Password item and press Enter 2 Key in the current password from the Enter Current Password box and press Enter 3 Key in a new password from the Create New Password box and press Enter 4 Conirm the password when prompted To clear the user password Follow the same steps as in changing a user password b...

Страница 46: ...sable remote system activation Enabled Disabled default Quiet Boot It allow to enable or to disable the Quiet Boot Enabled default Disabled Boot Option Priorities Boot Option 1 It allow to enable or to disable the type of primary device to be used at startup Windows Boot Manager P1 Version P1 Version Disabled Boot Option 2 It allow to enable or to disable the type of secondary device to be used at...

Страница 47: ...et Restore Defaults Save Exit Boot Security Chipset Advanced Main Select Save Changes and Reset Allow to Select the coniguration changes you make Yes No Discard Changes and Reset Allow to restore without saving any coniguration changes you make Yes No Restore Defaults It allow to restore the default user settings for all conigura tion options Yes No 47 ...

Страница 48: ...48 ...

Страница 49: ...y COA see Conclusion of the Installation Requirement 1 In order to perform a device reset you must have Functioning device or otherwise free from anomalies A pendrive with operating system provided by Custom A PC keyboard A mouse If you have these requirements go directly to paragraph 5 4 Requirement 2 In order to perform a device reset you must have Functioning device or otherwise free from anoma...

Страница 50: ... Locate the Windows7 USB DVD Download Tool Installer en US program 2 Select the ile and display the context menu right mouse button and press Run as administrator to start the installation 3 Press YES in the conirmation window 50 ...

Страница 51: ...4 In the next window press Next 5 Press Install 51 ...

Страница 52: ...6 When inished press Finish 7 Have a pendrive 16 GB or higher or DVD RW and an ISO image of the Windows 7 operating system you want to use 52 ...

Страница 53: ...8 Start the Windows7 USB DVD Download Tool program 9 In the program window press the Browse 53 ...

Страница 54: ...10 Select the ISO of Windows 7 and press the Open button 11 Make sure the name of the ISO is correct and then press Open 54 ...

Страница 55: ...Select whether to use a pendrive or DVD 13 Press the USB device button if the right Select ion was DVD please close the program and restart the procedure If all settings are correct Select Begin copying 55 ...

Страница 56: ...e installation is complete close the program by leaving the pendrive inserted in the PC 15 Select the ile and display the context menu right mouse button and press Run asAdministrator to start the installation 56 ...

Страница 57: ...mation window The following window appears 17 Select the path of the pendriver you created earlier and press the Create Image button 18 Wait for the word Update inished do not pull out the pendrive from the PC during loading 57 ...

Страница 58: ...d keyboard in any two of the four available USB ports Plug the recovery pendrive of the operating system to one of the two available USB ports Plug the power supply to the device and the outlet USB Cavo di alimentazione in dotazione Keyboard Mouse 58 ...

Страница 59: ...pressing the Enter key Boot Configuration Launch PXE ROM Quiet Boot Boot Option Priorites Boot Option 1 Boot Option 2 Hard Driver BBS Priorities Save Exit Boot Security Chipset Advanced Main Save Exit Boot Security Chipset Advanced Main Boot Configuration Launch PXE ROM Quiet Boot Boot Option Priorites Boot Option 1 Boot Option 2 Hard Driver BBS Priorities Save Exit Boot Security Chipset Advanced ...

Страница 60: ...ease remove all the devices which are not required Yes No Select the desired language from the drop down menu and click on the Next to go to the next screen English Select language Next Recovery disk Press the Enter key on your keyboard to confirm The installation of the operating system starts automatically Wait Windows is loading files 60 ...

Страница 61: ... be formatted Are you sure to continue Yes No Warning Warning all data will be deleted on the unit to be recovered Are you sure to continue Yes No WARNING Continuing with this operation all data previously stored on the hard disk of the device will be lost irretrievably DISK RECOVERY WIZARD SILVER operative system Tool for the recovery of a system disk First step clean the disk create a new partit...

Страница 62: ...rive and select Ok with the mouse pointer The recovered operating system will start automatically Success Operations successfully completed The system will be rebooted Remove the recovery media before rebooting Ok USB 62 ...

Страница 63: ...ys on the keyboard Save Exit Boot Security Chipset Advanced Main Save Exit Boot Security Chipset Advanced Main Boot Configuration Launch PXE ROM Quiet Boot Boot Option Priorites Boot Option 1 Windows Boot Manager P1 disk partition Boot Option 2 USB recovery pendrive Hard Driver BBS Priorities Boot Information R1 1 VO224M11 data BIOS Vendor American Megatrends Compliancy UEFI 2 4 PI 1 3 Firmware in...

Страница 64: ...try selected at position 1 Press the Enter key on your keyboard to confirm The installation of the operating system starts automatically Wait Save Exit Boot Security Chipset Advanced Main Boot Option 1 USB recovery pendrive Boot Option 2 Windows Boot Manager P1 disk partition Windows is loading files F4 Save reset Save configuration and reset Yes No 64 ...

Страница 65: ... the desired language from the drop down menu and click on the Next to go to the next screen Select Next with the mouse pointer if you really want to continue English Select language Next Recovery disk DISK RECOVERY WIZARD SILVER operative system Tool for the recovery of a system disk First step clean the disk create a new partition format the volume disk Second step load an image and restore it N...

Страница 66: ... WARNING Continuing with this operation all data previously stored on the hard disk of the device will be lost irretrievably Warning Warning all data will be deleted on the unit to be recovered Are you sure to continue Yes No Warning A new partition will be created and the volume disk will be formatted Are you sure to continue Yes No Success Operations successfully completed The system will be reb...

Страница 67: ...ater or other liquids get inside the device ON Alcohol solvent Gently wipe the screen with a soft cloth slightly moistened with water 5 min Wait a few minutes to allow the screen to get to room temperature ATTENTION Do not use alcohol methyl ethyl or isopropyl solvents or hard brushes Do not use benzene diluents abrasive cleaners or compressed air Make sure that water or other liquids do not penet...

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Страница 69: ...88 pin DIMMs module Video Card Intel Skylake S Integrated Gen 9 Graphics Expansions 1x M 2 SATA 60 mm M key per SSD 1x mini card half size Default PCIe USB Hard Disk Silver 64 GB SSD SATA 1 x 2 5 Silver Plus 128 GB SSD SATA 1 x 2 5 Silver Plus 256 GB SSD SATA 1 x 2 5 Speaker 1 5 W x1 Graphic Intel Skylake S Integrated Gen 9 Graphics OS support Windows 7 32 64 bit Windows 10 32 64 bit Interface 2x ...

Страница 70: ...ICATIONS Power supply voltage from 100 Vac to 240 Vac Frequence from 50 Hz to 60 Hz Output 12 V 7 5 A Power 90 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 40 C Relative humidity from 0 Rh a 90 Rh without condensation Storage temperature from 20 C to 60 C Storage relative humidity from 0 Rh to 90 Rh without condensation 70 ...

Страница 71: ... 2 Dimension Width 356 1 mm Width with MSR optional 375 7 mm Length 201 5 mm Height 306 8 mm Weight 3500 g NOTES The dimensions shown in following igures are in millimeters 356 1 285 1 306 8 201 5 55 71 ...

Страница 72: ...72 ...

Страница 73: ...ice DESCRIPTION CODE MONITOR CLIENT 9 7 for mounting see paragraph 3 4 49000000005100 CUSTOMER DISPLAY LCM 2X20 for mounting see paragraph 3 4 49500000005000 KIT COVER VESA for mounting see paragraph 3 5 974KY090000001 MSR CARD READER for mounting see paragraph 3 6 4B000000020100 73 ...

Страница 74: ...74 ...

Страница 75: ...chnical service detailing 1 Product code 2 Serial number 3 Hardware release To get the necessary data proceed as follows 2 1 Write down the data printed on the product label see paragraph 3 4 Login to the site www custom4u it and use the support tools 75 ...

Страница 76: ...om biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Part Number 76200000007700 Rev 1 00 ...

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