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Troubleshooting
I just installed my steps and they are
not coming down when I open the door.
Double check the connections. Check the fuse to make sure it is plugged in. Is the on / off
switch getting power? Is the circuit board plugged in? Are the door sensors plugged in?
My switch is getting power, but
the light stays on in both positions.
The light is only supposed to be on when the system is turned on. If it is lit in both positions
simply switch the red wires on the back. Will this kill my battery with the light constantly lit?
This will not kill your battery unless you leave it lit for a month with no use.
Everything is plugged in and the
switch is turning on and off, but
the steps still won't deploy.
Two things may be causing this issue:
Check the motor first. Simply unplug it from the wiring harness and apply external 12V power
to the leads. One position will make them deploy. Switch the leads again to make them retract.
If this works, plug the motor back into the harness. We test each and every motor that leaves
our factory by hand along with assembling your step slider by hand. These may fail, but it is
extremely rare after we send them after having tested them. If you test the motor and all you
hear is a clicking sound but nothing happens, there is likely internal damage.
Check the sensors. Unplug both of them from the wiring harness, and plug one back in. Manually
test your sensors by putting a magnet really close (but not touching) to the sensor. Does it make
the step retract? When the magnet is away, the step should deploy. If the steps deploy right after
installation, more than likely your magnets just need to be aligned. Do this one by one with each
sensor by the method above. Install one sensor, test, align the magnet on the door, test, and then
mark the position of the magnet so if for some reason they do move out of place you can easily
realign them. The sensors should have a label with MP###802 or MP###902.
I tested the motor, and it works. I checked
the sensors individually, and the system
still won't work. The steps don't deploy
unless I do it manually with 12V power.
In rare circumstances, the circuit board that runs the system
may be faulty. Call our product support team at 844-278-4357.
I opened my door a bunch of times and
the system just shut off. What happened?
Our systems have built-in protection against quick cycling like this to prevent damage.
Simply turn your on / off switch to off, wait 5 seconds, and then turn it on again.
This will reset the system and allow it to work normally again.
My running boards are making
squeaking and / or rubbing sounds.
Apply a dry, graphite powder lubricant on each pivot point.
TROUBLESHOOTING & REGISTRATION
PRODUCT REGISTRATION
