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22

TROUBLE SHOOTING

ISSUE RESOLUTION: 

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PROBLEM  

POSSIBLE CAUSE

SOLUTION

There is no power

Make sure the grill is plugged into a functional GFI certified outlet. 
Ensure the GFI outlet has not tripped.  Test the outlet with another 
appliance that is known to work

The fuse is blown.

Check the fuse by unscrewing the fuse cap on the back of the control 
panel inside the hopper.  If the fuse is indeed blown then replace it 
with a 5A fuse.

Connections to the 

control panel are loose

With the grill unplugged access the back of the control panel and 
ensure all connectors are securely attached and in the proper 
locations. Refer to the wiring diagram.

Temperature adjustment 

too low

Turn up heat on the control knob.

Opening the lid too often

Opening the lid allows heat to escape and causes the temperature 
to vary drastically from the set temperature.

 

Out of pellets

Add pellets and allow sufficient time for the pellets to travel from the 
pellet hopper to the fire pot (can take up to 10 minutes).

Excessive ash buildup

Excess ash. Remove all unburned pellets and ash from the fire pot 
using the ash clean-out procedure on page 28.
CAUTION! ENSURE THAT THE GRILL IS COLD TO AVOID A FIRE 
FROM HOT ASH.

Poor pellet quality

Inspect pellets to ensure they are whole and are not damp. If they 
are, replace pellets and restart the grill.

Auger is not primed

Before the unit is used for the first time or anytime the hopper is 
emptied, allow the auger tube to fully load with pellets to ensure 
proper lighting of the grill (about 9 minutes).  Follow Initial Lighting 
Instructions.

Auger is jammed

Remove all components inside the firebox and inspect the fire pot, 
are there fresh pellets inside?  If not, inspect the auger to see if it is 
turning at all. If the auger is not turning and you are sure there are 
fresh pellets in the hopper, please contact our customer support 
team.

 Ignitor has failed

Remove all components from inside the fire box and inspect the fire 
pot. If there are fresh pellets but they are not lighting the ignitor is 
malfunctioning. Contact our customer service team for a resolution. If 
a replacement part is required, follow Manual Start-Up Procedure to 
continue using the grill as you wait for it to arrive.

Adjust temperature control

Reduce heat by reducing the selected
temperature setting.

Pellet overflow in fire pot

Turn the temperature dial to OFF to initiate its power down cycle.  
Allow the fan to run until the fire is completely out. After everything 
has cooled sufficiently, actuate the ash clean out mechanism to clear 
the fire pot and restart the grill. 

Temperature

fluctuations

External Factors

Temperature fluctuations are normal for pellet grills. Any significant 
fluctuations can be caused by wind, air temperature, improper use, or 
lack of grill maintenance.

PROBLEM  

POSSIBLE CAUSE

SOLUTION

This is normal due to the air 

pressure inside the grill. The 

amount of smoke can vary 

depending on cooking 

conditions.

This condition will not affect cooking. But can be minimized by 
ensuring the inside of the grill is clean and there is not excessive ash. 

Unplugged grill too soon.

Once the grill is turned off the fan will continue to run for 10 minutes. If 
you do not allow the grill to go through the cool down process it can 
cause fire to transfer to the auger tube. Plug the grill back in and turn 
it on to activate the fan, then go through the proper shut down 
procedure.

Flare ups or grease fires

Excessive grease build up 

or temperature setting too high 

while cooking greasy food

If a grease fire occurs, keep the doors closed and hold the power 
button to go through standard shut down procedures. To avoid this 
condition ensure the interior of the grill is cleaned of grease regularly 
to prevent buildup and cook below 350° F for very greasy foods.

poor pellet quality

Pellets may be damp or have broken down into dust. Replace pellets 
with fresh ones.

Ash build up in fire pot

Temperature probe wire

not connecting

Check to see if the temperature probe is attached to the control 
panel. If it is loose, firmly connect the probe to the control panel and 
restart the grill.  If there is no problem with the connection then you 
may need to replace the temperature probe, please call our customer 
service team for assistance.

Failure to reach minimum

temperature of 130F during

start-up cycle

-If there is no fire proceed to remove everything from the internal 
chamber of the grill and observe the fire pot for the following:
-Ignitor: is it getting hot?  Either watch to see if it glows red hot or 
hover your hand over the fire pot an inch or two to feel for heat. 
-Fan: hover your hand over the fire pot to feel if there is any air 
movement.  You should also be able to very clearly hear the fan if it is 
operational.
-Auger motor: visually inspect the auger for a minute to see if it is 
spinning.  Note that it spins very slowly. 
If any of the components are not operating properly please call our 
customer service team for a resolution.

Fire has gone out due to

lack of fuel

Follow the same procedure as ER2.

Power loss during operation Check power switch

Prolonged excessive or 

discolored smoke

LCD screen will not

light up

Grill is not getting hot 

enough

Fire goes out unexpectedly

Pellets will not light after 

several minutes

Grill is getting too

hot

Smoke comes out

of pellet hopper

“ER1” Error Code

“ER2” Error Code

“ER3” Error Code

“ERP” Error Code

Grill has over heated

The internal temperature has reached over 650° F, which is above the 
normal operating temperature of this grill.

“ERH” Error Code

Содержание CPG-256

Страница 1: ...866 994 6390 OWNER S MANUAL ASSEMBLY AND OPERATING INSTRUCTIONS WARNING PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL BURNING APPLIANCE FAILURE TO FOLLOW THESE INSTRUC...

Страница 2: ...of water swimming pool lake pond etc WARNING Carbon monoxide is a colorless odorless gas produced by burning common cooking fuels like wood charcoal and propane Follow these guidelines to prevent thi...

Страница 3: ...n 2 Table of Contents 3 Exploded View 5 Parts List 6 Assembly Preparation and Instructions 8 Operating the Grill 13 Cooking 17 Care and Maintenance 19 Trouble Shooting 21 Warranty and Replacement Part...

Страница 4: ...ugs or heating element in water or any other liquids Do not place power cord where it may come in contact with hot surfaces or pose a tripping hazard Unplug this grill from the power source when not i...

Страница 5: ...EXPLODED VIEW 5...

Страница 6: ...CRIPTION QTY x1 x1 x2 x1 x1 x1 x1 x1 x1 x1 x4 11 10 9 1 2 3 4 5 6 7 8 Upper Cooking Rack Cooking Grate Sear Shutter Drip Shield Lid Handle Bezel Lid Handle Probe Storage Clip Power Cord Grease Cup Foo...

Страница 7: ...PARTS 7 HARDWARE NOTE All hardware is pre installed PART DESCRIPTION QTY x2 x2 x8 A B C Phillips head screw 1 4 x 1 2 Insulative Washer Phillips head screw 1 4 x 3 4...

Страница 8: ...n Unpack all the components and verify that everything is present before beginning assembly Several components are packed inside the cooking chamber it is important to remove these as well If any part...

Страница 9: ...Screw C 2x Insulator Washer B and Lid Handle Bezel 5 Place the Grease Cup 9 on the holder Ensure it is level to avoid grease spills NOTE Line the Grease Bucket with foil for an easy clean ASSEMBLY INS...

Страница 10: ...at a downward angle NOTE If the Drip Shield is touching the base of the main body or the fire pot it is installed incorrectly Place the Sear Shutter 3 on top of the Drip Shield covering the slotted op...

Страница 11: ...maintain optimal searing and grilling performance of your cooking grates regular care and maintenance is required WARNING DO NOT Cover Grates with aluminum foil at any point That would decrease the a...

Страница 12: ...GFCI outlets with a recommended size of 15 amp service If your GFCI outlet is highly sensitive to power surges it will likely trip during the start up phase of operation During the start up phase the...

Страница 13: ...tor Indicates the auger motor is turning and feeding pellets Ignitor Indicates the igniter is on When first starting your unit the igniter runs continuously for the start up cycle Fan Indicates the fa...

Страница 14: ...he fire pot After a few minutes the air should be slightly warmer this indicates the igniter is getting hot Even when functioning properly the igniter does not glow DO NOT TOUCH THE IGNITOR Verify the...

Страница 15: ...emperature and wait for the fire to start this should take about 10 minutes Step 4 After the fire is started in the fire pot close the lid For best results preheat the grill for 15 to 20 minutes with...

Страница 16: ...s If you don t allow the grill to run the cool down feature a fire may travel up the auger tube and ignite your pellet hopper Step 2 After the auto cool down is complete the fan should power off autom...

Страница 17: ...n an air path between your food and the fire pot To operate Step 1 Set the grill temperature to HIGH and slide the sear shutter to the right using tongs Step 2 Allow the cooking grates to preheat befo...

Страница 18: ...ake sure to wash the platter thoroughly with soap and hot water before placing cooked foods back on the platter or use different platters for raw and cooked foods Never use the same utensils when hand...

Страница 19: ...ets out of your auger system is recommended if your grill will be unused for an extended period of time This can be done by simply running your grill on an empty hopper until all the pellets have empt...

Страница 20: ...up all hardware nuts bolts screws etc at least twice per year CAUTION Some parts may contain sharp edges Wear protective gloves if necessary TRANSPORTING AND STORAGE Warning Never move a grill when it...

Страница 21: ...ully load with pellets to ensure proper lighting of the grill about 9 minutes Follow Initial Lighting Instructions Auger is jammed Remove all components inside the firebox and inspect the fire pot are...

Страница 22: ...Replace pellets with fresh ones Ash build up in fire pot Temperature probe wire not connecting Check to see if the temperature probe is attached to the control panel If it is loose firmly connect the...

Страница 23: ...DED VIEWS NOTE Not all parts are replaceable 23 WARRANTY AND REPLACEMENT PARTS 1 2 3 4 5 7 7 8 8 9 6 10 11 12 13 14 15 16 17 18 19 20 20 20 20 21 21 21 21 22 23 24 26 25 28 29 30 31 32 32 33 33 30 31...

Страница 24: ...r Fire Pot Auger Housing Power Cord Power cord Socket Foot Assembly Rubber Foot Fan Control Board Probe Storage Clip Service Door Drip Shield Bracket Thermometer Cover Hopper Hopper Lid Hopper Lid Hin...

Страница 25: ...esponsible for incidental or consequential damages or labor costs This warranty does not cover corrosion or discoloration after the grill is used or lack of maintenance hostile environments accidents...

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