User Manual Wireless IR Control Panels
www.cuesystem.com
Page 23 of 26
11.
Warranty Conditions
Warranty Duration
CUE provides warranty for all CUE products for a period of 3 years from the day of purchase. The provided warranty for touch
screens is 2 years from the day of purchase. CUE accepts reclamation of 5 not properly working dots and more (2 dots join – 1
counts). The warranty provided for rechargeable accumulators is 6 months from the day of purchase
Liability
CUE is not liable for any consequential damage caused by CUE products including any loss of profits, incidental or
consequential damages or any claims made by a third parties.
General Warranty Terms
a) CUE warrants that its products are without defects in material and are fully functional for the duration of the warranty.
b) Warranty repairs are free of charge. The customer will send the damaged device to CUE at his cost.
c) All warranty repairs and after warranty services are made at CUE premises. It is strictly prohibited to repair CUE
products or to change any accessory parts, except those parts with limited service life. CUE is not liable for
consumables or parts with limited service life (lamps, batteries etc.)
d) The warranty further does not apply to the following cases
•
Damages caused by operating the system not according to the conditions defined in user manual or
instruction (wrong power supply voltage, operation outside deferred temperature range, operation in humid
environment and mechanical damages).
•
Damages caused by faulty service, maintenance, connection, and use of other than original connection
cable.
•
Damage caused by agencies i.e. incidental or unpredictable impacts (fire, earthquake, flood, thunder,
strong electric induction, water, strong wind, theft, vandalism etc.)
After Warranty Services
a) All warranty repairs are normally on a ‘back to base’ basis, as defined in 3 c)
b) All out warranty repair costs will be fully charged to the customer.
c)
In cases where our staff are called out to assist, cost of transport and time will be at customer cost
