PLEASE CHECK BEFORE CALLING FOR SUPPORT
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When there is a malfunction with the product, check the following matters before contacting our customer service center.
Problem
Checklist
Recommended Actions
When the Cover Handle
won't “
” (Open)
•
Did you turn the Cover Handle during cooking?
•
Did you turn the Cover Handle without
completely discharging the steam?
•
The Cover will not open during cooking.
Do not forcibly open the Cover.
If you have to open the Cover, press and hold the
CANCEL button for 2 seconds to cancel, cautiously
bend the Pressure Weight to completely discharge the
steam, and then open the Cover.
•
Cautiously Bend the Pressure Weight to completely
discharge the steam, and then open the Cover.
When the Cover Handle is
completely turned to “
”
(Open) but the Cover won't
open
•
It is because of the pressure.
•
Cautiously Bend the Pressure Weight to completely
discharge the steam, and then open the Cover.
When the steam is leaked
through the Cover and a the
product makes a whistle-like
sound
•
Are there any foreign substances (rice, etc.) on
the packing?
•
Is the packing worn out?
•
Wipe out the packing with a dishcloth or a soft cloth
before use.
•
Always keep the parts around the packing clean.
•
If steam is leaked, immediately press and hold the
CANCEL button for 2 seconds to discharge the steam,
and pull out the power cord. Then discontinue using the
product, and contact our customer service center.
•
Use packing for 1 to 3 years according to the method
or frequency of use and then replace it with a new one.
If you continue to use worn-out packing, steam may be
leaked out during use, and the pressure cooking won't
be operational.
When the CANCEL button
won't work during cooking
•
Is the Inner Pot hot inside?
•
If you have to cancel during cooking and the
temperature in the Inner Pot is high, you need to
press and hold the CANCEL button for 2 seconds to
cancel cooking for safety purposes.
•
If cooking is canceled, the steam is discharged
through the Auto Steam Discharger, and the content
may spill or splatter. Thus, please be cautious since
you might get burned in your face or on your hands.
