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Chapter 4: Troubleshooting the PA PowerStation

Resolving Problems

PA PowerStation User Guide

57

The startup halts with the Award (System Info) screen displayed

1. Check for a loose CF card. 

Restart the PA PowerStation.

The AUTOEXEC.BAT file and/or CONFIG.SYS file does not 
execute properly

Some startup problems are caused by a corrupted or modified 
AUTOEXEC.BAT or CONFIG.SYS file. CTC includes backup 
copies of these files in the \CTC directory on your PowerStation’s 
CompactFlash Disk and on the PowerStation Start Disk. These files 
are called AUTOEXEC.CTC and CONFIG.CTC.

For a complete listing of the AUTOEXEC.BAT and the 
CONFIG.SYS files, see Appendix A.

If you suspect a problem with either the PA PowerStation’s 
AUTOEXEC.BAT or CONFIG.SYS files, use the ROM-DOS Copy 
command to create a backup copy of your current file and overwrite 
the suspect file with the appropriate backup file. For example, if the 
AUTOEXEC.BAT file becomes suspect, type the following 
commands at the ROM-DOS prompt:

copy autoexec.bat autoexec.old

copy \ctc\autoexec.ctc autoexec.bat

1. Press Exit on the MachineShop Shell menu.

2. Run ROM-DOS Edit by typing NED and then the file name that 

you want to edit.

Important

You cannot load the touchscreen driver and a serial mouse 
driver such as MOUSE.COM simultaneously. The PA 
PowerStation will only load the driver that is specified first in 
the AUTOEXEC.BAT file.

Resolving Problems

with the

Touchscreen

This section describes the problems that may occur with the 
touchscreen and the subsequent solutions to these problems.

After startup, the touchscreen doesn’t work properly, the 
calibration is incorrect, or the touchscreen makes a chirping noise

1. If the PA PowerStation is operating correctly otherwise, restart the 

unit.

StockCheck.com

Содержание PowerStation PA Series

Страница 1: ...CTC Parker Automation Phone 513 831 2340 50 W TechneCenter Drive Milford Ohio 45150 Technical Support 513 248 1714 A3 06692 100 PA Series User Guide S t o c k C h e c k c o m...

Страница 2: ...top quality products through rigid testing and the highest quality control standards However should a problem occur with your hardware or with the software protection key CTC s standard product warra...

Страница 3: ...tation Standards 4 ISO Symbols 5 Customer Support Services 5 Product Technical Support 5 Technical Training 6 Chapter 2 Introducing the PA PowerStation 7 Specifications 8 Display Specifications 8 PA05...

Страница 4: ...ve Definition and Memory 24 Memory Guidelines 24 Replacement Components 25 CompactFlash Card 25 SDRAM 25 Touchscreen 25 Backlight Bulb 25 Replaceable Fuse 25 Optional Components 26 AC Power Supply 26...

Страница 5: ...ectrostatic Discharge Precautions 40 Replacing the Fuse 41 BIOS Setup 42 Removing the CTC Splash Screen 42 Maintaining the Touchscreen 43 Cleaning the Touchscreen 43 Calibrating the Touchscreen 43 Usi...

Страница 6: ...solving Problems 55 Resolving Problems when Starting Up 56 Resolving Problems with the Touchscreen 57 Resolving Problems after Start Up 58 Replacing the SDRAM 61 System Configuration Files 65 System C...

Страница 7: ...and 10 It also has an all in one PC board with a Serial port and an Ethernet port The PA PowerStation s PC architecture allows you to run CTC s MachineShop software Please take time to review this ma...

Страница 8: ...your PowerStation up and running This chapter also describes CTC s customer support services Chapter 2 Introducing the PA PowerStation Describes the PA PowerStation s specifications and the ports avai...

Страница 9: ...e you want to install the unit Software Components CTC pre loads each PA PowerStation with Datalight s ROM DOS operating system the MachineShop Shell and necessary utilities so that you can run the Po...

Страница 10: ...See the documentation that came with your development software for information about how to develop your applications or projects and download them to the PowerStation Documentation Standards As you r...

Страница 11: ...customer support services Telephone 513 831 2340 Fax 513 831 5042 E mail sales ctcusa com or support ctcusa com World Wide Web http www ctcusa com CTC recognizes that every customer and every applicat...

Страница 12: ...ort department at 513 248 1714 8 00 a m to 5 00 p m Eastern Time You can call this same number after hours for emergency assistance Technical Training CTC offers training on all of our products either...

Страница 13: ...n this chapter you will learn about the PA PowerStation s specifications available connectors and its drive definitions and memory The chapter also describes the PowerStation s replacement and optiona...

Страница 14: ...following tables There is one table for each display size 5 6 8 and 10 PA05S 5 Color PA06S 6 Color Property Description Type Passive Color STN Display Diagonal Size 4 7 Resolution QVGA 320 x 240 Brig...

Страница 15: ...cription Type Passive Color STN Active Color TFT Display Diago nal Size 7 7 8 0 Resolution VGA 640 x 480 VGA 640 x 480 Brightness 120 NITS 285 NITS Viewing Angle U D 30 50 deg L R 50 50 deg U D 65 55...

Страница 16: ...le proces sor Memory 32MB PC100 PC133 SDRAM 144 Pin SODIMM Socket BIOS Award 256KB Flash Storage 32MB CompactFlash Type 2 Socket I O Ports 2 9 pin serial ports 16550 compatible 1 9 pin RS232 1 9 pin R...

Страница 17: ...nication cables from AC power lines to enhance noise immunity If possible locate the PA PowerStation away from machinery that produces intense electrical noise arc welders etc Otherwise isolate the in...

Страница 18: ...ns Chart Category Specifications Input voltage 12 24 VDC 18W Range min 11 VDC max 28 VDC Table 2 7 Electrical Specifications Chart Test Specification Showering arc NEMA showering arc Surge withstandin...

Страница 19: ...drochloric Acid 10 Gasoline Toluene Acetic Acid 10 Machine oil Methylene Chlo ride Phosphoric Acid Salad oil Isopropyl Alcohol Sodium Hydroxide 10 Silicone Xylene Carbon Tetrachlo ride Silicone grease...

Страница 20: ...PowerStation and the controller as well as the communication standards that the controller supports Use a standard DB9 connector for communicating with this port Note If you are using RS 232 communic...

Страница 21: ...eed to make a cable for communicating with COM1 COM1 Pinouts shows the pinouts and signal information for this port Pin Signal 1 DCD data carrier detect 2 RXD received data 3 TXD transmitted data 4 DT...

Страница 22: ...ngs The DIP switch for COM2 is located on the side of the PA Pin RS 232 Signal RS 422 Signal RS 485 Signal 1 DCD data carrier detect TXD trans mitted data TXD trans mitted data 2 RXD re ceived data TX...

Страница 23: ...cutout Figure 3 2Dip Switch Settings To change the DIP switch settings complete the following steps 1 Choose the appropriate DIP switch settings from the diagram displayed on the back of the PA Power...

Страница 24: ...ect any wires to unused connector pins Transferring Files from a PC to the PA PowerStation You can transfer files from a PC to the PA PowerStation in one of three ways through the Ethernet the Compact...

Страница 25: ...to ensure that a COM port is not already configured as a Download only port If the COM port that you want to use for the mouse is already assigned for Download complete the following steps 1 Select Se...

Страница 26: ...Station you must change the mode settings for one of the serial ports to match those of your printer The easiest way to change these settings is to use MODE COM MODE COM can modify the following optio...

Страница 27: ...DE COM from your development system to the PowerStation MachineShop transfers the AUTOEXEC BAT file you created in step 2 and MODE COM into the STARTUP directory specified by the INTERACT_STARTUP envi...

Страница 28: ...hanged and asks whether you want to Reboot 9 Choose Yes to reboot the PA PowerStation This will save your changes Keyboard Mouse Port The PA PowerStation s CPU board includes a keyboard port that acce...

Страница 29: ...nments where the PowerStation may vibrate or shake Although the CF is removable it is used as an IDE drive which means you cannot remove it while the PowerStation is switched on CTC recommends that yo...

Страница 30: ...load files to this drive Memory Guidelines If you are using MachineShop to develop your HMI applications refer to these memory guidelines when you develop projects There are two memory storage types S...

Страница 31: ...the SDRAM see Replacing the SDRAM on page 61 Note 16M of the SDRAM is used for video memory The amount of memory reported is the size of the SDRAM minus 16M For example if you have 32M of SDRAM only...

Страница 32: ...ve space and limit the amount of heat generated by the unit However if you require the PowerStation to use AC power you can purchase an AC Power Supply kit that includes an AC Power Supply and a power...

Страница 33: ...l help you select an appropriate location for the unit It also provides instructions for creating a cutout for the unit and describes how to install and start up the unit Chapter Contents Selecting a...

Страница 34: ...re NOT intended for permanent connection 3 Warning Explosion Hazard CLASS 1 DIV 2 approval requires Power Switch restraints in hazardous environments Nonincendive for CLASS 1 GROUPS A B C and D hazard...

Страница 35: ...ge 10 However if you are using a protective enclosure remember that the temperature within an enclosure is generally higher than the external temperature If the PowerStation is operating inside an enc...

Страница 36: ...r 3 Installing the PA PowerStation 30 PA PowerStation User Guide large enough you can mount the Power Supply in the enclosure with the unit Caution Do not apply AC power to the unit or damage may occu...

Страница 37: ...e to follow the cutout dimensions on the template precisely so that the PowerStation will properly seal in its enclosure Create a Cutout To create the cutout complete the following steps 1 Attach the...

Страница 38: ...C s optional AC Power Supply and the mounting kit use the template that came with the mounting kit to prepare a location for the power supply You can prepare a location for the power supply inside or...

Страница 39: ...essary mounting clamps and screws are shipped with your system To mount the unit complete the following steps 1 Prepare the power source for the unit by sliding the positive and negative wires into th...

Страница 40: ...Installing the PA PowerStation Chapter 3 Installing the PA PowerStation 34 PA PowerStation User Guide Clamp shape and location on the 5 and 6 units S t o c k C h e c k c o m...

Страница 41: ...nto the larger portion of the slots and then slide them toward the outside of the unit 6 Tighten each of the mounting screws against the front of the enclosure using a torque of 6 lb in for 5 and 6 un...

Страница 42: ...ack of the unit Caution Over tightening the screw clamp assemblies may damage the PA PowerStation Under tightening may not guarantee a NEMA 4 seal Note Tightening the screw clamp assemblies may not in...

Страница 43: ...es the use of a harmonized power cord the power cord must be identified with the HAR symbol Make sure that the PowerStation is connected to the main supply only with a harmonized power cord 1 Ensure t...

Страница 44: ...Starting Up the PA PowerStation Chapter 3 Installing the PA PowerStation 38 PA PowerStation User Guide S t o c k C h e c k c o m...

Страница 45: ...me of the PowerStation s components This chapter provides instructions on PA PowerStation maintenance as well as steps for troubleshooting problems that may occur in operation Chapter Contents Install...

Страница 46: ...ssemble the PA PowerStation follow these simple precautions to protect you and the PowerStation from harmful ESD To avoid electric shock always disconnect power from the PowerStation before opening or...

Страница 47: ...cover of the unit 4 Locate the fuse on the board according to the picture below Figure 4 1 Replaceable Fuse 5 Use an ohm meter to see if the fuse is open or closed a If open use a pair of needlenose p...

Страница 48: ...OS settings requires a keyboard To access the BIOS settings complete the following steps 1 Shut down the system 2 Connect a keyboard to the system 3 Restart the system 4 While the system is starting p...

Страница 49: ...a list of substances the screen can resist with no visible effect Do not use any harsh material or powder such as steel wool or abrasive cleansers to clean the touchscreen surface The surface is sens...

Страница 50: ...libration Mode In the following steps you will enter the calibration utility in MachineShop Shell To enter the calibration utility complete the following steps 1 On the MachineShop Shell Main Menu pre...

Страница 51: ...e motherboard properly Call a CTC customer support representative See Customer Support Services on page 5 Adjusting the Contrast You may adjust the contrast on the PA PowerStation The contrast is a pr...

Страница 52: ...ing the Contrast For STN Units Only To adjust the contrast on an STN display complete the following steps 1 Find the contrast adjustment on the back of the PowerStation See Figure 4 4 Figure 4 4 Contr...

Страница 53: ...werStation flash socket for one reason or another To do so complete the following steps 1 Turn off the PA PowerStation Caution The PowerStation must be turned off when inserting or removing the CF car...

Страница 54: ...Prepare a new CF card for use You can easily reformat a CompactFlash card by using CTC s Flashback Utility which restores the ROM DOS operating system and PA PowerStation operating files to a CF card...

Страница 55: ...ure do not remove the CF card before issuing a Stop or shutting down the USB port service Otherwise the last part of the data will not transfer to the CF card To reformat a CF card for a PA PowerStati...

Страница 56: ...erase your projects from the CF card You will need to download your projects to the CF card again After using Flashback you may also need to recalibrate your PA PowerStation display For instructions s...

Страница 57: ...CTC PACTRL A S IF ERRORLEVEL 108 GO TO ERROR Verifies this CompactFlash is running on a PowerStation CD CTC IF EXIST C CTC MOUSE INI DEL C CTC MOUSE INI Required for the MachineShop Shell to detect a...

Страница 58: ...owerStation User Guide Denotes a command line that is unnecessary on units without Interact For a complete listing of the AUTOEXEC BAT file see Appendix A CD CTC PSU Starts the MachineShop Shell Comma...

Страница 59: ...you can use to run NetBIOS NET CFG Stores the interrupts and memory for the network drivers The default PowerStation configuration reserves the following interrupts and I O addresses You cannot use th...

Страница 60: ...lso communicate over any network or operating system that supports NetBIOS protocols Examples include Lantastic TCP IP Microsoft and IBM If you need assistance with NetBIOS and networking consult your...

Страница 61: ...4 4 Troubleshooting Guide to find resolutions to basic problems that may occur General Problem Specific Issue Page Resolving Problems when Starting Up The LED Power indicator on the back of the unit d...

Страница 62: ...rStation appears to be operating properly the LED indicator may be defective Contact your CTC equipment supplier or CTC s Product Technical Support department for assistance b If the PA PowerStation d...

Страница 63: ...te a backup copy of your current file and overwrite the suspect file with the appropriate backup file For example if the AUTOEXEC BAT file becomes suspect type the following commands at the ROM DOS pr...

Страница 64: ...efault AUTOEXEC CTC listing See Appendix A After calibrating the touchscreen either the touchscreen doesn t work properly or the cursor doesn t follow your finger 1 If using a serial mouse make sure t...

Страница 65: ...e PA PowerStation appears to be operating correctly otherwise restart the unit 2 Make sure that the MachineShop Shell software is being loaded a Verify that the following lines appear in the AUTOEXEC...

Страница 66: ...d to the keyboard port 4 Try using a new Y adapter cable 5 Try using a new keyboard The Ethernet port doesn t work 1 Make sure the Ethernet cable is plugged in 2 Make sure that the networking software...

Страница 67: ...And finally place the unit face down on an ESD mat Now you are ready to begin disassembling the unit 1 Remove the screws from the back of the unit For the 5 and 6 units remove the 4 Phillips screws Fo...

Страница 68: ...oard For the 8 and 10 remove 4 Phillips screws 8 Lift the circuit board and turn it over to reveal the SDRAM See the following picture 9 Push the ears out that hold the SDRAM in place 10 With the bott...

Страница 69: ...e 63 14 Reattach the circuit board 15 Reconnect the ribbon and push the drawer tabs back into place 16 Reconnect the video cable and push the ears on the connector back into place 17 Reconnect the inv...

Страница 70: ...Replacing the SDRAM Chapter 4 Troubleshooting the PA PowerStation 64 PA PowerStation User Guide S t o c k C h e c k c o m...

Страница 71: ...specifies the contents of two configuration files CONFIG CTC and AUTOEXEC CTC Use this information to modify or correct the files CONFIG SYS and AUTOEXEC BAT on the PA PowerStation Chapter Contents S...

Страница 72: ...IG SYS File SHELL C COMMAND COM E 1024 P FILES 30 BUFFERS 30 STACKS 9 256 DEVICE C DOS HIMEM SYS DOS HIGH UMB REM REM NOTE REM EMM386 can be used to free up more conventional memory for use by REM Int...

Страница 73: ...CT_STARTUP C STARTUP REM REM Install PowerStation Special Functions REM LH C CTC BIOSTSR REM REM Verify running on a PA PowerStation REM C CTC PACTRL A S IF ERRORLEVEL 108 GOTO ERROR REM REM If an ext...

Страница 74: ...TOEXEC BAT file contained in project if it exists REM IF NOT EXIST C STARTUP NUL EXT MD C STARTUP CD STARTUP IF EXIST C STARTUP AUTOEXEC BAT CALL C STARTUP AUTOEXEC BAT REM REM Start the MachineShop S...

Страница 75: ...lacing 25 Documentation Components 3 Drive Definitions Memory Map 24 E Electrostatic Discharge 40 Ethernet Interface Configuring the 53 Ethernet Port Pinouts 22 Troubleshooting 60 F Fuse Replacing the...

Страница 76: ...Cable Diagrams RS 232 18 RS 422 18 RS 485 18 Serial Ports 14 COM1 Pinouts 15 COM2 Dip Switch Settings 17 COM2 pinouts 16 Serial Printer Cable Diagram 20 Connecting to 20 Software Components 3 Specific...

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