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1-866-303-4028 Crystal Fire 42435 REV H 4/11/12
Symptom
Possible Causes
Corrective Actions
1.
Crystal Fire won’t
light.
A.
No LP in tank, or NG main not turned
on.
Check the LP (propane) tank. You may be out of
gas. Or check Natural Gas valve at main.
B.
Plugged burner orifice.
Check the burner orifice for stoppage. Remove
stoppage.
2.
Low flames or won’t
stay lit.
A.
Manual shutoff valve (on/off control
knob) open or not in-
stalled between
LP tank and appliance.
Close LP tank and manual shutoff valves. Open LP
tank valve first, THEN the manual shutoff valve.
3.
Blue Flames
A.
This is a result of normal operation
and flames will begin to yellow as unit
is allowed to burn for 20-40 minutes.
Do nothing.
B.
Improper air/fuel mixture related to air
shutter position.
Close air shutter.
4.
Metallic noise
A.
Noise is caused by metal expanding
and contracting as it heats up and
cools down, similar to the sound
produced by a furnace or heating
duct. This noise does not affect the
operation or longevity of the
appliance.
Do nothing.
5.
Decorative Beads
cracking or splitting
A.
Heat and/or abrupt temperature
changes.
This is a property of glass and may happen
occasionally. Do nothing. This is completely normal.
6.
Sparker makes
clicking sound but
no visible spark is
produced
A
Sparker is improperly grounded
Refer to section 4-C on Page 9 for grounding
instructions . Check all wire connections.
B.
Ignition or ground wire not plugged in.
C.
Igniter tip set too far from grounding
probe
Check that tip of sparker is within ¼” of grounding
probe. Gently bend igniter tip or grounding probe by
hand to achieve a smaller gap.
8
Troubleshooting
