•
If your USB or FireWire port was added to your computer via a PCI
card, make sure that the software provided by the manufacturer
was properly installed and is the latest version. If your USB or
FireWire port came with your computer, make sure that you have
available updates from Microsoft or Apple. (More information can
be found at the CRU-DataPort website,
www.CRU-DataPort.com
.)
CRU-DataPort’s option, either (a) return of the price paid or (b) repair
or replacement of the hardware, provided that the hardware is returned
to CRU-DataPort with a copy of the sales receipt or applicable
documentation. Any replacement hardware will be warranted for the
remainder of the original warranty period.
These remedies are void if failure of the hardware has resulted from
accident, abuse, misapplication or modification (this will be determined
by CRU-DataPort), indirect, consequential, or incidental damages arising
in any way out of the sale of, use of, or inability to use any CRU-
DataPort product or service, even if CRU-DataPort has been advised of
the possibility of such damages. In no case shall CRU-DataPort’s
liability exceed the actual money paid for the products at issue.
•
Cables – Check all cable connections.
•
If you have removed the DataPort HotDock from your computer
you must cycle the power on the HotDock for your computer to
detect it.
•
Contact CRU-DataPort Technical support for further assistance.
Technical Support
CRU-DataPort reserves the right to make modifications and additions to
this product without notice or taking on additional liability.
Contact your dealer for technical support first. If you still need
assistance, then contact the CRU-DataPort technical support
department. You can contact CRU-DataPort’s technical support
department by visiting our web site at URL
http://
www.CRU-
DataPort.com
or sending an email message to
support@CRU-
DataPort.com
. Technical support is also available by phone at: 800-
260-9800 during the hours of: 8:00 AM to 5:00 PM, PST Monday
through Friday.
Material Return
Prior to returning defective product(s), contact a CRU-DataPort
Technical Support Specialist for problem analysis and replacement
approval at 800-260-9800.
Defective product(s) must be sent freight pre-paid and insured by the
requestor.
When you call, please have the following information ready:
Repair replacement product(s) will be return-shipped from
CRU-DataPort, freight pre-paid and insured by CRU-DataPort, within
three to seven business days of receipt (depending on quantity and
repair type). Please allow sufficient shipping time to and from
locations; allow three business days for repair. CRU-DataPort ships all
repairs via standard UPS ground unless otherwise agreed to when the
RMA is issued.
•
The part number of your CRU DataPort
•
The manufacturer’s name and model number of the hard
disk drive and computer system you are using
•
Any error messages that appeared on your screen
•
The name of the dealer from which you purchased your
CRU-DataPort products
Limited Product Warranty
CRU-DataPort warrants the DataPort HotDock to be free of significant
defects in material and workmanship for a period of one (1) year from
the original date of purchase. CRU-DataPort’s warranty is
nontransferable and is limited to the original purchaser.
Limitation of Liability
The warranties set forth in this agreement replace all other warranties.
CRU-DataPort expressly disclaims all other warranties, including but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose and no infringement of third-party rights with respect
to the documentation and hardware. No CRU-DataPort dealer, agent or
employee is authorized to make any modification, extension, or addition
to this warranty. CRU-DataPort’s entire liability and the original
purchaser’s exclusive remedy for any breach of warranty shall be, at
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