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This equipment leaves our factory fully tested and calibrated. If within the warranty
period of two years from Despatch, the equipment is proved to be defective by reason
of faulty workmanship or material, we undertake at our option either to repair or replace
it free of charge, subject to the conditions below.
Warranty Procedure
Your contact name, phone number, fax number and email address.
Description and quantity of goods being returned, including any accessories.
Instrument serial number(s).
Reason for return.
Obtain a Returns form for identification and traceability purpose. This form may be down
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loaded from our website ‘crowconsupport.com’, along with a returns label, alternatively
we can ‘email’ you a copy.
Instruments will not be accepted for warranty without a Crowcon Returns Number
(“CRN”). It is essential that the address label is securely attached to the outer
packaging of the returned goods.
The guarantee will be rendered invalid if the instrument is found to have been altered,
modified, dismantled, or tampered with. The warranty does not cover misuse or abuse
of the unit.
Any warranty on batteries may be rendered invalid if the use of an unauthorized charger
is proven. Non-rechargeable batteries are excluded from this warranty.
Warranties on sensors assume normal usage, and will be rendered invalid if the sensors
have been exposed to excessive concentrations of gas, extended periods of exposure
to gas or have been exposed to ‘poisons’ that can damage the sensor, such as those
emitted by aerosol sprays.
Warranty Disclaimer
Crowcon accept no liability for consequential or indirect loss or damage howsoever aris
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ing (including any loss or damage arising out of the use of the instrument) and all liability
in respect of any third party is expressly excluded.
This warranty does not cover the accuracy of the calibration of the unit or the cosmetic
finish of the product. The unit must be maintained in accordance with the Operating and
Maintenance Instructions.
The warranty on replacement consumable items (such as sensors) supplied under
warranty to replace faulty items, will be limited to the unexpired warranty of the original
supplied item.
