Crestron TPS-6X Series, Руководство по эксплуатации, Страница: 57 / 66

Crestron TPS-6X Series Isys 5.7” Wireless Touch Screens
Operations Guide – DOC. 6875C Isys 5.7” Wireless Touch Screens: TPS-6X Series • 53
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-6X Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Battery is discharged. Place the TPS-6X on the
(included) TPS-6X-DS (or
with the TPS-6X-LP, the
TPS-6X-DS-LP or
TPS-6X-DSC-LP or with the
TPS-6XNL, the
TPS-6XNL-DS) Docking
Station and charge the
battery.
TPS-6X is not receiving
power.
Verify power to (included)
TPS-6X-IMCW Interface
Module.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Rear panel battery
switch is OFF.
Move rear panel battery
switch to ON position.
Touch screen is
not responding.
Touch screen Net ID is
not set to match the Net
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touch screen is
properly set to match the Net
ID in the SIMPL program.
Touch screen Net ID is
not unique; two or more
units share the same ID.
Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.
No IP address
configured/obtained on
the TPS-6X.
Use the internal setup menu
(refer to “COMM” which starts
on page 18) or Crestron
Toolbox to create/verify
Ethernet settings.
(Continued on following page)