16X16 QuickMedia™ Matrix Switcher
Crestron
QM-MD16X16
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-MD16X16 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device does not
function.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
PWR
LED does
not illuminate.
QM-MD16X16 is not
receiving power.
Verify that cables plugged
into the
NET
ports are
secure.
NET
LED does
not illuminate.
QM-MD16X16 Net ID is
not set to match the Net
ID of the SIMPL
Windows program.
Using Crestron Toolbox, poll
the network. Verify that the
Net ID for the QM-MD16X16
is set to match the ID
specified in the SIMPL
Windows program.
Power is not supplied to
branch.
Apply sufficient power to
branch.
Move Cresnet connections to
a port on another hub
segment.
Connected QM
devices are not
receiving power.
Faulty Cresnet wiring or
faulty Cresnet device on
hub segment.
Remove each Cresnet
connection on the segment
until power is restored to the
remaining devices on the
segment.
Cables improperly
connected.
Verify that all cables are
secure.
Poor picture
quality.
Incorrect skew settings
in the QM-RMCRX-BA
device.
Use QM Tools software to set
correct skew settings for each
QM-RMCRX-BA in the
system.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
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16X16 QuickMedia™ Matrix Switcher: QM-MD16X16
Operations Guide – DOC. 6538A
Содержание QM-MD16X16
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