3.6-Inch Wall Mount Touchpanel
Crestron Isys
®
TPS-4L
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-4L Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Net ID is not set to
match the Net ID
specified in SIMPL
Windows program.
Verify SIMPL Windows
program for setting Net IDs.
Net ID is the same as
another device’s Net ID.
Assign a different Net ID.
Buttons do not
function when
pressed.
Net ID incorrect or does
not match SIMPL
Windows program.
In Crestron Toolbox, check
Functions | CresnetID
to
verify Net ID. Verify SIMPL
Windows program ID.
Button press
yields incorrect
result.
Incorrect programming.
Verify SIMPL Windows
program.
Unexpected
response from the
touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” or use
Crestron Toolbox to initiate
the calibration sequence and
recalibrate.
Communications
via the LAN port is
not functioning.
Improper Ethernet
connection (IEC).
Verify proper connection at
touchpanel
LAN
port.
Incorrect touchpanel
selected in SIMPL
Windows.
Select “Touchpanel
(Ethernet)” instead of
“Touchpanel (Cresnet)” in
SIMPL Windows.
Another device set to
the same IP address
Obtain new touchpanel static
IP address.
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3.6-Inch Wall Mount Touchpanel: TPS-4L
Operations & Installation Guide – DOC. 6449A
Содержание Isys TPS-4L
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