infiNET™ SWITCHES
Problem Solving
Return and Warranty Policies
Merchandise Returns / Repair Service
Troubleshooting
1.
No merchandise may be returned for credit, exchange, or
service without prior authorization from CRESTRON. To
obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized
CRESTRON dealers may contact the factory and request an
RMA (Return Merchandise Authorization) number. Enclose
a note specifying the nature of the problem, name and phone
number of contact person, RMA number, and return address.
The table after this paragraph provides corrective action
for possible trouble situations. If further assistance is
required, please contact a Crestron customer service
representative.
infiNET Switch Troubleshooting
2.
Products may be returned for credit, exchange, or service
with a CRESTRON Return Merchandise Authorization
(RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or
its authorized subsidiaries, with RMA number clearly marked
on the outside of all cartons. Shipments arriving freight
collect or without an RMA number shall be subject to refusal.
CRESTRON reserves the right in its sole and absolute
discretion to charge a 15% restocking fee, plus shipping
costs, on any products returned with an RMA.
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Switch is not
receiving
line power.
Verify that the switch is
properly connected to
power line and that the
circuit breaker is closed.
Switch
does not
function.
Load is not
connected.
Verify that load is
operational and that the
mode selection switch is in
the RUN position.
3.
Return freight charges following repair of items under
warranty shall be paid by CRESTRON, shipping by standard
ground carrier. In the event repairs are found to be non-
warranty, return freight costs shall be paid by the purchaser.
If the switch does not function after performing the above
corrective actions, restore the switch’s default settings by
moving the mode selection switch to the “RUN” position.
While holding the pushbutton (hold “UP” on the -SW1RF
and -SWS1RF, or hold Button 1 on the -SW4RF or
-SWS4RF), move the mode selection switch to the “SET”
position and back to the “RUN” position. Release the
pushbutton. The LED will flash once to confirm that the
default values have been restored.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from
manufacturing defects in materials and workmanship under normal use
for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other
moving or rotating mechanical parts, pan/tilt heads and power supplies
are covered for a period of one (1) year; touchscreen display and overlay
components are covered for 90 days; batteries and incandescent lamps
are not covered.
Further Inquiries
This warranty extends to products purchased directly from CRESTRON
or an authorized CRESTRON dealer. Purchasers should inquire of the
dealer regarding the nature and extent of the dealer's warranty, if any.
If you cannot locate specific information or have
questions after reviewing this guide, please take
advantage of Crestron's award winning customer service
team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876]. For assistance in
your local time zone, refer to the Crestron website
(
) for a listing of Crestron worldwide
offices.
CRESTRON shall not be liable to honor the terms of this warranty if the
product has been used in any application other than that for which it was
intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this
warranty does not cover any product that has had the serial number
altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original
purchaser. In no event shall CRESTRON be liable for incidental or
consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is
not liable for any claim made by a third party or made by the purchaser
for a third party.
You can also log onto the online help section of the
Crestron website to ask questions about Crestron
products. First-time users will need to establish a user
account
to fully benefit from all available features.
CRESTRON shall, at its option, repair or replace any product found
defective, without charge for parts or labor. Repaired or replaced
equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.
Future Updates
As Crestron improves functions, adds new features, and
extends the capabilities of the device, additional
information may be made available as manual updates.
These updates are solely electronic and serve as
intermediary supplements prior to the release of a
complete technical documentation revision.
Except as expressly set forth in this warranty, CRESTRON makes no
other warranties, expressed or implied, nor authorizes any other party to
offer any warranty, including any implied warranties of merchantability
or fitness for a particular purpose. Any implied warranties that may be
imposed by law are limited to the terms of this limited warranty. This
warranty statement supercedes all previous warranties.
Check the Crestron website periodically for manual
update availability and its relevance. Updates are
identified as an “Addendum” in the Download column.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective
owners. Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP
and WindowsNT/2000 are trademarks of Microsoft Corporation.
Installation Guide - DOC. 6293A
infiNET™ Wall Box Switch: CLW-SW1/4RF, SWS1/4RF, & SLVS1RF
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