Privacy Policy
Crelling Harnesses Ltd. does not disclose any information on its customers to any third party on any
occasion. Please see our Privacy Policy for further information.
Guarantee
All our products are fully guaranteed for 12 months from the date the goods are supplied.
If the product you have purchased develops a material or manufacturing fault within 12 months of
purchase, and the fault has not been the result of abuse, misuse or negligence, incorrectly fitted or
normal wear and tear, return it to Crelling Harnesses Ltd. with proof of purchase.
We recommend that you keep your receipt in a safe place.
We reserve the right to return the product to the original manufacturer where appropriate, to determine
the nature of the fault.
We will, at our discretion, repair, replace with same or similar item, or refund the cost of the product.
Any postage charges incurred in returning the goods will be reimbursed.
Your statutory rights are not affected by this guarantee.
Get Wise to making a complaint
We are an approved member of the BHTA which represents healthcare and assistive technology products
and services in the U.K. As a BHTA member we have signed up to a special Code of Practice which has
been granted full Office of Fair Trading approval under the Consumer Codes Approval Scheme (CCAS).
If you've just bought a product and for whatever reason, are not happy with it, please contact us
Please also see the
BHTA 'Get wise to making a complaint'
leaflet that aims to explain how to go about
it. This leaflet is enclosed with every order. It can also be downloaded from our website -
www.crelling.com/information.html
If you have any queries regarding our products please contact us:-
Crelling Harnesses Ltd.
12 Crescent East
Thornton-Cleveleys
Lancashire
FY5 3LJ
Tel:
01253 852298 - Calls can be taken between 09:00-12:00 & 13:30-16:00, Monday to Friday.
Fax:
01253 821780
Email:
