D-4 Technical Support
Returning a product
for repair
❑
Contact Technical Support to receive your authorisation number for
repair/replacement of product.
❑
Technical Support will communicate how to return the product in question for
repair/replacement.
❑
You should only return the hardware item in question and return it to the address
detailed by Technical Support. Please retain all software, accessories and the
original packaging.
❑
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item in question.
❑
Upon receipt of the faulty item, Creative Labs will process your request and arrange
a return or replacement.
Creative may replace or repair the product with new or re-conditioned parts, and the
faulty parts will become the property of Creative. The warranty period for your
repaired/replacement item is 90 days from the date of shipment from Creative, or what
is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must
complete the relevant customs documentation before shipping the product (please allow
30 days).
