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of such damages.
NOTE: This warranty gives you specific legal rights. You may have other rights, which vary
from country to country. Certain limitations in this warranty are not permitted by the
jurisdiction of some countries, so some limitations here may not apply to you.
Product Returns
Please retain all product contents and packaging until you are fully satisfied with your
product. It is very important to keep your Proof of Purchase for the duration of the
Warranty Period, as it is necessary should you have a product defect and need to return
your product.
If, after using the Creative support services, you believe your Creative product to be
defective, you should verify the purchase date and take the appropriate action as detailed
below.
Returning your Product for Replacement
Creative requires that all returns for replacement must be first issued with a Return
Merchandise Authorization (RMA) number. To return a product for factory service, contact
the regional Creative Customer Support Services center. Once the staff has verified that
the product is defective, you will be given an RMA number.
When returning a product for factory service:
You will be asked to supply a dated Proof of Purchase, to validate your Warranty,
Shipment to Creative is at your expense and you assume all risk. If necessary, ship the
package through a carrier that provides proof of delivery. Insure the shipment at full
product value.
Write the RMA number on the outside of the package. Creative cannot accept any return
that does not include an RMA number on the package.
You should only return the defective item(s) and mail it to the address provided by the
Creative Customer Support Services center.
Use proper materials for packing the item(s) for shipment.
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