Thank you for purchasing a Mellerware product. Mellerware guarantees that your
product has been thoroughly inspected and tested before being dispatched and is
free from mechanical and electrical defects and complies with the applicable safety
standards. With every Mellerware product purchased you get a 2 year warranty as detailed
in the terms and conditions below.
First Year – 1 Year Retail Warranty:
Should defects due to faulty parts or workmanship devel-
op, under normal use, within 12 months from the original
purchase date, please return the product to the store from
where it was purchased for repair free of charge. However,
for the custormer’s convenience we will replace products
where the purchase price is equal to or less than R750
incl. VAT
Second Year – 1 Year Extended Warranty
Mellerware takes pride in their product quality and there-
fore offer an extended 12 month warranty over and above
the 1 Year Retail Warranty. Should defects due to faulty
material or workmanship develop, under normal domestic
use, after the 12 month period and within 24 months from
the original date of purchase, please return the product
postage pre-paid to Mellerware for repair. Mellerware
will repair the product free of charge and return it to you
directly. Mellerware will replace a product with a similar
product in the same or better condition, if the repair can-
not be conducted for whatever reason.
NB: The 1 Year Extended Warranty is only valid for cus-
tomers who have registered their warranty online at www.
mellerware.co.za within the first year after making their
purchase. See overleaf for details and instructions.
Before returning your product, check the
following:
•
Your household mains supply socket is in good condi-
tion, working and switched on.
•
The mains supply circuit is not overloaded (White trip
switch on your DB board is off).
•
You have read the trouble shooting guide in your
Instructions for Use.
•
All accessories and parts are present
.
The following conditions apply:
1.
Please ensure you retain your receipt as this must
be presented when making a claim under the terms
of the guarantee. It is impossible to determine the
guarantee period without proof of purchase, so
please keep this in a safe place. (NB. Your guaran-
tee can be scanned onto the Mellerware web site for
safe storage – see reverse side for details.)
2.
If a refund or exchange is required the product must
be complete with all accessories, parts and packag-
ing. Missing parts will render the guarantee void.
3.
Upon receipt of your appliance, check it for any
transport damage to ensure it is safe for use. Return
it to the store as soon as possible for exchange if
damaged. The guarantee is void if products are
damaged after use, so please do not use the dam-
aged product.
4.
Your product is designed for normal domestic
household use. Failure to read and comply with the
instructions for use, cleaning and maintenance will
render your guarantee void, so please read these
instructions carefully to ensure your safety, and to
get the most effective use from the product. (e.g. not
removing lime scale; water deposits; insect infesta-
tion, and/or burnt products)
5.
Any abuse, negligent, improper or accidental use
or care will render the guarantee void and Creative
Housewares (Pty) Ltd will not be liable for any loss
or damage.
6.
Any attempted repair, or replacement of unauthor-
ised parts will render the guarantee void, so please
contact an authorised service centre or service
agent for any service or repair requirements.
7.
NB: The guarantee on replaced products will be
from the original date of purchase and not from
when the date replacement was made.
8.
All repairs carry a 3 month guarantee even if this falls
outside of the 2 year guarantee period.
9.
Mellerware will attempt to conduct repairs within
reasonable time in line with industry standards but
cannot be held responsible or liable for any circum-
stances not under our control.
10. Terms and Conditions are subject to change without
prior notice.
Repairs Out of the Warranty Period
If service or repair becomes necessary outside the
warranty period, this service is still available however all
transport/postage, spares and labour costs will be for the
customers’ account. All chargeable repairs will require
the customers’ written acceptance of the quote. Once the
go-ahead has been received Mellerware will undertake to
conduct the repair within a reasonable time and maintain
the condition of the product as received. All repairs are
guaranteed for 3 months from the date of the repair.
For any service, enquiries and complaints please contact
our Customer Care on 086 111 5006 or e-mail help@
creativehousewares.co.za from 08h00 to 15h00 Monday
to Friday excluding public holidays. Please also note
that the company is normally closed for 2 weeks around
Christmas and New Year.
Please send all products for repair postage pre-paid to
one of the service centres listed on the back of this page.
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