Problem
Possible Cause
Solution
TROUBLESHOOTING GUIDE
The machine over-freezes, making the auger
movement slow or stopped
Product is leaking out of the bowl
The machine does not cool, or cools only
partially, but the compressors are running
The cover does not fit properly on the bowl
Product is leaking from the dispensing valve
Product is flowing into drain tray through
drainage tube
The auger and/or the upper mixing unit is
not turning
•
The product brix is too low
• The screw setting for the product consistency control system is
set too far toward the “+” position
• The level of the product in the bowl is too low, exposing the
auger
• One of the bowl seals is not in place
• Freezer is in defrost mode
• The space around the machine is inadequate for ventilation
• The condenser fins are clogged with airborne particles
• The bowl is incorrectly positioned. The lower right and/or left
corner edge of bowl is not over the lower triangle edge
• The dispening valve has been incompletely or incorrectly
replaced in its position
• The free movement of the dispensing valve is impeded
• Dispensing valve o-rings are damaged
• The bell shaped “shaft” seal between the front of the cylinder
and the auger hub has not been reinstalled properly
• Auger not turned on
• Check the product brix and correct
• Reset the screw toward the “-” position to
produce a thinner consistency product
• Add more product or turn the refrigeration “Off”
• Replace or reposition the seals
• Return to freeze mode
• Allow at least 8" between the machine and
anything next to it; keep away from heat sources
• Remove the side panels and using a brush or
compressed air to clean the condenser
• Remove bowl and position properly
• Reassemble and replace
• Clean and lubricate the valve and valve cylinder with
the lubricant provided with the machine
• Replace the o-rings
• Find the seal and put it back in place
• Turn auger on
INSTALLATION
CONSISTENCY ADJUSTMENTS
CONSISTENCY ADJUSTMENTS
• Unplug the machine
• Product in bowl should be within proper fill range
• Change the thickness of product
by turning the screw (M) on the
back of bowl clockwise for thinner
product or counterclockwise for
thicker product
• The indicator gauge (N), located on the
back of the bowl, shows the degree of
adjustment (+/-) (+) = thicker, (-) = thinner
TOO THICK OF A PRODUCT CAN BE PREVENTED BY SWITCHING THE
FREEZING MODE (F) "OFF" OR BY REFILLING THE BOWL WHEN
PRODUCT IS BELOW MINIMUM FILL LINE
PRODUCT HINTS
• To maintain product quality place unit in standby (refrigeration) mode at
night to allow product to thaw out, and then refreeze the next day. This
will promote smoother product and smaller ice crystal growth. (Defrost
timer can be programmed to do this for you automatically at preset
times.)
POSITIONING THE MACHINE
The machine must be well ventilated, with an 8” (20 cm) clear-
ance on the sides and back of the machine. Do not install
near a heat source such as ovens, coffee machines, cold or
frozen beverage dispensers or ice machines (equipment with
compressors that expel hot air through its vents). Do not posi-
tion near dust producing units such as a Powdered
Cappuccino or Cocoa dispenser. A room temperature
between 59ÞF (15ÞC) and 77ÞF (25ÞC) is recommended
REMOVE SHIPPING PIN
Attention: Shipping pin attached to tag located behind each bow must
be removed before starting machines.
INSTALLING THE TOP LID MERCHANDISER
(requires Phillips head screwdriver)
1. Remove hole plugs and screws.
2. Remove or replace graphic by sliding
it around the outside edge of the lid’s
clear plastic base. Position bottom edge of
header in grooved area.Reassemble the
top cover onto the clear plastic base. The
top edge of header should slide into top
cover grooved area.
INSTALLING REAR GRAPHIC
1. Pinch or bend graphic and pull it out to
remove.
CONNECTION TO MAIN POWER SUPPLY
Install in properly grounded, electrical receptacle that is in compliance with current
national safety standards. Grindmaster Crathco Systems, Inc. is not responsible for
damage and/or injury caused by failure to follow above precautions.
• Only connect to a dedicated outlet.
• Altering the cord or plug will void the warranty.
• Do not compress, bend or bunch power cord or use extension cord.
!
HELPFUL HINTS
PREPARING PRODUCT
• Make sure that your product has a 13% minimum
sugar content (BRIX). A lower concentrate could
damage the mixing parts and gear motors.
NEVER USE ONLY WATER.
• Premix all product in a separate container.
NEVER
pour dry powder, crystals or concentrate
into a dry bowl.
• There is no need to remove lid for refilling.
Simply slide lid back until “stops” are reached.
• Note and follow minimum and maximum fill
lines on bowl. Do not overfill, or run the unit
without enough product.
8"
(20 cm)
If you still need help, call our service department at (800) 695-4500 (Monday through Friday, 8 am - 6 pm EST) or an authorized service center in your
area. Please have the model and serial numbers ready so that accurate information may be given.
Prior authorization must be obtained from Grindmaster Crathco Systems’ Technical Services Department for all warranty claims.
0101 Form # CC-904-04
Part # 90386
Grindmaster Crathco Systems, Inc. 1999
PRINTED IN USA
