CRAM-A-LOT SC-02, Инструкция оператора

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Warranty Procedures
To request a warranty repair:
1. All warranty repairs must be administered through CRAM-A-LOT
®
Customer Support. Failure to contact Customer Support be-
fore performing repairs may result in the denial of your warranty claim and may void the warranty on your machine.
2. Contact Customer Support by phone, fax, or e-mail, as soon as possible after identifying any defect, malfunction, or
nonconformity.
3. Please provide the following information when contacting Customer Support for service: Customer name / Store number, Model
Number, Serial Number, Shipping Address, Billing Address, and a description of the defect,
malfunction, or nonconformity.
4. A Customer Support representative will open a service order and dispatch a Factory Authorized Service
Technician to assess the repairs at the machine location within 24 hours.
5. The service technician will make repairs or order any necessary parts to correct the defect, malfunction, or nonconformity. Parts
will be delivered to the Service Technician or to the customer’s shipping address, at the
discretion of the Customer Support representative.
6. The service technician will correct the defect, malfunction, or non-conformity to the customer’s satisfaction. Any parts or compo-
nents that have been diagnosed as defective will be returned to be evaluated by CRAM-A-LOT
®
Quality or Engineering Department personnel, or the vendor who supplied the part, as determined by
CRAM-A-LOT
®
Customer Support
7. The warranty claim will be denied if any parts are found to be defective as the result of damage or neglect on the customer’s part.
In this case the customer will be notified and invoiced for the repair.
CRAM-A-LOT
®
CUSTOMER SUPPORT
Tel: 800-754-4290
Fax: 479-751-7870
Hours: 8:00a.m–5:00p.m. CST
Monday – Friday
service@jv.com