GGLI2109
page 11
Troubleshooting.
Warranty.
Parts Replacement.
CRAFTMADE™ LIFETIME LIMITED WARRANTY:
CRAFTMADE warrants this fan to the original household
purchaser for indoor use under the following provisions:
1-YEAR WARRANTY: CRAFTMADE will replace or repair
any fan which has faulty performance due to a defect in
material or workmanship. Contact Craftmade Customer
Service at
1-800-486-4892
to arrange for return of fan.
Return fan, shipping prepaid, to Craftmade. We will
repair or ship you a replacement fan, and we will pay the
return shipping cost.
5-YEAR WARRANTY: CRAFTMADE will repair or replace, at
no charge to the original purchaser, any fan motor that
fails to operate satisfactorily when failure results from
normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade Industries. We will repair or ship purchaser a
replacement motor and Craftmade will pay the return
shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY: CRAFTMADE
will repair the fan, at no charge for labor only to the
original purchaser, if the fan motor fails to operate
satisfactorily when failure results from normal use. Parts
used in the repair will be billed to the purchaser at
prevailing prices at time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or
other parts due to time or exposure to salt air is
specifically exempted under this warranty.
Neither Craftmade nor the manufacturer will assume
any liability resulting from improper installation or use of
this product. In no case shall the company be liable for
any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
Problem:
Fan fails to operate.
Solutions:
1. Check wall switch to fan/wall control.
2. Check to be sure wall control (optional use) is wired
properly.
3. Check to be sure fan is wired properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn
off power and repeat instructions in Section 11
(page 10).
5. Check that red light on handheld remote control
turns on when a button is pressed indicating that the
battery is good.
6. Verify that reverse switch is set completely in either
direction.
Problem:
Light kit not lighting.
Solutions:
1. Check wall switch to fan/wall control.
2. Check that wires in canopy are wired properly.
3. Verify that molex connections in LED light kit are
connected properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn
off power and repeat instructions in Section 11
(page 10).
Problem:
Fan operates but light fails.
Solutions:
1. Check that wires in canopy are wired properly.
2. Verify that molex connections in LED light kit are
connected properly.
Problem:
Fan and light fail to operate with wall control
(optional) and/or handheld remote control.
Solutions:
1. Check battery power in handheld remote control.
2. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn
off power and repeat instructions in Section 11
(page 10).
3. If using optional wall control, check that battery in
wall control is still good.
Problem:
Fan wobbles.
Solutions:
1. Carefully lower motor housing and verify that
mounting plate is secure.
2. Check to be sure motor housing is turned completely
and that mounting plate screws are secure.
For parts and information, please refer to
"Parts Inventory" on page 3.
Craftmade Customer Support:
1-800-486-4892
www.craftmade.com
WARNING
: Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
