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Warranty.
Troubleshooting.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade/Ellington Customer Support:
1-800-486-4892
www.craftmade.com
Problem:
Fan fails to operate.
Solutions:
1. Check power to wall switch/wall control.
2. Check to be sure code switches in remote control
transmitter and wall control are set properly.
3. Verify that receiver is wired properly.
4. Verify that wall control is wired properly.
5. Check to be sure fan is wired properly.
6. Check that red light on remote control transmitter turns
on when a button is pressed indicating that the battery is
good.
7. Learning process between fan, remote control
transmitter and wall control may not have been successful
and code was not activated. Turn off power and repeat
instructions in the last paragraph of Section 10 (page 9).
Problem:
Light kit (optional) not lighting.
Solutions:
1. Check wall switch to fan.
2. Check that bulbs are installed correctly.
3. Check that wires in canopy are wired properly.
4. Check to be sure code switches are set properly in
remote control transmitter and wall control.
5. Verify that molex connections in light kit fitter are
connected properly.
6. Learning process between fan, remote control
transmitter and wall control may not have been successful
and code was not activated. Turn off power and repeat
instructions in the last paragraph of Section 10 (page 9).
Problem:
Fan operates but light fails (if applicable).
Solutions:
1. Check that bulbs are installed correctly.
2. Check to be sure wires in canopy are wired properly.
3. Verify that molex connections in light kit fitter are
connected properly.
4. Replace defective bulbs with same type of bulb.
Problem:
Fan and light fail to operate with remote control.
Solutions:
1. Check battery power to remote control.
2. Check to be sure code switches are set properly in
remote control transmitter and wall control.
3. Learning process between fan, remote control
transmitter and wall control may not have been successful
and code was not activated. Turn off power and repeat
instructions in the last paragraph of Section 10 (page 9).
Problem:
Fan wobbles.
Solutions:
1. Check to be sure set screw(s) on motor assembly yoke is
(are) tightened securely.
2. Check to be sure set screw on hanging ball is tightened
securely.
WARNING:
Failure to disconnect power supply prior
to troubleshooting any wiring issues may result in
serious injury.
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the original
household purchaser for use in damp locations (which is
defined as indoors, enclosed porches or enclosed patios)
under the following provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will replace
or repair any fan which has faulty performance due to a
defect in material or workmanship. Contact
Craftmade/Ellington Customer Service at
1-800-486-4892
to arrange for return of fan. Return fan, shipping prepaid, to
Craftmade/Ellington. We will repair or ship you a
replacement fan, and we will pay the return shipping cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will repair or
replace at no charge to the original purchaser any fan
motor that fails to operate satisfactorily when failure
results from normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship purchaser a
replacement motor and Craftmade/Ellington will pay the
return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no charge
for labor only to the original purchaser, if the fan motor
fails to operate satisfactorily when failure results from
normal use. Parts used in the repair will be billed to the
purchaser at prevailing prices at time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
outdoor use and/or mechanical, physical, electrical or
water abuse results in causing the malfunction.
Deterioration of finishes or other parts due to time or
exposure to salt air is specifically exempted under this
warranty.
Neither Craftmade/Ellington nor the manufacturer will
assume any liability resulting from improper installation or
use of this product. In no case shall the company be liable
for any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
