Troubleshooting
Symptoms
Causes
Solutions
The pilot flame cannot be lit.
1. Plug or plug cord of igniter is
damaged.
2. Pressure in the gas pipeline is too low.
3. The pilot nozzle is blocked.
4. Thermocouple connection is loose.
5. The thermocouple is defective.
6. The gas control valve is defective.
1. Replace relevant fittings.
2. Regulate the reducing valve or contact
the gas supplier.
3. Unblock the nozzle.
4. Tighten the thermocouple.
5. Replace the thermocouple.
6. Repair or replace the gas control valve.
The pilot flame is on but the main
burner cannot be lit.
1. Pressure in the gas pipeline is too low.
2. Main nozzle is blocked.
3. The gas control valve is defective.
4. Gas regulator not set up properly
1. Regulate the reducing valve or contact
the gas supplier.
2. Unblock the nozzle.
3. Repair or replace the gas control valve.
4. Verify regulator is installed correctly,
verify arrow on regulator points
towards to unit. Make sure the dual
gas regulator was setup to the correct
gas being supplied to the unit
There is a light-back sound when
turning off the gas supply.
1. Nozzle diameter does not match with
the gas supply.
2. The supply pressure is too low.
3. Flow within the connected pipe is too
low.
1. Regulate the nozzle diameter.
2. Regulate the reducing valve or contact
the gas supplier.
3. Increase the permitted flow.
Unit has red flame and black smoke.
1. Nozzle diameter does not match with
the gas supply.
2. Low gas supply.
3. Gas ingredients are volatile in gas
peak period.
1. Regulate the nozzle diameter.
2. Increase the gas supply.
3. Decrease the gas flow. Increase it after
the peak.
The issues mentioned above are for reference. If any failure occurs, please stop using and contact
Cooking Performance Group. Safety is first and maintenance should be done after shutting down the
power supply and gas supply.
User Manual
Cooking Performance Group
.
https://www.cookingperformancegroup.com/
Cooking Performance Group
.
https://www.cookingperformancegroup.com/
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