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Sometimes a WorkPoint’s signal may be blocked depending on its
installed location. Please reach out to CoWorkr via chat or email
([email protected]) if you think an extra Hub is needed.
●
The nearest Hub may be offline. Check the nearest Hub on the FloorPlan
to ensure it is online.
Will Motion WorkPoints detect workers walking by a desk?
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If installed under a desk (at a depth of at least 18" from the front edge) using
the desk case, WorkPoint Sensors' vision will not reach the area in which
people walk. It is always possible that sensors may detect a person brushing
up against a desk when passing by. These short-term occupancy events are
filtered out in the data.
Can WorkPoint Sensors pick up workers on the other side of glass walls or
windows?
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No, the majority of glass used for partition walls will not allow WorkPoint
Sensors to capture objects in motion on the opposite side. Other clear
materials, such as polycarbonate or acrylic, may allow for partial detection of
motion but the device’s sensitivity will be greatly reduced.
Are WorkPoint Sensors dangerous to human health?
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WorkPoint Sensors use Bluetooth Low Energy (BLE) to communicate. The
output power of CoWorkr Bluetooth Low Energy devices is so low, the FCC does
not require them to be tested for Specific Absorption Rate (SAR), a measure of
the rate at which energy is absorbed by the human body when exposed to RF
radiation, including microwave radiation. Cellphones and laptops, on the other
hand, must pass strict SAR testing requirements, since they operate at higher
power levels.
How do I know if WorkPoint Sensors are collecting data?
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WorkPoint Sensors are always on. As long as the battery is charged, the device
will broadcast data. It may appear that a WorkPoint Sensor is offline, however,
if the connection to CoWorkr’s cloud (your Hub) has been disconnected or
powered off.
