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Replacement item warranty
Should a replacement item be supplied by Cowfish ‘under warranty’ due to
damage or product failure of original item purchased, Cowfish will warrant the
replacement item for the remaining warranty period only of the original item
warranty.
Warranty Claims
If a fault covered by warranty occurs, the customer must first contact the
Cowfish Customer Service or Warranty Department.
Any warranty claim must be accompanied by proof of purchase, full details of
the alleged defect (including clear photos), and appropriate documentation
(such as historical and maintenance records).
The customer must make the goods available to Cowfish or its authorised
repair agent for inspection and testing.
If such inspection and testing finds no defect in the goods, the customer
must pay Cowfish’s usual costs of service work and testing. The customer
must bear the cost of the transport of the goods to and from Cowfish or the
authorised repair agent, and all insurance of the goods.
Goods returned for repair or credit will be assessed and repaired or replaced
within a reasonable time.
Credits will normally be processed within 14 days* of your goods being
returned to Cowfish’s nominated warehouse. Where goods have been
assessed to be repairable under this warranty, you may be supplied with
details of an authorised repairer. You may also be provided with an indicative
repair and/ or replacement time, which may vary due to reasons beyond
our control, or the repairer’s reasonable control, such as part availability and
incorrect fault description. Cowfish does not take any responsibility for any
repairs and/ or replacements carried out without our prior written consent.
If a replacement item is required, Cowfish will require the location of the
caravan and owners for the next 14 days to allow for pick, pack and postage.
If the owners are traveling, Cowfish require next major town or city location.
Limitations
Cowfish makes no express warranties or representations other than set out in
this warranty.
The repair or replacement of the goods or part of the goods is the absolute
limit of Cowfish’s liability under this express warranty.
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