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TROUBLESHOOTING
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If your heater fails to operate, please follow these procedures before contacting Customer service:
Problem
Probable Cause
Solution
The heater will
not power on.
The thermal cut-off has been
activated
Unplug and turn the heater off; allow it to
cool for 30 minutes. Once the heater has
cooled off, check to make sure that there
are no objects on or adjacent to the unit. To
resume operation, plug the unit back in.
Heater is not plugged into a
120V polarized outlet/receptacle.
Ensure unit is in OFF position. Plug in unit
and attempt to turn on again.
Breaker/Fuse has been tripped.
Check your electrical box to confirm the
breaker has not been blown. This may
occur if the receptacle is shared between
other high consumption appliances.
Ensure unit is in the OFF position. Plug in
unit and attempt to turn on again.
Attempt to plug unit into another receptacle
in the house.
Power light is
on, but no heat
is emitting
from the unit.
Room temperature has warmed
up to thermostat setting.
To increase the room temperature, adjust
thermostat control knob to a higher setting
by turning clockwise.
The heating elements inside the
unit have not warmed up yet.
Allow 15 minutes after the unit has been
turned on for the oil fins to heat.
The heater is
creating a
burning smell.
Check & ensure there are no
combustible materials 3’ (0.9 m)
surrounding the heater.
Remove the combustible units adjacent to
the heater.
The heater feet have not been
properly installed on the unit.
Follow assembly instructions on how to
attach front and hind legs to the unit.
The heater is
making small
crackling
sounds.
It is normal for the heater to emit
small crackling sounds as it
heats the oil inside the fins.
Allow heater to operate for a period of time.
After the heater has warmed up, the
crackling sounds should stop. Do not be
alarmed. It will go away after approximately
15 minutes.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF. DOING SO
COULD VOID THE WARRANTY AND CAUSE DAMAGE OR PERSONAL INJURY.
