As of 2022-11-17
Ι Revision status: 12
22
7.5 Troubleshooting the Cloud Connection
If the connection between the app and the cloud is lost, a red “X” will appear:
Click on the button Please Reconnect and follow instructions:
1. Make sure your phone is connected to internet
2. Force quit the app on your phone
3.
Turn your phone’s Airplane Mode off and on again
4. Re-open the app
If these steps did not reconnect, please proceed:
1. Shut down your phone (do not do restart; completely shut the phone off and turn it
back on). This will fully reset your phone
2. Turn your phone on again
3. Re-open the app
If none of the above did not resolve, you will need to to logout and login again to the
cloud:
1. Go to profile settings and log out
2. Force quit the app on your phone
3. Re-open the app
4. Enter user and password
5. Follow instructions
