Coral Telecom SBDX, Руководство пользователя

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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
12
Attending Incoming Calls
Operator can attend both incoming internal and external calls.
Step Action You Get
1. Lift the handset. Start Conversation.
Attending Queued Call
This feature enables the operator to handle more than one incoming call. If the operator is
busy with a call and a second trunk call lands on operator key phone, operator key phone will
ring for some time and then stop. This is an audio intimation for the operator of the queued
call. Operator can pick up the queued call by either of the two ways given below:
To pick up queued call:
Step. Action What happens
1. Disconnect the current call by pressing the RLS key.
Queued call will be
picked up automatically.
Or
Step Action What happens
1.
Put the current call on hold by pressing the HOLD
key followed by pressing the desired trunk key on
KTS.
Current call will go on
hold & desired trunk call
will be picked up.
2. After the conversation, hang up.
3.
Pick up the held call by pressing the corresponding
trunk key, which was put on hold earlier. You will get the held call
back.
It is advised to release each call by pressing the RLS key rather than by replacing the
handset on the cradle so that all the queued calls can be attended one by one.
Hold a line
A conversing party (extension or trunk) can be put on hold by the following procedure for
onward activities such as call consult, call transfer.