Distributed by:
Tristar Products, Inc.
Fairfield, NJ 07004
© 2020 Tristar Products, Inc.
Made in China
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60-Day Money-Back Guarantee
The Copper Chef Titan Peeler Pro is covered by a 60-day money-back guarantee. If you
are not 100% satisfied with your product, return the product and request a replacement
product or refund. Proof of purchase is required. Refunds will include the purchase price, less
processing and handling. Follow the instructions in the Return Policy below to request
a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer,
include a 1-year replacement guarantee if your product or component part does not perform
as expected, the guarantee extends only to the original purchaser and is not transferable. If
you experience an issue with one of our products within 1 year of purchase, return the product
or the component part for replacement with a functionally equivalent new product or part. The
original proof of purchase is required, and you are responsible to pay to return the unit to us.
In the event a replacement unit is issued, the guarantee coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing guarantee, whichever
is later. Tristar reserves the right to replace the unit with one of equal or greater value.
Return Policy:
If, for any reason, you would like to replace or return the product under
the money-back guarantee, your order number can be used as the return merchandise
authorization number (RMA). If the product was purchased in a retail store, return the product
to the store or use “RETAIL” as the RMA. Return your product to the address provided below
for a replacement, which will incur no additional processing and handling fees, or for the
refund of your purchase price, less processing and handling. You are responsible for the cost
of returning the product. You can locate your order number at www.customerstatus.com.
You can call customer service at 973-287-51118 or email [email protected] for any
additional questions. Pack the product carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return,
and (6) proof of purchase or order number, and (7) specify on the note whether you are
requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
Copper Chef Titan Peeler Pro • Tristar Products • 500 Returns Road • Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please
contact Customer Service at 973-287-5118.
Refund:
Refunds requested within the money-back guarantee timeframe will be issued to the
payment method used at purchase if the item was purchased directly from Tristar. If the item
was purchased from an authorized retailer, proof of purchase is required, and a check will be
issued for the item and sales tax amount. Processing and handling fees are non-refundable.
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