If you are experiencing problems with your oven, check the following problems and solutions below before
contacting the Helpline.
Troubleshooting guide
Problem
Solution
Nothing works
Check that:
The main oven wall switch is switched to ON.
Other appliances are working to determine if there
is a general power failure.
The circuit breaker in the distribution box has not
tripped.
Grill does not work.
Check that the top heating element
has been
selected on the Function Selector control.
Grill keeps turning ON and OFF.
When the grill is operated at a setting less than
‘High’ it is controlled by the regulator – this is
normal.
For best cooking results
Grill
Even cooking:
•
Ensure that the grill pan is positioned centrally below the grill element.
Fat splattering:
To avoid fat splattering onto the oven interior
•
Ensure that the grill pan is not lined with foil
General Baking
Uneven rising of cakes:
•
Oven shelf is not level.
Prevent sinking of cakes:
•
Preheating of fan ovens – not always necessary
•
Cooking at too high a temperature – reduce temperature by 25°C for fan cooking.
•
When using soft margarine use an all in one method instead of the traditional creaming of the
margarine and sugar. when using a food mixer or processor do not over cream soft margarine.
Over/undercooking:
•
Reduce or increase cooking times or temperatures to suit personal taste.
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