A: The reason - The DOS USB 2.0 driver can't detect the USB disk drive.
The solution - Please unplug the USB cable and plug in again.
Try the USB port on the MB or PCI card
Q:When executing the OS backup/restore function, after the computer restarts, the DOS tableau
displays the message below:
A: The reason - Since you do not set the BIOS "USB Legacy Support" or "USB Keyboard" and "USB Mouse" to
"Disabled", the DOS USB 2.0 driver detects that the USB disk drive has been controlled by BIOS. This
message indicates that if you want to use the USB disk driver provided by BIOS (probably USB 1.1speed) to
execute the backup/restore function. Please press the ESC button directly, If you want to use DOS USB 2.0
driver to execute the backup/restore function, you have to shut down the computer first and remove the USB
cable and restart the computer. When you see the message below, it is OK to plug in the USB cable.
The solution - If you don't want to see this message, please set the BIOS "USB Legacy Support" or
"USB Keyboard" and "USB Mouse" to "Disabled".
Q:Error message appears when executing the OS backup/restore.
A: You can go to the website to see the reason of the error message. The website is:
http://www.symantec.com/techsupp/primus/id4374.html
For disk tools, you can go to the following website:
ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/
If the above websites has been changed, please search the technical support of the Symantec website.
