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Installation 37
Trouble shooting
Problem Possible cause Solution
The cooktop cannot be turned
on.
No power.
Make sure the cooktop is
connected to the power supply
and that it is switched on. Check
the household fuse for the
appliance. Check whether there
is a power cut by trying other
electric appliances.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls ( Safety
mode (child lock)).
The touch controls are difficult
to operate.
There may be a slight fi lm of
water over the controls or
you may be using the tip of
your finger when touching the
controls.
Make sure the touch control area
is dry. Use the ball of your finger
when touching the controls.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a low
humming noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise
should quieten down or
disappear completely when you
decrease the heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no
action. Do not switch the power
to the induction hob off at the
wall while the fan is running.
Pan does not heat up and it does
not appear in the display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small for
the cooking zone or not
properly centred on it.
Use cookware suitable for
induction cooking. Centre the
pan and make sure that its base
matches the size of the cooking
zone.
( Choosing the right cookware)
Trouble shooting PB
211827_s1_s4-3663602494362-C&L-SM-A5-Safety-V01.indd 37 211827_s1_s4-3663602494362-C&L-SM-A5-Safety-V01.indd 37 17-12-2020 14:35:15 17-12-2020 14:35:15