6 How to Perform Maintenance on the Combi Steamer
Purpose of this section
This section goes over the maintenance work that needs to be performed on the combi steamer, as
well as the corresponding intervals. It goes over how to handle and use the combi steamer when per‐
forming maintenance on it and what kind of steps you need to follow. In addition, it provides an over‐
view of potential unit faults and errors that can occur during operation.
6.1 Maintenance Basics
6.1.1 Warranty Information / How to Contact Customer Service
Warranty information
Warranty claims involving your combi steamer will only be honored if the unit has been installed by a
qualified service technician from an authorized service company as per the instructions in this installa‐
tion manual. Please note that warranty claims will only be honored if the manufacturer has a copy of
the fully completed checklist from the installation manual.
The warranty will be void if there is any damage that can be traced back to improper setup, installa‐
tion, use, cleaning, use of cleaning agents, maintenance, repair, or descaling.
In order to get a two-year extended warranty for spare parts, the unit needs to be registered on the
manufacturer's website (www.convotherm.de) after installation.
Required information
Please have the following unit information ready when contacting Customer Service:
■
The unit's item number (please refer to 'Identifying Your Combi Steamer' on page 8)
■
The unit's serial number (please refer to 'Identifying Your Combi Steamer' on page 8)
Contact information
Convotherm Elektrogeräte GmbH
Ovens & Advanced Cooking EMEA, Manitowoc Foodservice
Talstraße 35
82436 Eglfing
Germany
Reception Desk
Phone (headquarters)
(+49) (0) 8847 67-0
Fax
(+49) (0) 8847 414
Website
www.convotherm.com
www.manitowocfoodservice.com
Application Support
Hotline
(+49) (0) 8847 67-899
Sales
e-mail for units/accessories
e-mail for spare parts
Customer Service
Technical Hotline (office hours)
(+49) (0) 8847 67 541
6 How to Perform Maintenance on the Combi Steamer
Operating Manual
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