13
W415-0120 / F / 10.25.11
Pilot goes out when the
gas knob is released.
System is not correctly purged.
Out of propane gas.
- purge the gas line with the glass door removed.
- fi ll the tank.
- gently twist the pilot head to improve the fl ame pattern around
the thermopile.
Pilot fl ame is not large enough
Pilot fl ame is not engulfi ng the
thermopile.
- turn up the pilot fl ame.
- clean thermopile and valve connection.
- check that thermopile insulation is not frayed and grounding
out on the housing or the burner support.
- replace thermopile.
- replace valve.
Thermopile shorting.
Faulty thermopile.
- replace.
Faulty valve.
- replace.
Pilot will not light.
- check that the wire is connected to the push button ignitor.
- check if the push button ignitor needs tightening.
- replace pilot assembly if the wire insulation is broken or frayed.
- replace pilot assembly if the ceramic insulator is cracked or
broken.
- replace the push button ignitor.
- spark gap should be 1/16" to 1/8" from the electrode tip and
the pilot burner. Light the pilot with a match and adjust the
electrode tip to the required spark gap and proper location.
- fi ll the tank.
No spark at pilot burner
Spark gap is incorrect
No gas at the pilot burner
Out of propane gas
- check that the manual valve is turned on.
- check the pilot orifi ce for blockage.
- replace the valve.
- call the gas distributor.
- turn on all gas appliances and see if pilot fl ame fl utters, di-
minishes or extinguishes, especially when main burners ignite.
Monitor supply pressure.
- check if supply piping size is to code. Correct all undersized
piping.
Gas piping is undersized.
Pilot goes out while
standing; Main burner
is in 'OFF' position.
Pilot burning; no gas
to main burner; gas
knob is on; wall switch
is on.
- connect a jumper wire across the wall switch terminals; if the
main burner lights, replace the wall switch.
- disconnect the switch wires from the valve & connect a jumper
wire across terminals 1 and 3; if the main burner lights, check
the wires for defects and/or replace wires.
Wall switch is defective
Wall switch wiring is defective.
Main burner orifi ce is plugged.
- remove stoppage in orifi ce.
- connect a jumper wire across terminals 1 and 3; if main burner
does not light, replace gas valve.
Remote gas valve operator is
defective.
- increase fresh air supply (open door, window, add make-up
air supply)
- remove blockage.
- check that chimney is installed to building codes (3ft above
highest roof line or 2ft higher than any portion of a building within
a horizontal radius of 10ft of the chimney.)
Main burner fl ame is
a blue, lazy, transpar-
ent fl ame.
Insuffi cient secondary air.
Downdraft or blockage in chim-
ney.
TROUBLE SHOOTING GUIDE
B
EFORE
ATTEMPTING
TO
TROUBLESHOOT
,
PURGE
YOUR
UNIT
AND
INITIALLY
LIGHT
THE
PILOT
AND
THE
MAIN
BURNER
WITH
THE
GLASS
DOOR
REMOVED
.
SYMPTOM
PROBLEM
TEST SOLUTION
