Troubleshooting
67
I c
an’t find my scan files after
scanning
You selected scan to PC or scan to a cloud service but you cannot locate your scan file.
1.
If is running correctly you can locate your files in the following location for each destination:
a. Scan to PC: Select the folder icon at the top of the Contex LINK scan client interface to access the file
b. Scan to cloud service
Box
: the
Contex Solutions
folder
in the root
c.
Scan to cloud service
Google Drive
: the
Contex Solutions
folder
in the root
d. Scan to cloud service
OneDrive
: the
Contex Solutions
folder
in the root
e. Scan to cloud service
Dropbox
: the
Contex Solutions
folder
in the
Apps
folder
2. If the file transfer failed you will see the file listed in the Contex LINK error log. Start Contex LINK on the PC
to view.
Contex LINK error log
I cannot scan to email
You selected scan to email and entered the right email address. But you receive an error and the scanner email icon is marked with a red dot.
The outgoing mail may not be configured correctly in the scanner.
Go to
->
System -> Email
to control the outgoing email settings
See
Enter your email server settings
for details about the parameters.
NOTE:
The Email settings relate to the company
’s IT and its email solution and usually will require support from the IT expert.
