154
PN1000, PN1001
WARRANTY TERMS
Warranty
The manufacturer (or importer) is
responsible for ensuring the product
complies with the requirements of
applicable legal regulations as well as
those of the relevant technical standards.
Moreover, they are responsible for
ensuring the product has the properties
the manufacturer described in documents
related to the goods or those reasonably
expected by the customer with regard
to the nature of the goods or based on
advertising produced by the manufacturer,
and further they are responsible for
ensuring the product is fit for the purpose
proposed by the manufacturer or that
a product of the same type is normally
used for.
The quality warranty term is 24 months
from product takeover by the customer.
The warranty does not apply to wear and
tear caused by regular use. The customer
shall not be entitled to any warranty claims
if, prior to taking the product over, they
knew the product contained a defect or if
the defect is attributable to the customer.
In terms of these warranty conditions,
a defective battery is considered a battery
that is electronically inoperative (i.e., does
not communicate with the base unit,
the charging or discharging circuits are
defective, etc.) or has an internal short
circuit.
Defects or changes in parameters
caused by normal use and wear (e.g.
natural capacity decrease) are in no way
considered a defect in terms of warranty.
The battery is provided warranty service
for a period of 6 months. In terms of these
warranty conditions, the battery has the
nature of a consumable, for more details
see „Consumables“.
Consumables
For consumables (batteries, etc.) we
guarantee the preservation of technical
parameters for 6 months, in case it was not
damaged by improper use and its lifetime
has not expired.
The warranty specifically does not apply:
•
if the product installation, operation
and service conditions stipulated in
the product operating manual have not
been adhered to,
•
to malfunctions caused due to
mechanical, heat or chemical damage,
short circuit, over voltage or incorrect
installation,
•
to malfunctions caused by an inexpert
third-party intervention,
•
to malfunctions caused by natural
disaster,
•
to malfunctions caused by insufficient
or inappropriate maintenance in
violation of the operating manual,
including malfunctions caused by
water and other sediments,
•
to changes in colour of the heating
surface or to scratching of the surface
caused as a result of using the products
in an unusual manner,
•
to appearance and functional changes
caused by exposure to sunlight,
thermal radiation of water and other
sediments,
•
if the service life of certain product
parts expires, e.g. for accumulators,
bulbs, etc.
The warranty does not apply to any
products and services provided along with
the product (gifts, promotional articles,
etc.).
Filing a complaint
A complaint against a product defect must
be filed as soon as identified, yet no later
than before the end of the warranty term.
The customer must file a product complaint
with the dealer from which they have
purchased the product, or with any
authorised service centre, a list of which
is included in the product package, or
available at www.my-concept.com.
While filing a product complaint, the
product must be duly cleaned and securely
packed so as to prevent any damage during
its transport to an authorised service
centre, where relevant, unless the product
is delivered in person.
The customer must submit proof of having
concluded a purchase contract for the
product by producing the receipt.
While filing their complaint, the customer
must indicate the noted defect and identify
the preferred complaint application
method.
Complaints processing
As long as the noted defect may be
removed, the user has the right to have
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