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The vendor is obliged to inform the consumer of the features and parameters of the product and fill in the Warranty
Certificate fully and legibly on the day of purchase.
The Certificate is not valid without all the prescribed data correctly filled in!
The manufacturer (or importer) is responsible for the features of the product under the applicable technical standards and
conditions for the warranty period.
The warranty period is 24 months from the date of purchase, unless stated otherwise by the manufacturer (or importer).
Under the warranty the consumer is entitled to the free, timely and duly executed remedy of faults (see below), or
to receive a replacement of the defective part of the product, provided it is not disproportionate with regards to the
nature of the fault. The right to replacement of the product or termination of the purchase contract can be exercised
only if all the legal preconditions have been met, on the condition that the product was not excessively worn or
damaged.
The validity of the guarantee is subject to:
- Observance of the instructions mentioned in the Operating Manual;
- A document proving payment including all the prerequisites, or a valid Warranty Certificate;
Any claims with regards to product liability shall be exercised by the consumer with the vendor where the product
was purchased.
The right to repair can be exercised at the location where you purchased the product or at an authorized service centre;
a list of the centres is included in the product package or you may find it on the website
www.my-concept.com
.
Notice for consumers
The consumer is obliged to keep the Warranty Certificate and cash voucher to demonstrate payment for the product.
When exercising a claim on a product, it has to be cleaned and packed in order to prevent any damage during
transport to an authorized centre. The manuacturer (or importer) reserves the right not to accept a product which is
not cleaned duly. Additional cleaning of the product will be charged.
The manufacturer (or importer) reserves the right not to pay the cost of false claims and to require that the claiming
party cover all the necessary costs related to the examination of the qualification and solution of the claim.
The right to free repair of the product, or refund, shall not be exercised in the following cases:
- The conditions of the installation, operation and handling of the product, mentioned in the Operating Manual, were
not observed;
M
ode
l
:
Production
number:
Date
of
purchase:
Sea
l
and
signature
of
vendor:
PRODUCT DATA:
WARRANTY CERTIFICATE
EN
M
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