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to be supplied a new defect-free product (replace-
ment), or, where the defect applies to a part of the
product only, replacement of the part concerned.
However, if replacement of the product or any part
thereof is not proportionate with regard to the nature
of the defect, especially if the defect can be removed
without undue delay, the customer has the right to
have the defect removed free of charge.
If the noted defect is not removable, or if the custom-
er becomes entitled to replacement of the product or
a part thereof, yet the replacement is not possible,
for example due to the product having been sold
out, the customer has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new product (re-
placement) or to replacement of a part of the product
even if the defect can be removed, provided they can-
not properly use the product due to repeated occur-
rence of the defect or due to a high number of such de-
fects. In such a case, the customer also has the right to
return the product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reason-
able discount if a new defect-free product cannot
be supplied to them, or if a product part cannot be
replaced or the product repaired unless the situation
is remedied within a reasonable time limit, or if rem-
edying the situation would create major discomfort
on the part of the customer.
The seller, authorised service centre or a staff
member authorised by them must decide about
each complaint immediately or within three busi-
ness days in complicated cases. This term does
not include a reasonable period of time, de-
pending on the type of product concerned, re-
quired for the defect to be assessed by an expert.
A complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint fi ling date, unless
the seller and the customer agree on a later deadline.
On returning the product (withdrawing from the con-
tract) the customer must return any accessories and
documents supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product re-
placed as part of a repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark : Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta - ELKO Valenta
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 433
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
Product data
Model:
Production number:
Date of purchase: Seal and signature of vendor:
60 VP 8220n