The seller, authorised service centre or a staff
member authorised by them must decide about
each complaint immediately or within three busi-
ness days in complicated cases. This term does
not include a reasonable period of time, de-
pending on the type of product concerned, re-
quired for the defect to be assessed by an expert.
A complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint filing date, unless
the seller and the customer agree on a later deadline.
On returning the product (withdrawing from the con-
tract) the customer must return any accessories and
documents supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product re-
placed as part of a repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark
: Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta -
Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 4
00
fax +420 465 473 304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
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