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ENGLISH
9. FAQ (frequently asked questions)
8. PROTECTION OF THE ENVIRONMENT
Some parts inside the actuator are not recyclable (plastic materials and electronic parts) and cannot be
considered normal refuse. They must be disposed of correctly. In case of doubt, consult the relevant refuse
disposal body.
Question
Cause
Remedy
The actuator is not
operating
No voltage supply
Check the electrical cut-out or safety
switch is “On”.
A cable may not be connected. With volta-
ge supplied | Check the actuator voltage
corresponds to voltage supply detected.
With voltage supplied
Check the actuator voltage corresponds
to voltage supply detected
The actuator is not travel-
ling the distance required
The window opening is not
as required
Check that according to the table on
Page 13 the DIP-switches are set for the
correct travel.
The chain is bent and not
perfectly linear
Detach the chain from the fixing and
check that the limiting arm allows the
actuator to travel the complete run. If
this does not happen, adjust the limiting
arm so that the actuator travels the
whole distance..
The actuator pulls out the
screws
Fixings (bottom-hung
window and/or top-hung
window) are no longer faste-
ned to the frame
Check that suitable fixings have been
used.
Check that, on closing, the chain is
perfectly perpendicular to the frame. If
not, check that the fitting was carried out
according to the Installation Sequence,
5.1.
