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12-1
WARRANTY
CARAVAN WARRANTY
COVER
Introduction
At Explorer Group we are confident that our
new caravans are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new caravan is purchased and
comprises two key elements:
1.
Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Explorer Group
products manufactured from 2012 model
year onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
•
Microwave
• TV
• Tyres
• Batteries
• Windows and glass
• Deterioration of exterior paint work
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fluorescent tubes, bulbs, LEDs and
fuses
• Plastic and GRP exterior panels
• Plastic products including A-frame
covers, wheel spats and shower trays
• Minor adjustment of blinds, hinges,
catches, stays and doors
• Exterior decals
Ten year body integrity warranty
Explorer Group products are covered against
water ingress damage for 10 years from the
original date of purchase of a new product. (6
years for subsequent owners from the 1st
owners original date of purchase). This
applies to water ingress through any
permanently sealed seam joints.
In order to comply with the terms of the
above cover the following conditions must be
met:
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre or NCC
Approved Workshop or NCC equivalent
standard as set out in this handbook may
carry out work at their convenience or
discretion, but are not obliged to do so.
All Explorer Group products are classed as
portable and therefore all work under
warranty requires the caravan to be delivered
and collected from the selling retailer.
The cost of transporting the caravan by
any means to and from the place of repair
is the responsibility of the owner.
Conditions attached to the warranty
cover
If you have your caravan serviced at an NCC
approved workshop and then warranty work
is required, this work will have to be
undertaken at an Elddis approved Retailer /
Service Centre or NCC Approved Workshop
or NCC equivalent standard as set out in this
handbook and an additional charge may be
required to cover the second inspection.
•
You must retain the original sale invoice
for the caravan.
• All new caravans must be registered with
Explorer Group within 6 weeks of
purchase as new. Your retailer can
forward this information to us. Please
keep us informed of any name or
address changes by using the