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4-6

Troubleshooting

Compaq ProLiant Storage System /U User Guide

To replace a drive:

1. Be sure that the On-line and Drive Access indicators are both OFF. See

Figure 4-4.

2. Squeeze the latches and pivot the ejector levers to the full open position.

TROJ010a.EPS

Squeeze the latches and pivot
the ejector levers into the full open position.

Figure 4-5.

Opening the drive tray latches

3. Pull the drive out of the storage system drive cage.

Содержание ProLiant Storage System U1

Страница 1: ...Compaq ProLiant Storage System U User Guide First Edition November 1997 Part Number 304147 001 Compaq Computer Corporation...

Страница 2: ...any form without prior written consent from Compaq Computer Corporation 1997 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished und...

Страница 3: ...t Storage System U Features 1 3 Front Panel Features 1 4 Rear Panel Features 1 5 Contents of Kit 1 6 Hot Pluggability 1 7 Hot Pluggable Drives 1 8 Maximum Storage 1 8 SCSI Controllers 1 9 SCSI ID Assi...

Страница 4: ...nstalling the SCSI Controller 2 11 Cabling 2 12 Connecting the Power 2 16 Configuring the ProLiant Storage System U 2 17 Rack Warnings and Precautions 2 21 The Optimum Environment 2 22 Space Requireme...

Страница 5: ...I O Board 4 15 Chapter 5 Installing Options Redundant Power Supply 5 1 Option Kit Contents 5 1 Additional Materials Needed 5 1 Preparing the Storage System 5 2 Installation 5 3 Recovery Server 5 5 Opt...

Страница 6: ...Class A Equipment A 1 Class B Equipment A 2 Modifications A 2 Cables A 2 Declaration of Conformity United States Only A 3 Canadian Notice Avis Canadien A 3 Class A Equipment A 3 Class B Equipment A 3...

Страница 7: ...aq ProLiant Storage System U User Guide Appendix D Power Cord Set Requirements General Requirements D 1 Country Specific Requirements D 2 Appendix E Getting Help Compaq Web Site E 1 Telephone Numbers...

Страница 8: ...will need to install and configure your new ProLiant Storage System U Chapter 3 Operation This section contains information about the actual operation of the ProLiant Storage System U that you may enc...

Страница 9: ...hts or interesting points of information Product Safety Information Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist Any surface or area of th...

Страница 10: ...uching Power Supplies or Systems marked with these symbols indicate the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electrical shock remove all power c...

Страница 11: ...nformation to assist you in getting additional help Use this information if you encounter a problem during installation require help performing the procedures in this User Guide need to order a cable...

Страница 12: ...em U is a high performance external Wide Ultra SCSI 3 storage system for hot pluggable disk drives It is available in two models ProLiant Storage System U1 single bus and ProLiant Storage System U2 du...

Страница 13: ...1 2 Introduction to the ProLiant Storage System U Compaq ProLiant Storage System U User Guide TROJ002 EPS Figure 1 2 Rack Mountable ProLiant Storage System U...

Страница 14: ...m U2 1 inch 1 6 inch 7 7 12 8 Disk Drive Interface Fast SCSI 2 Fast Wide SCSI 2 or Wide Ultra SCSI 3 SCSI ID Select Automatic Options Redundant Power Supply Recovery Server Single bus to dual bus conv...

Страница 15: ...uide Front Panel Features Figure 1 3 shows the front panel controls accessible to the user The rack model has the status indicators and power switch but no plastic door TROJ004 EPS Keylock Status Indi...

Страница 16: ...on the ProLiant Storage System U rear panel TROJ005 EPS Power Supply Fans Blank Panel Redundant Power Supply Bay I O Board Figure 1 4 Rear panel features ProLiant Storage System Model U1 shown CAUTIO...

Страница 17: ...roLiant Storage System U kit contains the following items Rack Mounting Hardware Tower Model Rack Model or AC Power Cable 68 Pin External Fast Wide SCSI 2 Cable for use with Wide Ultra SCSI 3 Blank Dr...

Страница 18: ...the failed drive will be automatically restored on the replacement drive Fan array If one of the cooling fans in the storage system should fail status indicator is amber the entire fan array can be re...

Страница 19: ...tandard height drives The drives may be of any storage capacity but must be mounted on Compaq hot pluggable drive trays In ProLiant Storage Systems U2 dual bus models SCSI IDs are automatically assign...

Страница 20: ...priority when attempting to use the SCSI bus The highest priority SCSI ID 7 is reserved for the controller SCSI IDs are automatically assigned in the storage system according to the drive bay used for...

Страница 21: ...U User Guide Model U1 Single Bus The SCSI IDs assigned to drive bays in the ProLiant Storage System Model U1 single bus are shown below TROJ007 EPS SCSI ID s 1 6 Drives 6 5 4 1 2 SCSI ID s 1 Drives 0...

Страница 22: ...s 2 Bus 1 Bus 2 Bus 1 0 0 0 Figure 1 7 SCSI ID numbers in the ProLiant Storage System Model U2 Features Supported by your Operating System You can use the ProLiant Storage System U with a variety of S...

Страница 23: ...Wide Ultra SCSI 3 Controller RAID 0 RAID 1 Hot plug drives Hot plug p s Hot plug fans Indicators RAID 0 RAID 1 RAID 5 Hot plug drives Hot plug p s Hot plug fans Indicators Hot plug drives Hot plug p s...

Страница 24: ...istributed data guarding Duplexing Mirrored drives attached to independent buses or controllers Hot plug drives Disk drives can be installed or removed without powering down the system Hot plug fans F...

Страница 25: ...wer from most of the electronics and the drives but portions of the power supply and some internal circuitry remain active To completely remove all power from the system you must disconnect the power...

Страница 26: ...ons for more information on installing and using this option Recovery Server Option Recovery Server refers to a fault tolerant technique where two independent servers have access to the same stored da...

Страница 27: ...tead of 7 with a single SCSI bus as separate storage areas for two servers This option effectively converts the ProLiant Storage System Model U1 into a Model U2 The available storage space is split in...

Страница 28: ...ports up to seven 1 6 inch or 1 inch drives effectively converting the unit to a Model U1 This may be used when the storage system is no longer part of a duplexed drive array when the storage space is...

Страница 29: ...will generally be directed to the tower model of the storage system Where the differences are important specific instructions will be given for each model Materials Needed To install the ProLiant Stor...

Страница 30: ...easier to do so now before the storage system is placed in its final location See Chapter 5 in this guide for complete instructions on the installation of each option Installation instructions are al...

Страница 31: ...e install the ProLiant Storage System U as explained below Tower Systems Place the storage system in its chosen location Proceed to Installing the Hot Pluggable Hard Drives later in this chapter Rack...

Страница 32: ...ails The hole pattern indicated on the sides of the template should match up with the hole pattern in the rails c Use a pencil to outline the square holes in the mounting rails indicated on the templa...

Страница 33: ...Each tick mark a small dimple on the edge of the vertical mounting rails is one U or 1 75 inches The markings on the template will match the tick marks on the rear mounting rails when the alignment i...

Страница 34: ...ant Storage System U Compaq ProLiant Storage System U User Guide 3 Install the cage nuts in the marked locations on the front and rear vertical mounting rails in the rack cabinet TROJO33 EPS Figure 2...

Страница 35: ...nd left mounting brackets The tabs help align the bracket for correct mounting position TROJ026 eps Figure 2 3 Mounting brackets with alignment tabs 5 Attach the brackets to the front mounting rails w...

Страница 36: ...urely Top View TROJ035 eps Figure 2 5 Attaching the brackets to the rear mounting rails 7 Place the Rack Mountable ProLiant Storage System U on the mounting brackets and slide it fully into the rack T...

Страница 37: ...tallation is usually dictated by the fault tolerant data protection technique being used Consult the reference documentation for your data protection scheme to determine which SCSI bus each drive is t...

Страница 38: ...rt the drive into the correct drive bay TROJ010a EPS Squeeze the latches and pivot the ejector levers into the full open position Figure 2 7 Opening the latches b Slide the drive into the bay as far a...

Страница 39: ...hing the drive into place IMPORTANT After installing pull on the drive to see if the tray is properly seated If you are able to remove the drive without releasing the latches open the latches all the...

Страница 40: ...e 2 10 This configuration will allow removal of either hot pluggable power supply in redundant power supply systems without disturbing system operation With the cables out of the way status indicators...

Страница 41: ...de cable ties Figure 2 10 Cable management in a Rack Mountable ProLiant Storage System U Model U1 See Figure 2 11 for an illustration of SCSI cable connections for Model U1 single bus systems TROJ008...

Страница 42: ...iant Storage System U User Guide Model U2 See Figure 2 12 for an illustration of SCSI cable connections for Model U2 dual bus systems TROJ046 EPS To SCSI Controller in Server To SCSI Controller in Ser...

Страница 43: ...ration of cable connections in a Recovery Server installation For more detailed explanations of this type of system refer to the Recovery Server Option User Guide that is supplied in the Recovery Serv...

Страница 44: ...ure 2 14 Connecting the power cord WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety featur...

Страница 45: ...is included on the Compaq SmartStart and Support Software CD supplied with the new ProLiant Storage System U This utility may be run Directly from the boot hard drive of the controlling server Direct...

Страница 46: ...mentation supplied with your Compaq array controller 8 Select Save the configuration and exit The utility will configure your system to recognize any new controllers and devices Reboot your system nor...

Страница 47: ...tion and exit The utility will configure your system to recognize any new controllers and devices Reboot your system normally to begin using the added disk space on the storage system From Diskette Us...

Страница 48: ...y that the installed drives are displayed 11 If you are using a Compaq SMART SCSI Array Controller or a SMART 2 Array Controller Family Product you should verify the logical drive configuration paying...

Страница 49: ...k is adequately stabilized before extending a component outside the rack A rack may become unstable if more than one component is extended for any reason Extend only one component at a time WARNING To...

Страница 50: ...ld be a minimum of 30 inches to allow for servicing and for adequate airflow To service the power supply allow 15 inches of side clearance Power Requirements WARNING To reduce the risk of personal inj...

Страница 51: ...he code for Protection of Electronic Computer Data Processing Equipment NFPA 75 1992 For electrical power ratings on options refer to the product s rating label or user documentation supplied with tha...

Страница 52: ...equipment should be checked before installation The maximum internal rack temperature for your configuration should not exceed the values in the following table Table 2 1 Rack Internal Temperature Max...

Страница 53: ...used the following minimum requirements should be observed to ensure adequate airflow and to prevent damage to the equipment Front The front must have a minimum of 25 inches of unrestricted ventilati...

Страница 54: ...is is especially important on systems using fault tolerant data protection schemes The ProLiant Storage System U is powered up with the power switch in the upper left corner of the front panel upper r...

Страница 55: ...Indicator Condition Meaning Power Green Off System power ON System in STANDBY or system power has been removed Fault Amber Off Fault detected in one or more sub systems No faults detected The system p...

Страница 56: ...ing Green Amber alternating Green flashing Green Fault detected Caused by the second power supply or something else in the system Failed self test Power supply failed to restart after a prolonged faul...

Страница 57: ...plies only to the fan array module TROJ019 EPS Fan Status Figure 3 3 Fan array module status indicator Table 3 3 Fan Array Module Status Indicator Indicator Condition Meaning Status Green Amber Off Fa...

Страница 58: ...OJ039 EPS Server 1 Server 2 Figure 3 4 Recovery Server I O board status indicators Table 3 4 Recovery Server I O Board Status Indicators Indicator Condition Meaning Server 1 Green Off Server 1 is conn...

Страница 59: ...status indicators Table 3 5 Drive Status Indicators Indicator Condition Meaning Online Green Flashing Off Drive is configured and recognized by the controller Volume reconstruction or expansion is und...

Страница 60: ...indicates a fault immediately determine the reason for this alert Examine the component status indicators to see if any of them are indicating a fault Disk Drives Look for an amber Drive Failure indic...

Страница 61: ...to replace this module Failure to observe these instructions can result in component damage CAUTION Do not allow the system to operate for more than two minutes without a working fan module in place O...

Страница 62: ...hermal integrity This is the cover plate located below the Fan array If this indicator is amber flashing amber or alternating green amber replace the power supply as soon as possible See Replacing Com...

Страница 63: ...ines If the drive is NOT part of a fault tolerant system you may replace the drive with the storage system powered ON or OFF If the drive is part of a fault tolerant data protection system you must re...

Страница 64: ...ailed drive DO NOT remove drive DO NOT remove drive DO NOT remove drive troj016 EPS OK to remove drive if not part of fault tolerant configuration OFF ON Online Drive Access Drive Failure Drive Indica...

Страница 65: ...Drive Access indicators are both OFF See Figure 4 4 2 Squeeze the latches and pivot the ejector levers to the full open position TROJ010a EPS Squeeze the latches and pivot the ejector levers into the...

Страница 66: ...e latches fully on the replacement drive and insert it into the same bay as the drive just removed sliding it in as far as it will go TROJ010b EPS Be sure ejector levers are in the full open position...

Страница 67: ...010c EPS Close the ejector levers behind the front panel of the unit to complete the installation of the drive Figure 4 7 Latching the drive into place The drive tray indicators will light one at a ti...

Страница 68: ...disconnecting power to the power supplies Install the power supply before connecting the power cord to the power supply Unplug the power cord before removing the power supply from the equipment To com...

Страница 69: ...mpaq ProLiant Storage System U User Guide 4 Depress the catch on the power supply handle and pivot the handle open to release the power supply Pull the supply from the chassis TROJ021 EPS Figure 4 8 R...

Страница 70: ...htly side to side to slide it in place 6 Pivot the handle closed until it snaps into place This will secure the power supply in the chassis TROJ022 EPS Figure 4 9 Installing the power supply 7 Plug th...

Страница 71: ...y from the chassis See Figure 4 8 CAUTION Do not operate the ProLiant Storage System U for extended periods of time with either power supply location open Internal cooling air flow will be disrupted w...

Страница 72: ...ir cooling especially in systems with a full complement of drives may permanently damage the drives or electronics in the storage system and result in data loss If you will be hot plugging the fan arr...

Страница 73: ...place by tightening the two thumbscrews TROJ042 EPS Figure 4 11 Installing the fan module The three fans should start turning immediately The status indicator on the fan module as well as the fault i...

Страница 74: ...g the storage system then place the storage system in STANDBY front panel power switch WARNING To avoid risk of injury from electrical shock remove all power cords to completely disconnect power from...

Страница 75: ...U User Guide 6 Remove the I O board by pulling it straight out of the chassis TROJ023 EPS Figure 4 12 Removing the I O board 7 Install the replacement I O board by inserting it into the tracks in the...

Страница 76: ...t into place TROJ043 EPS Figure 4 13 Installing the I O board 9 Reconnect the SCSI cable s In Model U2 and Recovery Server systems it is important that these cables be installed exactly as they were b...

Страница 77: ...ides the instructions for installing these options in ProLiant Storage System U Redundant Power Supply The Redundant Power Supply option provides a second power supply to supplement the standard suppl...

Страница 78: ...equipment CAUTION Do not move a working storage system This could cause disk errors damage to disk drives and possible loss of data CAUTION Be careful when working around the power and SCSI cables on...

Страница 79: ...ng the blank panel over the lower power supply opening and remove the panel TROJ044 EPS Figure 5 1 Removing the blank power supply panel IMPORTANT Remove the protective cover from the power supply con...

Страница 80: ...asily accessible at all times Disconnect power from the storage system by unplugging all power cords from either the electrical outlet or storage system 5 Plug the new AC power cord into the Redundant...

Страница 81: ...e with the Wide Ultra SCSI 3 controller board Smart Start and Support Software CD Cable Additional Materials Needed None Preparing the Storage System Perform the following steps to prepare the ProLian...

Страница 82: ...6 Disconnect the power cord s from the ProLiant Storage System U c Installation Perform the following steps to install the Recovery Server option in a ProLiant Storage System U 1 Squeeze the latches...

Страница 83: ...ce Levers on each latch should catch behind the metal lip drawing the board into position and securing it in place TROJ025 EPS Figure 5 4 Installing the optional Recovery Server I O board 5 Replace th...

Страница 84: ...bus Hardware for tower and rack configurations Model and serial labels Additional Materials Needed Torx T 15 screwdriver Compaq System Configuration Utility Compaq Array Configuration Utility arrayed...

Страница 85: ...install the Dual Bus Conversion option in a ProLiant Storage System U 1 Remove all the drives and blank drive panels 2 Loosen or remove the power supply s 3 Loosen or remove the fan module 4 Remove th...

Страница 86: ...Guide 5 Tower system a Open the front door and remove it by lifting up b Remove the 12 screws marked with a securing the front panel to the chassis c Carefully slide the drive cage from the chassis TR...

Страница 87: ...6 Select and install the correct front panel 7 Carefully slide the Dual Bus drive cage into the chassis as far as it will go The drive cage is properly seated when the front panel is flush with the f...

Страница 88: ...e 11 Replace the power supply s 12 Replace the power cord s 13 Install the drives and blank drive panels in the appropriate locations 14 Connect the Bus 1 port on the Dual Bus I O board to SCSI contro...

Страница 89: ...Hardware for tower and rack configurations Model and serial labels Additional Materials Needed Torx T 15 screwdriver Compaq System Configuration Utility Compaq Array Configuration Utility arrayed sys...

Страница 90: ...ps to install the Single Bus option in a ProLiant Storage System U 1 Remove all the drives and blank drive panels 2 Loosen or remove the power supply s 3 Loosen or remove the fan module 4 Remove the D...

Страница 91: ...Guide 5 Tower system a Open the front door and remove it by lifting up b Remove the 12 screws marked with a securing the front panel to the chassis c Carefully slide the drive cage from the chassis TR...

Страница 92: ...f the storage system Remove the existing front panel and select and install the correct new front panel 7 Carefully slide the Single Bus drive cage into the chassis as far as it will go The drive cage...

Страница 93: ...the rack 9 Install the new Single Bus I O board supplied in the option kit 10 Replace the fan module 11 Replace the power supply s 12 Replace the power cord s 13 Install the drives and blank drive pan...

Страница 94: ...s in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B...

Страница 95: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Страница 96: ...ox 692000 Mail Stop 510101 Houston Texas 77269 2000 Or call 281 514 3333 To identify this product refer to the Series number found on the product Canadian Notice Avis Canadien Class A Equipment This C...

Страница 97: ...the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms in brackets are the equivalen...

Страница 98: ...located inside the fan compartment in the rear of the chassis To gain access to this label remove the Fan Array module CAUTION See Chapter 4 in this guide for important information about removing the...

Страница 99: ...A 6 Regulatory Compliance Notices Compaq ProLiant Storage System U User Guide Figure A 2 Sample regulatory compliance label...

Страница 100: ...the device Preventing Electrostatic Damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing parts in static safe containers Keep electr...

Страница 101: ...e ground cords Use heel straps toe straps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service...

Страница 102: ...b 22 7 kg Input Power Requirements Rated Input Voltage Rated Input Frequency Rated Input Current Input Power max 100 to 240 VAC 50 60 Hz 6 A 592 W 100 to 240 VAC 50 60 Hz 6 A 592 W Heat Dissipation ma...

Страница 103: ...ted Input Current Input Power max 100 to 240 VAC 50 60 Hz 6 A 592 W 100 to 240 VAC 50 60 Hz 6 A 592 W Heat Dissipation max 2021 Btu hr 2021 Btu hr Temperature Range Operating Shipping 50q to 95q F 22q...

Страница 104: ...our Authorized Compaq Dealer General Requirements The requirements listed below are applicable to all countries The length of the power cord must be at least 6 0 feet 1 8 m and a maximum of 12 feet 3...

Страница 105: ...es UL 2 Notes 1 Flexible cord must be HAR Type HO5VV F 3 conductor 1 0 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency respons...

Страница 106: ...or Service Provider for more information For the name of your nearest Compaq Authorized Reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In...

Страница 107: ...ary 36 1 201 8776 36 1 201 9696 India 91 80 559 6023 Italy 392 57 90300 392 575 00686 Japan 0120 101589 81 3 5402 5959 Korea 82 2 523 3575 82 2 3471 0321 Malaysia 603 718 1636 Mexico 525 229 7910 525...

Страница 108: ...F Fan Array Module replacement procedure 4 13 status indicator 3 4 4 2 troubleshooting 4 2 Features 1 3 front panel 1 4 operating system supported 1 11 rear panel 1 5 Front Panel status indicators 3 2...

Страница 109: ...25 safety warnings 2 21 temperature requirements for 2 24 Rack warnings and precautions 2 21 Recovery Server I O Board status indicator 3 5 Recovery Server option installation 5 5 overview 1 15 Redun...

Страница 110: ...ge System U User Guide Symbols in text x on equipment x System Configuration Utility 2 17 from CD 2 18 from diskette 2 19 from drive 2 17 T Temperature for rack 2 24 Troubleshooting 4 1 disk drives 4...

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