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COMPAQ

Maintenance and Service Guide

Compaq Presario Internet PC Series Computers

Product Description

Troubleshooting

Illustrated Parts Catalog

Home

Removal & Replacement

Jumper & Switch Information

Specifications

Clearing CMOS

Power-On Self
Test (POST)

Configuration

Diagnostic error
codes

Troubleshooting
without
diagnostics

TROUBLESHOOTING

Configuration

This section explains how to use Setup and Compaq Utilities which should be accessed in the following

instances:

When a system configuration error is detected during the Power-On Self-Test (POST)

■

To change factory default settings for some of the computer features

■

To change the system configuration, which is sometimes necessary when you add or

remove optional hardware

■

To set system configuration features

■

Click a link below to go to the appropriate subsection.

Preparing the Computer

Setup

Accessing Compaq Utilities Options

View System Information (INSPECT)

Содержание Presario 5BW Series

Страница 1: ...ed Parts Catalog Removal Replacement Procedures Jumper Switch Information Specifications See the Notice for copyright and trademark information and the Preface for symbol conventions and Technician No...

Страница 2: ...1 800 AT COMPAQ privacy and legal statement...

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Страница 5: ...To leave comments suggestions or report broken links contact...

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Страница 8: ...1 May 00 Y 12 May 00 In review not released 2C00 MT MC H Walker 08 May 00 20 Apr 00 2C00 EURP Expansion Cards 198676 001001 US English A 31 May 00 Y 12 May 00 In review not released 2C00 MT MC H Walke...

Страница 9: ...se board only May need a new RTF for Elise 2C00 MT MC K Oliver 14 Apr 00 12 Apr 00 Print 121 French Canada French D 13 Apr 00 05 May 00 09 May 00 09 May 00 09 May 00 10 May 00 11 May 00 31 May 00 G 25...

Страница 10: ...May 00 26 Apr 00 041 Germany A 07 Jun 00 G SVSA to supply their own warranty 2C00 Special Project K Oliver Print 051 France A 07 Jun 00 G 07 May 00 SVSA to supply their own warranty 2C00 Special Proje...

Страница 11: ...ding fullfillment criteria Waiting for word from US Retail Kevin Winert 2C00 MT MC M Marsh MP 3 Digital Audio Player 175380 001 US English A 14 Jul 00 11 Jul 00 G 14 Jul 00 10 Jun 00 MP 3 Audio Player...

Страница 12: ...Platforms 2C00 MT MC G Fritsche 15 Mar 00 18 Feb 00 Print 401 Canada English A 27 Mar 00 30 Apr 00 17 May 00 15 May 00 15 May 00 15 May 00 23 May 00 31 May 00 G 26 Mar 00 23 May 00 30 Apr 00 There wi...

Страница 13: ...8 Rm 5631 3rd Party SW Keyboard Mouse Roger Hupfauer 4 7449 Rm 5883 Networks Doug Walrath 4 2771 Rm 6755 Modems Bob Valentine 4 2958 Rm N10102 Fax Steve Sheridan 4 1173 Rm Rm N9052 Power Supply Robert...

Страница 14: ...Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications PRODUCT DESCRIPTION INDEX PAGE Model Specific Features CPU Controls and Lights Side Access P...

Страница 15: ...ement Jumper Switch Information Specifications TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic...

Страница 16: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications ILLUSTRATED PARTS CATALOG INDEX PAGE NOTE The computer serial number should be provided to Compaq whenever...

Страница 17: ...Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Electrostatic Discharge Service Considerations Preparation for Disasse...

Страница 18: ...1 800 AT COMPAQ privacy and legal statement...

Страница 19: ...q Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications JUMPER SWITCH INFORMATION I...

Страница 20: ...Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications SPECIFICATIONS INDEX PAGE This section provides physical environmental and performance speci...

Страница 21: ...Removal Replacement Jumper Switch Information Specifications System Power Supply Assembly Diskette drive CD or DVD and CD RW drive Fax modem SPECIFICATIONS DVD Drive Information for the DVD CD and CD...

Страница 22: ...for the CD drive immediately follows CD Drive Dimensions U S Metric Width Height Depth in in in cm cm cm Weight lb kg Modes Supported CD ROM CD DA CD XA Photo CD Video CDI CD Plus CD Extra CD Enhanced...

Страница 23: ...Pitch 1 6 m Access Time Random Full Stroke 95 ms 190 ms Audio Output Level Line Out Headphone 0 7 Vrms 20 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 3...

Страница 24: ...ple Session Multiple Session Multiple Session Multiple Session Block Size CD ROM Mode 1 and Mode 2 Form 1 XA CD ROM Mode 2 CD DA CD XA 2048 bytes 2336 bytes 2324 bytes 2324 bytes Center Hole 1 5 mm di...

Страница 25: ...Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 32 MB sec Mode 2 5475 KB sec KB sec 32 MB sec Startup Time 5 sec Stop Time 5 sec 1 800 AT COMPAQ privacy and legal statement...

Страница 26: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Power Supply Assembly Diskette drive System DVD or CD and CD RW drive Fax modem SPECIFICATIONS System Specifications...

Страница 27: ...d Power watts Steady State 145W Environmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to...

Страница 28: ...Steering IRQ 6 Standard Floppy Disk Controller IRQ 8 System CMOS real time clock IRQ 9 SCI IRQ used by ACPI bus IRQ 11 ACPI IRQ Holder for PCI IRQ Steering IRQ 11 ACPI IRQ Holder for PCI IRQ Steering...

Страница 29: ...1 800 AT COMPAQ privacy and legal statement...

Страница 30: ...Replacement Jumper Switch Information Specifications System DVD or CD and CD RW drive Diskette drive Power Supply Assembly Fax modem SPECIFICATIONS Power Supply Assembly U S Input Specifications Nomi...

Страница 31: ...Holdup Time 16 ms from zero Environment Temperature Range Operating 10 to 50 C Non Operating 40 to 66 C Humidity Non Condensing Operating 20 to 90 RH...

Страница 32: ...Storage 5 to 95 RH 1 800 AT COMPAQ privacy and legal statement...

Страница 33: ...umper Switch Information Specifications System Power Supply Assembly DVD or CD and CD RW drive Diskette drive Fax modem SPECIFICATIONS Diskette Drive Diskette Size in 3 5 8 89 cm High Density MB 1 44...

Страница 34: ...1 800 AT COMPAQ privacy and legal statement...

Страница 35: ...nd receive fax modem with automatic fallback to 12000 9600 7200 4800 and 2400bps Support fax service Class 1 EIA TIA 578 Support V 80 video ready modem Built in DTE interface with speed up to 115 2kbp...

Страница 36: ...d receive rates up to 14400bps V 17 V 29 V 27ter and V 21 channel 2 TIA EIA 578 Class 1 FAX Error Correction ITU T recommended V 42 error correction V 42 error correction LAM and MNP 1 800 AT COMPAQ p...

Страница 37: ...Jumper Switch Information Specifications System Power supply Fan Assembly Diskette drive Hard drives CD or DVD and CD RW drives Mouse Fax modem SPECIFICATIONS System Specifications continued General...

Страница 38: ...08Fh Direct memory access controller 0090h 009Fh Motherboard resources 00A0h 00BFh Programmable interrupt controller 00C0h 00DFh Direct memory access controller 00F0h 00FFh Numeric data processor 0170...

Страница 39: ...herboard resources 04D0h 04D1h Motherboard resources 0CF8h 0CFFh PCI bus 2000h 20FFh SoundMAX Integrated Digital Audio 2400h 243Fh SoundMAX Integrated Digital Audio 2460h 246Fh Intel r 82801AA Ultra A...

Страница 40: ...privacy and legal statement...

Страница 41: ...hooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System Power Supply Fan Assembly Diskette drive Mouse DVD or CD and CD RW drive Fax modem SPECIFICAT...

Страница 42: ...0 C 32 F to 104 F 4 F to 140 F Lifetime Mechanical Switch Exceeds 300 miles Exceeds 1 million operations Exceeds 483 km Exceeds 1 million operations Relative Humidity 10 to 90 noncondensing at ambient...

Страница 43: ...tions System Power supply Fan Assembly Diskette drive CD or DVD and CD RW drives Mouse Fax modem SPECIFICATIONS System Specifications continued General system specifications Video memory System interr...

Страница 44: ...struments OHCI IEEE 1394 Host Controller 40400000h 4047FFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 44000000h 47FFFFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 FFB80000h FFBFFFFFh...

Страница 45: ...ternet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System board Hard drives CD or DVD and CD RW...

Страница 46: ...witch Information Specifications System board Hard drives CD or DVD and CD RW drive JUMPER SWITCH INFORMATION Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two diff...

Страница 47: ...ions System board Hard drives CD CD RW and or DVD drive JUMPER SWITCH INFORMATION CD and DVD Drive Optical Device Type CD Optical Device Speed x Optical Device Transfer Rate From 2500 to 6000KB s Inte...

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Страница 49: ...per Switch Information Specifications System board Hard drives CD and CD RW drive JUMPER SWITCH INFORMATION System Board Connectors Function Description Video 15 pin VGA Microphone in Mini stereo Audi...

Страница 50: ...ader Power supply 20 pin header USB Used for Keyboard 2 ports on Rear connector 2 ports on Front 10 pin header 1394 2 ports on Front 10 pin header Clear CMOS jumper 3 pin header Top of Page 1 800 AT C...

Страница 51: ...er felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Or it may function normally...

Страница 52: ...rrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Place reusable ele...

Страница 53: ...e materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as...

Страница 54: ...letop workstations with ground cord of 1 megohm of resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps...

Страница 55: ...s software Screws The screws used in these products are not interchangeable If an incorrect screw is used during the reassembly process it could cause damage to the unit Compaq strongly recommends tha...

Страница 56: ...ced in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION GIF 182 bytes CAUTION When servicing these computers ensure that cables are placed in their proper lo...

Страница 57: ...T Preparation for Disassembly To prepare the computer for removal and replacement procedures complete the following steps 1 Remove any diskette compact disc or tape from the computer 2 Turn off the co...

Страница 58: ...nd Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 5 Turn the computer over on its side open side facing up IMPORTANT During disassembly label each ca...

Страница 59: ...Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expa...

Страница 60: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

Страница 61: ...1 800 AT COMPAQ privacy and legal statement...

Страница 62: ...nformation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card Har...

Страница 63: ...Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy and leg...

Страница 64: ...ion Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT Remo...

Страница 65: ...al and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 2 Align the memory module with the memory slot Push the module carefully and firmly into the sl...

Страница 66: ...d Hard Drive REMOVAL REPLACEMENT Removing the Expansion Cards Modem or Network Interface Card Removal 1 Perform the preparation procedures 2 Turn the computer on its side open side facing up and locat...

Страница 67: ...t Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 2 Replace the screw to secure the expansion card to the chassis...

Страница 68: ...iderations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card REMOVAL REPLACEMENT Removing the Graphics Card Removal 1 Perform preparation procedure...

Страница 69: ...ront Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy an...

Страница 70: ...atalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD CD RW and DVD Drive 3 5 Diskette Drive Optical and Mass Storage Devices Index Page REMOVAL REPLACEMENT Removing t...

Страница 71: ...1 800 AT COMPAQ privacy and legal statement...

Страница 72: ...Switch Information Specifications Hard Drive CD CD RW and DVD Drive 3 5 Diskette Drive Optical and Mass Storage Devices Index Page REMOVAL REPLACEMENT Removing the Optical Devices Removing the CD CD R...

Страница 73: ...1 800 AT COMPAQ privacy and legal statement...

Страница 74: ...rts Catalog Home Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access...

Страница 75: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Страница 76: ...mation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT F...

Страница 77: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Страница 78: ...val Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module E...

Страница 79: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

Страница 80: ...1 800 AT COMPAQ privacy and legal statement...

Страница 81: ...Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT Front Bezel Plastics Removing the CD Storage Door Lower Front Panel Removal 1 Perform the preparation proc...

Страница 82: ...wer Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components To replace the CD Storage Door Lower Front Panel revers...

Страница 83: ...me Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory M...

Страница 84: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Страница 85: ...rmation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card REMOVA...

Страница 86: ...ront Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy an...

Страница 87: ...scription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 4 Push th...

Страница 88: ...1 800 AT COMPAQ privacy and legal statement...

Страница 89: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 5 Disco...

Страница 90: ...1 800 AT COMPAQ privacy and legal statement...

Страница 91: ...escription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 6 Lift t...

Страница 92: ...1 800 AT COMPAQ privacy and legal statement...

Страница 93: ...Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card R...

Страница 94: ...t Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 6 Remove the screw securing the Front I O Bracket to the front...

Страница 95: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number...

Страница 96: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Страница 97: ...Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Removal 1 Perform preparation procedures 2 Remove the Side Access panel 3...

Страница 98: ...8 Disconnect the Front I O USB cable from the system board Next Step 1 800 AT COMPAQ privacy and legal statement...

Страница 99: ...rts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the AMD K6 Processor Assembly Removal 1 Perform preparation procedure...

Страница 100: ...1 800 AT COMPAQ privacy and legal statement...

Страница 101: ...ies Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the A...

Страница 102: ...1 800 AT COMPAQ privacy and legal statement...

Страница 103: ...nternet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components...

Страница 104: ...1 800 AT COMPAQ privacy and legal statement...

Страница 105: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the AMD K6 Processor Assembly continued Removal 6 Lift the micro...

Страница 106: ...1 800 AT COMPAQ privacy and legal statement...

Страница 107: ...e Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Remov...

Страница 108: ...1 800 AT COMPAQ privacy and legal statement...

Страница 109: ...mpaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing...

Страница 110: ...1 800 AT COMPAQ privacy and legal statement...

Страница 111: ...tion Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board continued Removal 11 Remove six screws se...

Страница 112: ...1 800 AT COMPAQ privacy and legal statement...

Страница 113: ...atalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Intel Socket370 Processor Assembly Removal 1 Perform preparation proce...

Страница 114: ...1 800 AT COMPAQ privacy and legal statement...

Страница 115: ...ries Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the...

Страница 116: ...1 800 AT COMPAQ privacy and legal statement...

Страница 117: ...llustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Intel Socket370 Processor Assembly Removal 4 Remove...

Страница 118: ...1 800 AT COMPAQ privacy and legal statement...

Страница 119: ...ct Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Real Time Clock Batt...

Страница 120: ...mper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the RTC Battery 5 Pull out on the 1 socket lever and 2 lift the RTC battery out of the socket Replacement To...

Страница 121: ...privacy and legal statement...

Страница 122: ...Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the...

Страница 123: ...1 800 AT COMPAQ privacy and legal statement...

Страница 124: ...es Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Front I O Bracket continue...

Страница 125: ...1 800 AT COMPAQ privacy and legal statement...

Страница 126: ...ch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLA...

Страница 127: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

Страница 128: ...1 800 AT COMPAQ privacy and legal statement...

Страница 129: ...ustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Rem...

Страница 130: ......

Страница 131: ...1 800 AT COMPAQ privacy and legal statement...

Страница 132: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices ind...

Страница 133: ...1 800 AT COMPAQ privacy and legal statement...

Страница 134: ...n Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page RE...

Страница 135: ...1 800 AT COMPAQ privacy and legal statement...

Страница 136: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page R...

Страница 137: ...1 800 AT COMPAQ privacy and legal statement...

Страница 138: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page R...

Страница 139: ...1 800 AT COMPAQ privacy and legal statement...

Страница 140: ...rated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Removi...

Страница 141: ...1 800 AT COMPAQ privacy and legal statement...

Страница 142: ...r Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Removing the Drive Rails Removing the Drive Rails Remova...

Страница 143: ...1 800 AT COMPAQ privacy and legal statement...

Страница 144: ...shooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REP...

Страница 145: ...1 800 AT COMPAQ privacy and legal statement...

Страница 146: ...ion Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page...

Страница 147: ...1 800 AT COMPAQ privacy and legal statement...

Страница 148: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices in...

Страница 149: ...1 800 AT COMPAQ privacy and legal statement...

Страница 150: ...l Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices Removing the Har...

Страница 151: ...1 800 AT COMPAQ privacy and legal statement...

Страница 152: ...Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card R...

Страница 153: ...Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components...

Страница 154: ...1 800 AT COMPAQ privacy and legal statement...

Страница 155: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Assembly Service...

Страница 156: ...1 800 AT COMPAQ privacy and legal statement...

Страница 157: ...shooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Diskette Drive CD CD RW and or DVD Drive Hard Drive Front I O Board Power Button Power Supply Assem...

Страница 158: ...1 800 AT COMPAQ privacy and legal statement...

Страница 159: ...ubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive Diskette Drive CD CD RW and or DVD Drive Power Button Front I O Board Power Supply A...

Страница 160: ...1 800 AT COMPAQ privacy and legal statement...

Страница 161: ...leshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Ass...

Страница 162: ...1 800 AT COMPAQ privacy and legal statement...

Страница 163: ...Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Assembly Serv...

Страница 164: ...1 800 AT COMPAQ privacy and legal statement...

Страница 165: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Power Supply Assembly Hard Drive Power Button Front I O Board Ser...

Страница 166: ...1 800 AT COMPAQ privacy and legal statement...

Страница 167: ...ent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered tradema...

Страница 168: ...ords and symbols mark special messages throughout this guide WARNING GIF 918 bytes WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily...

Страница 169: ...or to make modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty...

Страница 170: ...oting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Index Page ILLUS...

Страница 171: ...001 DVD Drive 12x Quartz 191164 001 2 Hard Drives 10 0 GB 197797 001 15 0 GB 197798 001 15 0 GB 207615 001 20 0 GB 197799 001 30 0 GB 168628 001 40 0 GB 173342 001 3 Diskette Drive 1 44 MB Diskette D...

Страница 172: ...resario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standar...

Страница 173: ...ve Cable 198289 001 Hard Drive Cable 207630 001 Hard Drive Cable EMEA 209865 001 IDE Cable 202457 001 3 1 44 MB Diskette Drive Cable 198291 001 1 44 MB Diskette Drive Cable 207629 001 1 44 MB Diskette...

Страница 174: ...Cable 18 inch 174773 001 CD Audio Cable 207627 001 Power Cord Spare Part No Power Cord 207622 001 US Latin America Asia Pacific Taiwan 142766 001 Austria 238472 005 Denmark EMEA 292657 081 AC AU 1982...

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Страница 176: ...ting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard optional boards Fax modem Keyboard Miscellaneous Index Page ILLUST...

Страница 177: ...366 001 Cum 750 100 203630 001 Cum 800 100 204494 001 CEI 600 128 207612 001 3 Memory Module 64 MB 100 MHz Memory Module DIMM 207618 001 64 MB 100 MHz Memory Module DIMM 179190 001 128 MB 100 MHz Memo...

Страница 178: ...ing Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Index Page ILLUSTR...

Страница 179: ...re Part No Adapters 1 RJ11 P55 Adapter 316920 331 2 RJ11 P55 Adapter Sweden 316904 101 3 RJ11 Adapter Finland 304398 351 4 RJ11 Adapter 304398 181 5 RJ11 Adapter 316904 081 6 RJ11 Adapter 304398 051 7...

Страница 180: ...uters Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Key...

Страница 181: ...097 USB Internet Keyboard Sweden 180190 107 USB Internet Keyboard Switzerland 180190 177 USB Internet Keyboard Latin America 180190 167 USB Internet Keyboard Belgium 180190 187 USB Internet Keyboard...

Страница 182: ...iscellaneous Index Page ILLUSTRATED PARTS CATALOG Miscellaneous Parts Spare Part Description Spare Part Number 1 Front Bezel Assembly 199357 001 Front Bezel Assembly 207626 001 2 Chassis Assembly w si...

Страница 183: ...05 001 5 25 inch Drive Rails left right side 202393 001 5 25 inch Drive Rails left right side 207625 001 Front I O USB 199351 001 Front I O USB 207624 001 Active Heatsink 207632 001 145 Watts Power Su...

Страница 184: ...1 800 AT COMPAQ privacy and legal statement...

Страница 185: ...nfiguration Diagnostic error codes Troubleshooting without diagnostics TROUBLESHOOTING Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer...

Страница 186: ...1 800 AT COMPAQ privacy and legal statement...

Страница 187: ...ests that run automatically when the system is turned on After the computer is turned on POST checks the following assemblies to ensure that the computer system is properly functioning Keyboard System...

Страница 188: ...um Bad Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset nnn Fixed Disk Controller Failure Parity Check 2 System Timer Error Incorrect Drive A Type Real Time Clock Error UMB Upper L...

Страница 189: ...1 Run Setup 2 Replace the diskette drive Invalid NVRAM Media Type Problem with NVRAM CMOS access Replace the system board Keyboard Controller Error Keyboard I O keyboard controller on system board or...

Страница 190: ...fied incorrectly Run Setup System RAM Failed at Offset nnn System RAM failed Replace memory modules System Timer Error DMA timers etc Replace the system board UMB Upper Limit Segment Address nnn Displ...

Страница 191: ...TROUBLESHOOTING Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following instances When a system configuration error is detected during the P...

Страница 192: ...you want to test it or use it to log error messages 4 Install loop back and terminating plugs for complete testing Setup The Setup utility gives a snapshot of the computer s hardware configuration aid...

Страница 193: ...rive 6 Double click on the QRST5 exe icon 7 Press Enter when the QuickRestore label appears 8 After the CD has completed copying to the diskette eject the QuickRestore CD Running Compaq Utilities To r...

Страница 194: ...Active printer and communications interfaces Modem 1 800 AT COMPAQ privacy and legal statement...

Страница 195: ...rror codes occur if the system recognizes a problem while running the Compaq Utilities program These error codes help identify possibly defective subassemblies Tables listed on this page give possible...

Страница 196: ...tion 301 xx Keyboard short test 8042 self test failed The following steps apply to error codes 301 xx through 304 xx 1 Check the keyboard connection If disconnected turn the computer off and connect t...

Страница 197: ...Refer to modem documentation for correct Setup procedures 2 Check the modem line 3 Replace the modem and retest 1202 xx Modem Time Out Error 1203 xx Modem External Termination Test 1204 xx Modem Auto...

Страница 198: ...klist For Solving Minor Problems If you encounter some minor problem with the computer or software application go through the following checklist for possible solutions before running any of the diagn...

Страница 199: ...the drive CD has been loaded upside down Eject the CD turn it over then reload CD may be dirty or scratched Clean the CD or load another CD Cannot eject compact disc tray load only CD is not properly...

Страница 200: ...the disk turn it over then reload DVD or CD disk may be dirty or scratched Load another DVD disk DVD does not work in the DOS mode Proper drivers are not loaded Restart the system and make sure the DV...

Страница 201: ...ting is set for Slave Proper drivers are not loaded Restart the system and make sure the DVD drive drivers are loaded Digital Dashboard Problem Probable cause s Possible solution Digital Dashboard dis...

Страница 202: ...ources The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system Refer to the User s Guide for the pa...

Страница 203: ...privacy and legal statement...

Страница 204: ...error occurs Hard disk has bad sectors or has failed Run Computer Setup Reformat the hard disk Drive not found Cable could be loose Check cable connections Disk transaction problem Either the director...

Страница 205: ...d From the desktop click on the Start menu Choose Program arrow gif 900 bytes Accessories arrow gif 900 bytes System Tools arrow gif 900 bytes Scandisk to check for problems If problems exist run Scan...

Страница 206: ...egrate the new device with the computer Power Problem Possible Solution Computer will not turn on Ensure that the computer is connected to a power source Computer does not automatically display the da...

Страница 207: ...system share the same USB architecture UHCI compliant devices will only work with a UHCI compliant system and OHCI compliant devices will only work with a OHCI compliant system Diskette Drive Problem...

Страница 208: ...ment Not enough space is left on the diskette Use another diskette to write the information Diskette drive cannot read a diskette Diskette is not formatted Format the diskette Using the wrong diskette...

Страница 209: ...ic error codes Troubleshooting without diagnostics TROUBLESHOOTING Diagnostic Error Codes continued Video error codes Error Code Description Recommended Action 2402 xx Video memory test failed The fol...

Страница 210: ...creen test failed 2416 xx Video noise pattern test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2420 xx ECG VGC attribute test failed 2421 xx ECG VGC 640 200 grap...

Страница 211: ...Run Setup 2 Replace the system board and retest 2477 xx Advanced VGA datapath test 2478 xx Advanced VGA BitBLT test 2480 xx Advanced VGA Linedraw test Processor error codes Error code Description Reco...

Страница 212: ...r test failed The following step applies to error codes 110 xx through 113 xx Replace the system board and retest 111 xx Refresh detect test failed 112 xx Speed test failed 113 01 Protected mode test...

Страница 213: ...e 9 14 character cell test failed 506 xx Video 80 25 mode 9 14 character cell test failed 507 xx Video 40 25 mode test failed 508 xx Video 320 200 mode color set 0 test failed 509 xx Video 320 200 mod...

Страница 214: ...ecifications Fan with heatsink Memory module Processor RTC battery System board components System board components index page REMOVAL REPLACEMENT System Board Components System Board Removal 7 Remove...

Страница 215: ...oard spare part kit does not include the processor cache DIMM or video expansion module The components must be transferred from the old system board to the new system board 1 800 AT COMPAQ privacy and...

Страница 216: ...gnostic Error Codes continued Hard drive error codes Error Code Description Recommended Action 1700 xx Hard drive ID types test failed The following steps apply to error codes 1700 xx through 1799 xx...

Страница 217: ...d drive head select test failed 1716 xx Hard drive conditional format test failed 1717 xx Hard drive ECC test failed 1719 xx Hard drive power mode test failed 1719 x Hard drive power mode test failed...

Страница 218: ...re 1799 xx Invalid hard drive type failed Error Correction Code Pointing device interface error codes Error Code Description Recommended Action 8601 xx Pointing Device Interface test failed 1 Replace...

Страница 219: ...ve error codes Error Code Description Recommended Action 3301 xx 3305 xx 66XX xx CD or DVD drive read test failed The following steps apply to error codes 3301 xx through 3305 xx and 66XX xx 1 Replace...

Страница 220: ...Boot to DOS Command Prompt only or Windows Not Safe Mode Press the CD or DVD drive eject button located on the front bezel to eject the CD or DVD and retest 1 800 AT COMPAQ privacy and legal statement...

Страница 221: ...ation Diagnostic error codes Troubleshooting without diagnostics TROUBLESHOOTING Diagnostic Error Codes continued Memory error codes Error Code Description Recommended Action 200 xx Invalid memory con...

Страница 222: ...es Error Code Description Recommended Action 600 xx Diskette ID drive types test failed The following steps apply to error codes 600 xx through 698 xx 1 Replace the diskette and retest 2 Check and or...

Страница 223: ...te change line test failed 694 xx Pin 34 is not cut on 360KB diskette drive 697 xx Diskette type error 698 xx Diskette drive speed not within limits 699 xx Diskette drive media ID error 1 Replace medi...

Страница 224: ...Drive Memory 5BW100 Celeron 533 10 0 GB 40x 64PC 5BW110 Celeron 566 10 0 GB 40x 64PC 5BW110 Celeron 566 10 0 GB 40x 64PC 5BW120 Celeron 600 15 0 GB 40x 64PC 5BW120 Celeron 600 15 0 GB 40x 64PC 5BW120...

Страница 225: ...Compaq Home Search Products Service Worldwide Compaq com Comments Legal Notices and Privacy Statement Revised 30 October 1998...

Страница 226: ...to the Internet with your DSL modem this guide can help you Whatever text typically introduces a customer diagnostic tool Is this a first time connectivity problem Yes No Be thinking about things tha...

Страница 227: ...s and Lights Side Access Panel Internet Keyboard Controls Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION CPU Controls and Lights 1 CD ROM CD RW or DVD tray DVD drive available on...

Страница 228: ...1 800 AT COMPAQ privacy and legal statement...

Страница 229: ...scription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Models and Features CPU Controls and Lights Side Access Panel Internet Keyboard Co...

Страница 230: ...privacy and legal statement...

Страница 231: ...rols Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION Compaq Internet Keyboard CD DVD Control Button Suite Internet Zone Buttons CD DVD Control Button Suite 1 CD DVD Play Pause Butt...

Страница 232: ...9 Quick Launch My Program Button 1 800 AT COMPAQ privacy and legal statement...

Страница 233: ...Panel Internet Keyboard Controls Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION Rear CPU Connectors 1 AC Power Connector 2 Voltage Select Switch 3 USB Port for Connecting a Keybo...

Страница 234: ...15 Phone Connection IMPORTANT Connectors may vary depending on the model selected 1 800 AT COMPAQ privacy and legal statement...

Страница 235: ...s must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your Compaq authorized dealer reseller or service provider General Re...

Страница 236: ...d States UL US Canada UL and CSA The flexible cord must be Type SJT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 2...

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